DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,442 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FrancisOlivia 771 At Gmail. Com

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would like to give 0 stars. Courier lied and updated the tracking system that the item had been delivered and signed for - which is not the case. I was at home all morning waiting for the delivery, and the item is still not delivered. Not only inefficient, but also now lying! Appalling company.”

Helpful Report

Posted 4 years ago

“Got email last night stating parcel due today tracking not updated all day 4pm and still showed waiting to go out for delivery so went on live chat got through after about 20 times to be to.d it’s still in transit it might reach depot by weekend you may get it Thursday check tomorrow very rude very unhelpful no notification to let me know fuming is not the word”

Helpful Report

Posted 4 years ago

“Never heard of DX Direct so when I got an email saying a parcel was coming with them I did a Google search. Wish I hadn't because the awful reviews made me expect the worst. But then, it's more common for people to complain than to say everything was fine, so more fool me. The company I bought from on Saturday (29/1/22) told me to expect my standard (free) delivery for Tuesday or Wednesday. Today is Monday and the parcel has just arrived at midday, within the 2 hour delivery window that I was notified of earlier this morning. Also as notified, it was delivered by their driver Robert, who could not have been nicer. Even though I took the parcel he had to complete quite a thorough form on his phone that included a description of my front door(!) - presumably this helps prevent drivers saying they attempted delivery when they didn't. I didn't have to contact DX so maybe I bypassed some of the things people have complained about, but fair's fair - my parcel actually arrived early, in perfect condition, and delivered by a friendly driver. Couldn't have asked for more.”

Helpful Report

Posted 4 years ago

“Please have a full day off work so we can't deliver to you on that day at OUR convenience and not yours. You will now need another day off work so we can inconvenience you just a little bit more. You make Royal mail look...hang on maybe not.”

Helpful Report

Posted 4 years ago

“Take a day off work for delivery. Guaranteed every time I get a text off these idiots saying there has been a problem and it will be delivered the next day. People really need to stop sending parcels with these muppets.”

Helpful Report

Posted 4 years ago

“I waited in all day Wednesday to find out the courier said he'd already been but I was there all day had to rebook a pickup for Thursday to find out they have broken down I don't know when they will be at my address, I could give less than and one star I would”

Helpful Report

Posted 4 years ago

“Still waiting on a delivery a week later. Everytime you give a time slot no ones arrives with a parcel. Then I get a message DX has left a calling card. Quite frankly that's a lye! No calling card, rubbish customer service, you can't even get through to! Will get a refund for item through Amazon as this is a joke”

Helpful Report

Posted 4 years ago

“I was notified delivery wood be between 7.30 and 10.30 today, .Goods arrived at 1.30. When i spoke to a customer services officer of the freight team i was told in a flippant manner it was only and eta . then what is the point of giving a delivery time. terrible service will avoid using this company again if possible. a very poor experience all round”

Helpful Report

Posted 4 years ago

“No stars, Ordered some ladders, first set got damaged, didn't bother to inform me, I had to chase them up, second set was sent out on a next day, 4 days ago, not bothered to reply to emails, even the ladder company cannot contact them, will not order from anyone who uses them”

Helpful Report

Posted 4 years ago

“I wish I could give 0/5!! You're lucky if they can even deliver your item!! Waiting for my passport to be delivered, but haven't seen it in almost a week and I'm due to travel next week!!”

Helpful Report

Posted 4 years ago

“Delivery order from Homebase Items finally arrived over two weeks after order DX failed to deliver ist time and date , no tracking given and no updates either , went on the on line chats which are useless and my replied was on route and delayed . Waited in all day lots of calls and chasing up but nothing. Then a text saying another date a week later with again a two hour timeframe, again although they delivered was two hours late and no updates , they also use another courier team basically van and a man on the cheap . Really terrible service and total lack of communication.”

Helpful Report

Posted 4 years ago

“Absolute joke of a company been waiting on a parcel for 3 weeks said it’s been attempted 3 times when I’ve been in and they haven’t done !! 😡”

Helpful Report

Posted 4 years ago

“Always ask a firm if they use dx.If they do I do not place an order.Everydody should do that”

Helpful Report

Posted 4 years ago

“Claimed first delivery date missed as sent to wrong depot. Now there is just no delivery, nothing.”

Helpful Report

Posted 4 years ago

“Delivery did not arrive, unable to speak to anyone - just an automated system. When I track the parcel it still says it is on the lorry”

Helpful Report

Posted 4 years ago

“Terrible, missed thre deliveries.”

Helpful Report

Posted 4 years ago

“Their service is appalling!. They claim to have tried to deliver and that no one is home. Utter lies.... as l work from home and can see who is approaching my front door each day. THEY CATEGORICALLY DID NOT attempt to deliver anything on the 6th and 7th January. Then when you try to ring up to complain you only get recorded messages and menus .... and not a human being. Despicable service!!!”

Helpful Report

Posted 4 years ago

“Received a text on Wednesday saying delivery will be you with today. No delivery. Same again on Thursday. It's now Monday a third text and the delivery driver has missed his delivery window yet again. This is 3 days of waiting in for a parcel that is yet to be delivered, with no apology or follow-up text saying there is a delay. Would strongly recommend any company thinking of using these for delivery services to stay well away.”

Helpful Report

Posted 4 years ago

“Parcel left at wrong house Photo taken by the driver proves this. Well it is number 4 but not my door. Only machines to talk to. Tracking number not being recognised. Truly shocking company!”

Helpful Report

Posted 4 years ago

“Terrible company, the damage they do is incredible, they must go on special courses to learn this, hope they are well insured. New toilet pan smashed to pieces, see photo.”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 2,442 reviews