DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,415 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,415 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there ordered my new rug on the 19th of Jan (next day delivery) got to DX delivery on the 23rd of Jan. still says received but not at delivery depot. Contacted them but no really indication that my item is going to be delivered soon. Will keep you update when or if I receive my item. Update just to let you know after being given the run around and the company telling me that it was a technical issues they have finally said the item was lost 😡. Luckily the company I purchased the product from gave me the refund. My issue is not that my item was lost as I know this happens its more about the help I received from the company. I contacted the company by email online chat a number of times but no one real made me feel they were there to help and would look into the issue with my reply’s being tec issue or contact the seller.”

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Posted 2 years ago

“Shocking, didn't turn up, waited all day, then got a bogus upade that they tried to deliver and left a calling card.”

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Posted 2 years ago

“Never turned up but DX says delivered and signed for! Absolute joke”

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Posted 2 years ago

“DX said they tried to deliver a parcel to my address today 29/01/2024 and failed. They said they would deliver between 11:39am and 13:39pm, I have been sat at home all morning waiting for delivery nobody knocked on my door. Why say you have tried to deliver when clearly no one came,”

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Posted 2 years ago

“I cannot believe a courier can say its being delivered when it's not dispatched. I cannot believe a courier can say delivered by 8pm and doesn't. I cannot believe a courier can say a package has not been dispatched yet its been delivered and the courier actually takes a picture and notes its delivery. Packages turn up weeks after they've collected them.”

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Posted 2 years ago

“Disgracefull service,lied about leaving a voicemail,although our adress and postcode was correct the tracking text I had informing delivery attempted and a pin drop which was was 25 miles away from our adress. Now they say it going to be a week before we get our goods. Never Ever use this unprofessional outfit”

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Posted 2 years ago

“Never ever delivered. Everytime it is next day next day...approved by helpdesk but never arrived. Gave up.”

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Posted 2 years ago

“Disgraceful”

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Posted 2 years ago

“Told it was being delivered over a week ago now... contact number just says email is or use live chat...no one available on Live chat.contacted the supplier.He was told can't deliver because of road closure even though two other roads to get to my house available.Next excuse was truck to big to fit down country lane.(they are delivering a roof rack)was then informed they will send it in a van.still didn't arrive because they said can't get down because of road closure..I think you can gather by now they are lazy and unhelpful useless company.Dont use them.”

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Posted 2 years ago

“It says on my online shopping app that dx express have delivered my parcel and that I have signed for it ,,,,funny that because I was not even home ,,,,,so big fat lie ,,,but ring door bell shows man open van door then shut it and drive off without getting any parcel out of van”

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Posted 2 years ago

“I disrespectful fake ass company. I only ordered a table. How hard is it to deliver on the right day? I would not recommend. Noobs work here”

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Posted 2 years ago

“Had ikea products delivered today. The two young lads parked their van on my drive. Straight away I told them they can’t do that without asking my permission. At first he asked if he wanted me to move it (I said no, it was already there. What was the point now) we then argued over it. Their point of view was, they always do it, I didn’t write on the delivery notes not to park on my drive and I was being rude for questioning them. How dare I tell a delivery driver not to park on my property without permission…..”

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Posted 2 years ago

“Its No Star i was told by dx it would be deliver on 2nd Jan 2024 Then 3rd Jan then 4th Jan and Friday 5th Jan E Mailed and Live chat but still on Parcel”

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Posted 2 years ago

“Very stupid service .. I’m waiting for my confidential documents for last 3 days they never be on time”

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Posted 2 years ago

“My parcel was delivered to another address in the same street. It was dumped into the basement area of another house. The driver actually photographed both the wrong door and the parcel lying in the basement!”

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Posted 2 years ago

“Contacted my supplier and was told DX delivered and I signed for it. Wrong! First,I was not told it was being delivered that day and not informed it had been delivered. I never left the house but somehow they managed to get a picture of the parcel on my step without me or my dog hearing. I never received the parcel.”

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Posted 2 years ago

“3 days in a row they have said they tried to deliver but no one has rang our doorbell and no calling card has been left. After emailing and kicking off about the situation nothing changed, exactly the same situation again! 4 times now! I honestly do not how this company is operational, nothing gets delivered because no one tries to deliver anything!! Beyond terrible "service"!”

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Posted 2 years ago

“Terrible delivery service. They made me stay at home waiting and kept changing delivery dates. This is unacceptable. My items were Live plants and I never got them at all.”

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Posted 2 years ago

“Given delivery time and date parcel did not arrive.Given time for next day did not arrive.Third time lucky.Shrug the shoulders.My time lost.Perhaps the sender of the goods could check the reviews before using them.”

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Posted 2 years ago

“Do not use this company, you are just letting yourself in for a load of grief”

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Posted 2 years ago

DX is rated 1.2 based on 2,415 reviews