DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,063 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked in an express delivery, 5 days still havent received since I got first notification they have it. When I enquired they said they dont have drivers lol. No Alerts or messages. Utter worst never every get engaged with them even indirectly”

Helpful Report

Posted 4 years ago

“Would give 0 stars if it was possible. Hands down the worst delivery experience I’ve ever had (yes, including Hermes). 5 attempts at redelivery after bungling the initial delivery (if it was even attempted) due to “incomplete address” - turns out they had the right one after I contacted the retailer myself and confirmed it. After this failed delivery no one contacted me, I only found out delivery had been attempted (again, dubious this happened) 5 days later when I contacted the retailer to ask where my item was as the 3-5 day timescale had elapsed. Redelivery was then booked in 3 times and cancelled the morning after each time due to “insufficient drivers”. A Saturday delivery was arranged (with no notice given until 9am that day) and the item failed to arrive again, apparently sitting in the van on the drivers route and then returning to the depot in the evening. After all this it was booked in again and while this time there was live tracking I got a notification (while sitting in my living room) that delivery wasn’t possible because no one was available and a slip had been put through my door (no such slip was there). I finally decided to have the item sent directly to a store for me to collect as presumably they can actually find the company they’re carrying out deliveries for, and only then did I actually get my package: when I went and collected it and no actual “delivery” to me took place. As per the title, avoid using this company at all costs if you ever want to get your item. Hopeless at best and fraudulent at worst.”

Helpful Report

Posted 4 years ago

“Rude customer service agents and horrible delivery tracking system. Would never use as a business or a consumer. Hermes is better by leaps and bounds.”

Helpful Report

Posted 4 years ago

“Deliverd one out two box. Never get box one. Had seller send me it again. Dx lose that one to. Nightmare”

Helpful Report

Posted 4 years ago

“Waited in ALL day for a parcel collection. DX if I could review 0 I would. If you're not going to show up LET THE CUSTOMER KNOW!!!”

Helpful Report

Posted 4 years ago

“Lost parcel lol They say 'delivered and signed for' yet my parcel doesn't seem to be anywhere. Literally lost- upon contacting them, they don't respond haha they literally are a joke. Avoid avoid avoid”

Helpful Report

Posted 4 years ago

“The Company is total shambles was ment to get a delivery on Monday 14 December never turned up and had no update on it then saw I needed to re book it for Wednesday 16th December which never turned up again no updates again had to rebook for Thursday 17th December so I ended up calling the Original company I purchased my item from as I wasn't getting anywhere with DX Express the company are now chasing them about it as it was an item that wasn't replaceable AVOID LIKE THE PLAGUE!!!! GOOD LUCK TO ANYONE WHO IS EXPECTING PARCELS YOUR MOST LIKELY TO FIND ROCKING HORSE MANURE!!!!”

Helpful Report

Posted 4 years ago

“For 2 days I've been promised my delivery from dx and they keep returning it to their depot. I'm so upset as i need this by Friday. You can't get through to them and their tracking system goes to pot when the deadline for delivery is missed. I'd give it zero stars if I could.”

Helpful Report

Posted 4 years ago

“Absolute shocking service , wrong items delivered. Lost my items .They haven’t a clue.”

Helpful Report

Posted 4 years ago

“THESE PEOPLE ARE RATS PLEASE BEWARE”

Helpful Report

Posted 4 years ago

“Do not answer customer service hotline, no answer to mails ... and my package never arrived. I will never ever use them! Worst experience ever!”

Helpful Report

Posted 4 years ago

“I agree that they must be the worst carrier around.They don't deliver - they don't take calls or chats, and don't respond to emails. The people at Hobbs were very helpful, but if they want to survive they need to use someone else.”

Helpful Report

Posted 4 years ago

“I was tracking my item with them, the tracking information kept updating so obviously they had my item, and said they had it and would be out for delivery. The date came and nothing came so I checked and it said there had been delays and it will be with me shortly but nope. A week past and it had changed to "needed additional information" so spent half an hour on the phone for them to tell me they hadn't received it from entertainer. (Entertainer sorted it btw after these had messed up and lied) but said out for delivery 2 weeks after they "hadnt had it". Waited in all day for them to email me saying it had been delivered and signed for. Absolute liars. Terrible service. I do not recommend them at all. So mad and angry!!!! Was my childs main present too.”

Helpful Report

Posted 4 years ago

“I ordered some wool from a company last week. As I needed it to make something for an elderly lady in a care home in time for Christmas I paid extra for DX next day delivery. I received an email on Thursday telling me my parcel would be delivered between 8.00 and 6.00. At 5.15 they updated their records to say it couldn’t be delivered as they needed further information. I contacted the supplier on Friday morning and they in turn got DX to phone me. When I asked what further information they needed the lady on the phone didn’t know. I gave her detailed information as to our position. We are on the Main Street in a small village and have never had any previous problems with deliveries. Anyway I was told the delivery could not be before Monday. This morning I received another email telling me that as I wasn’t at home they could not deliver. My husband and I were both here at the time they said they tried to deliver. We live in a bungalow, we have a very loud doorbell- they definitely did not try and deliver.DO NOT USE THIS COMPANY THEY ARE RUBBISH. To add insult to injury I have paid extra for this appalling service.”

Helpful Report

Posted 4 years ago

“A damn shambles no masks and no care plenty of cancellations trackers not turned on they pay peanuts so expect monkeys”

Helpful Report

Posted 4 years ago

“the worst delivery company i ever, if you buy from COX & COX make sure they dont use this company 3 times since beginning of december it has been taken off the van and still not delivered, cant get through on phone to anyone either. Why does anyone use this terrible company.”

Helpful Report

Posted 4 years ago

“I had a delivery booked for a time slot of between 9 and 12 on the 8 Dec 2020 the driver forgot to put my package on his van so at 12pm after receiving no new time slot text, phone call or e mail I rang dx which took over 20 minutes. Only to be told the driver forgot it and it would be with me at the latest 15.30. So at 1545 after receiving no communication from yourselfs I rang again a 30 minute phone call later and was told it would now be 16.30. It is now gone 16.30 and you haven't contacted me I can only assume the driver does not like me personally. I'm a self employed electrician and I have lost alot of work from waiting in for your delivery driver and as you can understand I have been impacted monetary wise. I have basically had a day wasted. Please amend your drivers operating procedures, get trackers on your vans, updated your customers in my opinion this is no way to run a company.”

Helpful Report

Posted 4 years ago

“Very bad - goods never came, no one assumes any responsibility for anything.”

Helpful Report

Posted 4 years ago

“Had a delivery on the 9th December but was working away in Liverpool, DX contacted me 5 minutes later and I explained that I was not at home in Nottingham, so she organised delivery for the next day, I came home from Liverpool during the night so I could be home, sat in all day and guess what, NO DELIVERY So DX have cost me £350 in losses for a days work, they never answered the phone and chat on their website is no better, if they can’t do the job then why try, this company is more than useless, Stand aside DX and let DHL DO THE JOB they are more efficient, when the item does arrive I’m sending it back for a full refund so that’s a sale lost to a English company”

Helpful Report

Posted 4 years ago

“Worst company! Literally don’t know what they are doing! 2 times out for delivery and then a message to say sorry you have to rearrange each time. I ordered on the 23/11/20 and it is 10/12/20 and they have returned my parcel back to the sender!!!!!! Whyyyyyy You can’t speak to anyone nor do they care”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 2,063 reviews