DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,119 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 gifts from Ernest Jones for delivery 30th December. Dx didn’t deliver on the 30th but on tracking the items they were both out for delivery on the 31st, delivery was not attempted and on tracking the items have been rescanned back in to Dx service centre late afternoon. 5 days later still waiting, no one at Dx can tell me when I will receive these now very late gifts.”

Helpful Report

Posted 4 years ago

“DX DELIVERY - THE USED COVID TEST EXPERTS. As the title suggest, I came home on CHRISTMAS EVE to find a coronavirus test had been posted through my letterbox. This would normally not be a problem until I noticed that the test was used and unsealed. DX decided to deliver this to me instead of some olive oils. Upon the advise of my doctor, my family were told to self isolate for 10 days, this only ended yesterday. During this time the test we received was sent away for testing, This came back POSITIVE, So for Christmas my family recieved a used, positive covid test from DX. As anyone would, I contacted DX in order to get this resolved. After several hours of trying to get someone to contact me I finally received a phone call from KELVIN - The Customer Service Manager. Kelvin was extremely rude and unhelpful. With his complete lack of professionalism and empathy towards the situation. The phone call ended with nothing being sorted out and with me feeling like I was the one in the wrong. Kelvin kept changing his story on where my actual parcel was (I am still yet to have any contact or an update of any description since the 30th of december, when a phone call was promised each day for an update. An apology and resolution is all that were needed. Two very simple things that Kelvin seems completely incapable of doing. Along with this, there is also somebody that now wont know there test is positive. I am still waiting for your return call as promised. Hopefully we can get this resolved today, before I'm forced to take more drastic action.”

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Posted 4 years ago

“really good it was on point really great :D”

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Posted 4 years ago

“My Husband bought me a diamond Eternity ring from Ernest jones while working in Truro colnewall was supposed to be delivered Express someone's stolen it Ernest jones sent another no way of Tracking I'm very upset”

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Posted 4 years ago

“Most unhappy this is now the second day you have failed to deliver my parcel. You have not even attempted to deliver as the tracking showed you did a drop off less than a mile from my home. Dot not use this company service is terrible.”

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Posted 4 years ago

“Worse courier company I have seen in my life. 24 hrs service delivered 2 weeks after, when refund has been made by the seller and twice in the past item has been marked by DX as delivered. Also twice they where asked for more address info (having full address with post code), also driver was asking myself over the phone to find him, because he get lost!!! How to describe their service?? I have no words, and they still getting money for it, Just avoid, keep yourself away from them.”

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Posted 4 years ago

“Never had a problem, definitely need a more up to date tracking system tho”

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Posted 4 years ago

“I have tried using this service 5 times and 5 times they have failed to collect on the correct date. No contact from them at all. Can't even track using the number provided. One collection had to be re-booked 3 times. I think I have a good idea how they operate, now. The worst courier service I have ever (attempted to) use. Wish I had the option to give no stars at all.”

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Posted 4 years ago

“The worst service I've ever used blamed everyone else apart from themselves, they even sent me an email stating they had it at 5 am but lied on the phone saying they received it late from the supplier lol didn't even read there own email wow complete incompetence”

Helpful Report

Posted 4 years ago

“these people are very clearly stealing from their customer's and this is what c---a is all about,DO NOT ORDER ANYTHING FROM THEM NOT RECOMMENDED AT ALL”

Helpful Report

Posted 4 years ago

“I thought Hermes were bad but DX are, without question, the most diabolical delivery company I have ever experienced. I ordered a Christmas present in November and it is still not delivered on 29th December. Like other people, I arrange a delivery day, am stuck at home waiting, then just get a text saying they cannot deliver. As someone else said, companies that use rubbish companies like this just tarnish their own reputation. Maybe I will get this package in time for next Christmas. Goodness knows what condition it will be in.”

Helpful Report

Posted 4 years ago

“cowboys avoid like the plague”

Helpful Report

Posted 4 years ago

“When you order something you expect it to be delivered right? WRONG! DX has messed me around this Christmas to no end! I have been waiting for my delivery of a Christmas present for my mum for a total of 4 days! It has gone out with a courier for all those days, each time going back to the warehouse... one day they claimed it was delivered and signed for!! This caused mass panic, as we all thought where on earth could it be?? We were in the house the entire day! And received nothing! After investigation it showed they had in fact not delivered it, and would try AGAIN today (Christmas eve). Hazzah! I could actually see the courier nearing my house on the tracker... but wait??? They went past my street and did not deliver it, instead took it back to the warehouse FOR THE THIRD TIME!!!!! When I complained they claimed to be using bus routes to deliver.. so.. why did you pass my street??? So now my Mum gets NOTHING this Christmas.. thank you very much!!! I will be sure to recommend nobody use your survice for the grievances you have caused in an already stressful time! Merry Christmas”

Helpful Report

Posted 4 years ago

“Avoid Like the Plague!! worst delivery service ever. still awaiting Christmas gifts on the 24th December which should have been delivered on the 21st December. absolute Nonsense!!”

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Posted 4 years ago

“Tacking Says parcel delivered . But I didnt get it .... Home all day waiting for it !!!! Checked neighours still nothing !!!”

Helpful Report

Posted 4 years ago

“Without a doubt the worst performing carrier in the UK consistently and no realistic facility to track anything. Worse even than that, in December their customer services phone line just gave the message that they were in a mess and they knew it. On their side they are low cost, but I will in future pay more.”

Helpful Report

Posted 4 years ago

“3 weeks waiting for at least 8 rebookings, 5 promises from a customer service team. that the item would come still nothing but daily text messages that we will not able to deliver today... Called up complaints number - they don't even let you make a formal complaint. the only sense they repeat .. call the supplier to investigate ( As far as I believe the supplier gave the parcel to the delivery team.... investigate your own team? why the supplier needs to do it? )”

Helpful Report

Posted 4 years ago

“confirmed delivery for yesterday. waiting all day .no notification by email or text that it wasnt going to be dlivered. no timeframes given for delivery. now see on a tracker out for delivery again but no timeframe given. do we wait in all day?”

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Posted 4 years ago

“Disgraceful company!! Avoid at all costs!!”

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Posted 4 years ago

“Disgraceful company!! Avoid at all costs!!”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 2,119 reviews