DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,119 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

Gaz

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 times I had my Delivery cancelled on me was told it req a signature so took time of work and woosh 1pm sorry we can’t deliver 🤬 really once yes at a push twice but three times. Cancelled the order and told the company I made the purchase from would be better using a carrier pigeon shocking”

Helpful Report

Posted 4 years ago

“DX accepts parcels for areas it does not cover ??? They then hand them to equally inept courier who won't deliver until they have enough parcels to justify making a run to that area. Words really do fail to express my disgust at this shabby 5th rate bunch.”

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Posted 4 years ago

“Informed item went missing..come on how can you loose a king size mattress...AVOID”

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Posted 4 years ago

“Shocking!! Where do I start.... I got an email to say that they will be delivering my parcel between 12:55 and 15:55 but it never arrived. I started tracking my item around 14.30 but the tracker disappeared and was unable to track any further progress of the delivery? I called DX and the man I spoke to about it said it was running late and should be here a bit later than stated. I accepted that to be true as it has been snowing and may take a little longer to get here. Lies! Nothing but lies!!!! Not only did it not arrive..... I received an email at 20:18 to say that they have delivered it. I have just checked on their website and it says that they have arranged a redelivery for the date I had requested ??? I haven't requested any other date. Besides that, they have already said that it's been delivered?? Avoid this company like the plague..”

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Posted 4 years ago

“The tracking feature disappeared whilst tracking my parcel which was on route to me only not to be delivered at all.....then at 20:18 I received an email saying that they have delivered my parcel which I haven't received.? Absolutely disgusting!”

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Posted 4 years ago

“Ordered via dunelm. They gave a delivery time of 8-8... contacted at 4 to see if they could give me a time, they told me they hadn’t received the order. Contacted dunelm who said they definitely had. When the paper work arrived, they had indeed received. Unfortunately had to return the same item, ONCE AGAIN did not turn up for an 8-8 pick up. They then lied, once again, and said they called 7 times and text. Horrendous company - absolutely infuriating, I would cancel an order if I see they are delivering!”

Helpful Report

Posted 4 years ago

“Ordered a door. Received a text saying it would be delivered on Thursday between 10am and 6pm. Tracked parcel around my area but it never arrived. Following day another text saying the same thing. Then a third text saying they had attempted delivery. My neighbour watched the driver walk up to my back door, look in and walk away. I was home and sitting in my lounge. Contacted DX and was assured that driver rang bell and knocked on door. He didn’t. Was told he called my mobile. No he didn’t. No call received, none logged on my mobile and no message received. Now told it will be Monday. The customer service woman I spoke to couldn’t have cared less. No explanation as to why it wasn’t delivered on the Thursday and no explanation why I didn’t receive a phone call from driver. DX are typical of a lot of today’s companies. They don’t care as king as they get paid. Driver is in for an earful on Monday.”

Helpful Report

Posted 4 years ago

“Waited in all day for parcel. A text comes through, sorry we missed you a calling card has been left. Lies. No calling card. Apparently this isn’t done even if you have your own post box. ( I phoned to check) Didn’t even attempt to try my buzzer. Shocking service to say the least”

Helpful Report

Posted 4 years ago

“ABSOLUTE SHOWER OF SH1TE WILL BE OUT OF BUISNESS BY 2022 USE DPD THEYRE LIKE RONSEAL DO EXACTLY WHAT IS SAYS ON THE TIN”

Helpful Report

Posted 4 years ago

“Failed to collect my passport when scheduled. Now I have been waiting to find out where my documents and passport is that should have been delivered to US Embassy several days ago. Cannot get through on phone..and ridiculous responses when I email.”

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Posted 4 years ago

“I would give zero if possible, complete liars, have not delivered the item and say they have delivered it. when you ask them to update you they say they cannot do this and that you have to go back to the seller of the item!! DO NOT USE THIS CRIMINALS”

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Posted 4 years ago

“Avoid them, they don't know how to do their job!! It's more likely to return the products instead of receiving it if you expect anything thru their services.”

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Posted 4 years ago

“posted a parcel 2 months ago DX refuse to confirm where the paecel or or whether or not they have lost it They refuse to pay out compensation even though the parcel was sent insured They claim they are investigating and looking into this - this is a scam to avoid paying out for lost parcels as they are still investigating a lost parcel at least a month after it stopped moving on their tracking system Avoid at all costs they are worse than useless”

Helpful Report

Posted 4 years ago

“This is the 4th day DX delivery have said they will deliver my parcel. For them to yet again drive past my house which I can see on the live tracking, then drive past it again and put it back into storage with no attempt to deliver my parcel. The company doesn’t seem to care when I email and just say it will be delivered the next day, then it happens again. I don’t know if I’m ever going to get my parcel.”

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Posted 4 years ago

“please avoid at all costs not recommended”

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Posted 4 years ago

“My wife paid extra for a healthcare product to be delivered the following day. DX made no attempt to deliver (I am at home on furlough) and as a result left no card. Their site said they had attempted delivery and left a card. We arranged redelivery for the following day and again nothing. Contacting them was useless as they said that they had no record of the item (even though according to them they had attempted delivery). They referred us back to the supplier who can't help as the courier has the item. Avoid DX at all costs they are rude and will lie point blank to you.”

Helpful Report

Posted 4 years ago

“The worst courier company there is and i have tried many of them. Was badgered consistently for a year to switch our shipping account to them. My reward? Total loss of 3 consignments that were valued at a 5 figure sum and no accountability. Do not believe anything they promise on guarantees of service or delivery schedules. its all done on a wing and prayer with the reliance that you wont follow up on any indiscretions with DX and that they will just walk away from problems if they cant resolve it. Took it upon themselves to stop collections from my company site when they didn't want to face up to their complete lack of competence and am now taking them to court where i intend to wipe the floor with them. They are thieves and crooks and are systemic of a wider issue at large with the courier industry who are so hell bent on under cutting each other for customers, that they can then no longer to afford to pay to employ decent people who care about the quality of work they are providing. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“I've had 2 parcels in the last month and a bit marked as delivered at my address despite no parcel arriving - I was in both occasions and neither delivery was with a neighbour and not in the stairwell (i checked). Since initially contacting the customer service team, they've apparently attempted to organise redelivery twice, however, unsurprisingly, on the day I receive an email saying they can't be delivered (no attempt, no explanation). When emailing customer service, they can offer no explanation, just 'there's no information on the system'. I want to be clear that I live on a main street in a capital city, not an unmarked house in the country - this is not a difficult delivery address, and in fact have no issue with the Royal Mail or other couriers. DX are at best incompetent and at worst a scam operation. Avoid at all costs and use a courier that actually delivers your package.”

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Posted 4 years ago

“Absolutely appalling service, cancelled my delivery 6 times without any reason”

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Posted 4 years ago

“these people are not serious please beware”

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Posted 4 years ago

DX is rated 1.2 based on 2,119 reviews