DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,085 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,085 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Tacking Says parcel delivered . But I didnt get it .... Home all day waiting for it !!!! Checked neighours still nothing !!!”

Helpful Report

Posted 4 years ago

“Without a doubt the worst performing carrier in the UK consistently and no realistic facility to track anything. Worse even than that, in December their customer services phone line just gave the message that they were in a mess and they knew it. On their side they are low cost, but I will in future pay more.”

Helpful Report

Posted 4 years ago

“3 weeks waiting for at least 8 rebookings, 5 promises from a customer service team. that the item would come still nothing but daily text messages that we will not able to deliver today... Called up complaints number - they don't even let you make a formal complaint. the only sense they repeat .. call the supplier to investigate ( As far as I believe the supplier gave the parcel to the delivery team.... investigate your own team? why the supplier needs to do it? )”

Helpful Report

Posted 4 years ago

“confirmed delivery for yesterday. waiting all day .no notification by email or text that it wasnt going to be dlivered. no timeframes given for delivery. now see on a tracker out for delivery again but no timeframe given. do we wait in all day?”

Helpful Report

Posted 4 years ago

“Disgraceful company!! Avoid at all costs!!”

Helpful Report

Posted 4 years ago

“Disgraceful company!! Avoid at all costs!!”

Helpful Report

Posted 4 years ago

“Delivery was running late so checked for reviews for this company, never known a company with an overall average of only just over one star. Stupidly I thought it couldn’t happen to me, wrong! Checked with the retailer who contacted DX who told them that they(DX) had lost the item. Now this item is actually 6 foot by 2 foot, how the h😡ll can you lose something that big? I suspect it’s been stolen. When retailers use companies like DX, who it seems by the reviews are either incompetent or totally dishonest they themselves get tarred by the same brush. The company I tried to buy the item from is PRIMROSE who obviously don’t worry too much whether you receive your item or not! Won’t use PRIMROSE again simply because of their reliance on DX.”

Helpful Report

Posted 4 years ago

“Yet again another delivery company that does not bother try to call someone when they cannot get into the building. I was waiting by the door and by the phone for a collection today as I know it can be tricky to enter the building, but instead I just receive an email saying collection was unsuccessful because you can't be bothered to call or figure out how to get inside. And any ridiculous rules about not being allowed to call the person and ask for help upon entering apartment or flat buildings is rubbish and classist. Just because some of us don't live in a house with easy access doesn't mean we can't receive the same services. It's frustrating and there is no reason for it. No contact whatsoever just a message saying they didn't bother.”

Helpful Report

Posted 4 years ago

“Due a delivery of cheese on Friday 18th December. Given a time of between 8am and 6pm no show no contact. Very worried as no weekend delivery. Given another date on Monday at 3.15pm still no show and expect them. Can’t get through on the phone. Contacted cheese company and they said this was the 2nd weekend in a row that they had had problems, but it would be alright as cheese on ice. It won’t be”

Helpful Report

Posted 4 years ago

“Did not pick up my parcel. TWICE. Waited in for them on 2 days. No explanation. I gave up on them ever doing so. 1 * given because I could not give 0 *.”

Helpful Report

Posted 4 years ago

“I have been told the delivery will be on 18th and I was waiting all day and nothing happen all day no text no nothing. I call customer service very unprofessional and didn’t care about what happened I’m still waiting for my parcel Well done DX great service of doing nothing”

Helpful Report

Posted 4 years ago

“told delivery would be between 8 and six today waited all day no show tried tracking it says awaiting first delivery whatever that means got to wait till Monday now really bad”

Helpful Report

Posted 4 years ago

“I booked in an express delivery, 5 days still havent received since I got first notification they have it. When I enquired they said they dont have drivers lol. No Alerts or messages. Utter worst never every get engaged with them even indirectly”

Helpful Report

Posted 4 years ago

“Would give 0 stars if it was possible. Hands down the worst delivery experience I’ve ever had (yes, including Hermes). 5 attempts at redelivery after bungling the initial delivery (if it was even attempted) due to “incomplete address” - turns out they had the right one after I contacted the retailer myself and confirmed it. After this failed delivery no one contacted me, I only found out delivery had been attempted (again, dubious this happened) 5 days later when I contacted the retailer to ask where my item was as the 3-5 day timescale had elapsed. Redelivery was then booked in 3 times and cancelled the morning after each time due to “insufficient drivers”. A Saturday delivery was arranged (with no notice given until 9am that day) and the item failed to arrive again, apparently sitting in the van on the drivers route and then returning to the depot in the evening. After all this it was booked in again and while this time there was live tracking I got a notification (while sitting in my living room) that delivery wasn’t possible because no one was available and a slip had been put through my door (no such slip was there). I finally decided to have the item sent directly to a store for me to collect as presumably they can actually find the company they’re carrying out deliveries for, and only then did I actually get my package: when I went and collected it and no actual “delivery” to me took place. As per the title, avoid using this company at all costs if you ever want to get your item. Hopeless at best and fraudulent at worst.”

Helpful Report

Posted 4 years ago

“Rude customer service agents and horrible delivery tracking system. Would never use as a business or a consumer. Hermes is better by leaps and bounds.”

Helpful Report

Posted 4 years ago

“Deliverd one out two box. Never get box one. Had seller send me it again. Dx lose that one to. Nightmare”

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Posted 4 years ago

“Waited in ALL day for a parcel collection. DX if I could review 0 I would. If you're not going to show up LET THE CUSTOMER KNOW!!!”

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Posted 4 years ago

“Lost parcel lol They say 'delivered and signed for' yet my parcel doesn't seem to be anywhere. Literally lost- upon contacting them, they don't respond haha they literally are a joke. Avoid avoid avoid”

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Posted 4 years ago

“The Company is total shambles was ment to get a delivery on Monday 14 December never turned up and had no update on it then saw I needed to re book it for Wednesday 16th December which never turned up again no updates again had to rebook for Thursday 17th December so I ended up calling the Original company I purchased my item from as I wasn't getting anywhere with DX Express the company are now chasing them about it as it was an item that wasn't replaceable AVOID LIKE THE PLAGUE!!!! GOOD LUCK TO ANYONE WHO IS EXPECTING PARCELS YOUR MOST LIKELY TO FIND ROCKING HORSE MANURE!!!!”

Helpful Report

Posted 4 years ago

“For 2 days I've been promised my delivery from dx and they keep returning it to their depot. I'm so upset as i need this by Friday. You can't get through to them and their tracking system goes to pot when the deadline for delivery is missed. I'd give it zero stars if I could.”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 2,085 reviews