DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,061 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,061 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awfull delivery. After several attempts even though the driver was instructed to leave it with any available neighbour during more than one week my package finally delivered but destroyed. The delivery driver a real d…”

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Posted 3 years ago

“My delivery apparently came when I was at work and it's gone, DX will not provide me simple proof of delivery or let me know where it was left simply because they are considered money could be claimed back when all I wanted was an investigation since I've lost my money and my parcel. The customer service disconnected from me and were uncooperative! I've contacted complaints to no avail and I'm fuming! I'm passing this onto the ombudsman because this delivery service is the worst and most useless in the UK I've come across, I'd go so far as saying I'd rather cancel any future deliveries than deal with them again.”

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Posted 3 years ago

“Racist company over at Nottingham depot. No black employees. Trying to tick boxes by interviewing black people. Stereotyping dinosaurs.”

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Posted 3 years ago

“The worst delivery company ever. I was told my parcel would be delivered on the 9th of Feb, but didn't arrive but apparently they had made a delivery attempt. Absolute lie was in all day. Then it was being delivered on the 10th again nothing, then another email it was being delivered on the 11th , I thought 3rd time lucky but nothing. This is now the 15th of Feb and still waiting, supposed to be coming today huh not holding my breath. The app is a waste of time , absolutely useless and according to the app my parcel is at the depot and not in a delivery van . The app is showing the delivery driver is in a wood, looks like he,s been there since the 9th of Feb. The company is a complete shambles and I can't understand why anyone would want to use them . DX stands for delivered exactly but exactly when is the question 🤔 Live chat is non existent , no one ever available to chat.”

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Posted 3 years ago

“When I phone I get a automated response that ends the call after I give it my delivery number and postcode I have never had a delivery company with a customer service this bad there is no way to contact people! And I follow the instructions to find its sending me in a portal of never ending phone call that tell me to re direct to dxdelivery.com then to tell me to call the same number I cannot express how frustrated this has made me everyone avoid.”

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Posted 3 years ago

“Absolutely shocking company, never used them before and I never intend to in the future. Told I missed my parcel but we have motion detection cameras on the door and not once have they been triggered by a DX delivery driver. Apparently he had 100% been and put a 'We missed you slip' through the door. What a pack of lies. How does this company survive? Look at your reviews and act on them.”

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Posted 3 years ago

“Received a text message to say delivery would be made today between 19.00 and 21.00. While at home waiting for the delivery I received a msg to say they had tried to deliver before19.00 and had been unable too. Also they left a card. No card was left and no one came to my door. How does this company survive. Was also told I had re arranged to have delivery the next day. Another lie. Furious. Not worth one star.”

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Posted 3 years ago

“Dx collected my parcel from my house. Put collected at the time collected on the tracking. At some point lost my parcel, which i paid extra to cover me if this happened. They then changed the tracking to unable to collect. So not only lost my parcel or stole. They then lied so they would not have to refund me. Disgusting behaviour LIARS. A company of this size must have tracking on their vans. Especially if they just employee thieves.”

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Posted 3 years ago

“I've now waited five days and taken two days off work to collect a parcel with an extremely important document. Despite being given a time window, nothing shows up. The tracking page says 'Redelivery failed due to consignee not being available'. But I was waiting *at the door* and heard no knock or doorbell. Very frustrating!”

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Posted 3 years ago

“Would like to give 0 stars. Courier lied and updated the tracking system that the item had been delivered and signed for - which is not the case. I was at home all morning waiting for the delivery, and the item is still not delivered. Not only inefficient, but also now lying! Appalling company.”

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Posted 3 years ago

“Got email last night stating parcel due today tracking not updated all day 4pm and still showed waiting to go out for delivery so went on live chat got through after about 20 times to be to.d it’s still in transit it might reach depot by weekend you may get it Thursday check tomorrow very rude very unhelpful no notification to let me know fuming is not the word”

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Posted 3 years ago

“Please have a full day off work so we can't deliver to you on that day at OUR convenience and not yours. You will now need another day off work so we can inconvenience you just a little bit more. You make Royal mail look...hang on maybe not.”

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Posted 3 years ago

“Take a day off work for delivery. Guaranteed every time I get a text off these idiots saying there has been a problem and it will be delivered the next day. People really need to stop sending parcels with these muppets.”

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Posted 3 years ago

“I waited in all day Wednesday to find out the courier said he'd already been but I was there all day had to rebook a pickup for Thursday to find out they have broken down I don't know when they will be at my address, I could give less than and one star I would”

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Posted 3 years ago

“Still waiting on a delivery a week later. Everytime you give a time slot no ones arrives with a parcel. Then I get a message DX has left a calling card. Quite frankly that's a lye! No calling card, rubbish customer service, you can't even get through to! Will get a refund for item through Amazon as this is a joke”

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Posted 3 years ago

“I was notified delivery wood be between 7.30 and 10.30 today, .Goods arrived at 1.30. When i spoke to a customer services officer of the freight team i was told in a flippant manner it was only and eta . then what is the point of giving a delivery time. terrible service will avoid using this company again if possible. a very poor experience all round”

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Posted 3 years ago

“No stars, Ordered some ladders, first set got damaged, didn't bother to inform me, I had to chase them up, second set was sent out on a next day, 4 days ago, not bothered to reply to emails, even the ladder company cannot contact them, will not order from anyone who uses them”

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Posted 3 years ago

“I wish I could give 0/5!! You're lucky if they can even deliver your item!! Waiting for my passport to be delivered, but haven't seen it in almost a week and I'm due to travel next week!!”

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Posted 3 years ago

“Delivery order from Homebase Items finally arrived over two weeks after order DX failed to deliver ist time and date , no tracking given and no updates either , went on the on line chats which are useless and my replied was on route and delayed . Waited in all day lots of calls and chasing up but nothing. Then a text saying another date a week later with again a two hour timeframe, again although they delivered was two hours late and no updates , they also use another courier team basically van and a man on the cheap . Really terrible service and total lack of communication.”

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Posted 3 years ago

“Absolute joke of a company been waiting on a parcel for 3 weeks said it’s been attempted 3 times when I’ve been in and they haven’t done !! 😡”

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Posted 3 years ago

DX is rated 1.2 based on 2,061 reviews