DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,085 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,085 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful, go elsewhere. Parcel still not arrived, over a week late even though they messaged me on the day of delivery to say it would be delivered. Kept checking the tracking and keeps saying out for redelivery but never appears. How can it be out for redelivery if they haven’t even attempted to deliver. Customer service is appalling, can’t get hold of anyone on the phone as they just tell you to email, you email and get no response for days.”

Helpful Report

Posted 4 years ago

“I wish I could give 0. I had a delivery for a birthday cake today, got informed that my item will be delivered between 8-6pm. I waited at the door practically all day, there was no delivery. Then at 5:30, it updated to delivered and signed for which was a terrible lie. Called the customer service, they claimed the update was a mistake. That delivery attempted but no one was home. Another big lie because I was at the door waiting and looking out the window. They now suggested delivering next week friday on their available date for a birthday cake!!! What am I supposed to do with a week old cake? Please do not use this service! Very poor service, dishonest and unprofessional.”

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Posted 4 years ago

“Should have delivered 2/12/20 between 18.18 and 20.18 did not arrive and no message......Delivered today about 15.40 this is what parcel looked like didn’t even knock at door.......”

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Posted 4 years ago

“Arranged to pick up a return today with shop but received a phone call from Watford office saying it wasn’t so. After telling the lady I was promised a collection she said she would do what she could. After looking at the reviews I didn’t hold out much hope, but surprisingly a van turned up. Well done DX!!,”

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Posted 4 years ago

“Failed to pick up my parcel twice. Message said unable to locate address which was ridiculous as it is a shop with the name above in large lettering,never had a problem before with pick ups only Dx. I don't think the pick up was even attempted. complete waste of time”

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Posted 4 years ago

“I'm still waiting for my parcel which was due on the 25th called to be told they had to speak to operations to find out what's happened as my tracking keeps changing was supposed to be due today guess what nothing still I have emailed numerous times aswell .”

Helpful Report

Posted 4 years ago

“Disgusting service. Told me that the driver was unable to access the property when I’ve been at home all day. Even tested the door bell to check it works...and to no surprise it does! Totally unacceptable delivery company behaviour. AVOID WHEREVER POSSIBLE! Would give 0 stars if I could. Sounds like many others with the same issue, sort your drivers out DX Delivery!”

Helpful Report

Posted 4 years ago

“I will not use DX again twice now they have failed to pick up parcels and I have sat in waiting. This has not happened with any other delivery company. I will pay more in future and use a reliable company”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Heard nothing for 2 days after a missed delivery that we waited in for. Go to the tracking app and it says 'DX has your item but there are some delays at this time, bear with us, we will deliver soon. What does that mean???!!!! Rubbish, retailers DON'T USE THIS COMPANY!”

Helpful Report

Posted 4 years ago

“There parcel collector lie and say they missed me when I was in all day. Oddly it happened 15 minutes before the end of their collection time. They are obviously spending last 15 mins pretending they attempted collection on all the ones they didn't have time to collect that day.”

Helpful Report

Posted 4 years ago

“Appalling service...they lie telling you that you did not receive delivery despite them not coming! No card or any communication.,,common problem with DHL”

Helpful Report

Posted 4 years ago

“Waited in all day for delivery which never arrived. Couldn’t contact anyone. Website in dreadful.”

Helpful Report

Posted 4 years ago

“They have Had my parcel for 7 days now. Told everyday it was going to be delivered. Guess what it never arrived. Followed tracking for delivery driver and he never comes anywhere near my house. What a joke. Don’t go near them they don’t know how to deliver a parcel and have no respect at all for their customers. Worst delivery service I have ever known”

Helpful Report

Posted 4 years ago

“shady business please avoid at all costs”

Helpful Report

Posted 4 years ago

“It’s a pity there is not a 0 stars option. After paying for expedited 2-day delivery, we believed the parcel would arrive by Tuesday. It didn’t. We didn’t receive a tracking number until the Friday, when they sent an email explaining that there had been some delays. The parcel was very important for plans we had on Saturday, so it needed to be delivered either Friday or Saturday morning. On Friday, we tracked the parcel and saw that it was ‘out for delivery’ - well clearly not for us! On the Saturday morning we received an email from them that we were not in and that a note had been left for us in the mail box. We have not left our home for the past week! And when we checked the mail box, there was no such note. All in all, terrible service. ‘Exact delivery’ - absolute tosh. It’s over 4 days late, little to no contact, the tracking is obviously as useful as a glass eye and they’ve lied. Would definitely not recommend!”

Helpful Report

Posted 4 years ago

“Ordered an expensive item online to be told delivery will 23.11.20, morning of the delivery get a text to say there is a problem and it will be delivered on the 24th and nothing arrived not even a text. On the 25th I rang the company who I made my purchase with and the rang dx and was told my item was missing!! I then get told by the company that it had been found and dx would deliver today 27th however yet again the same text saying there is a problem. Tried to call dx and can't get through, this company is worse than Hermes and I didn't think anyone could be worse how wrong I was!!!”

Helpful Report

Posted 4 years ago

“Wasted all day waiting for delivery, should be here between 14:16-16:16. Useless chat advice, didn’t receive any concrete information. I do not recommend.”

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Posted 4 years ago

“Absolute sham of a delivery company. Vern waiting since yesterday for my order to arrive and it still isn’t here despite aparently being delivered between 17:32 and 19:32 and he’s now nowhere near my house despite being around the corner half an hour ago, he’s now gone AWOL. Absolute disgrace. Don’t know how they’re in business!!!!”

Helpful Report

Posted 4 years ago

“Three failed deliveries. I purposely rebook online and called them to leave delivery instruction on how to access into my flat and even asked them to call my number if there is any problem. But no surprise after waiting for one whole day, I got an email saying I was not home again, for the third time. Ridiculous. Never had issue with other companies like Amazon prime, royal mail and Dhl. As bad as yodel.”

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Posted 4 years ago

DX is rated 1.2 based on 2,085 reviews