DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,085 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,085 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Ordered via dunelm. They gave a delivery time of 8-8... contacted at 4 to see if they could give me a time, they told me they hadn’t received the order. Contacted dunelm who said they definitely had. When the paper work arrived, they had indeed received. Unfortunately had to return the same item, ONCE AGAIN did not turn up for an 8-8 pick up. They then lied, once again, and said they called 7 times and text. Horrendous company - absolutely infuriating, I would cancel an order if I see they are delivering!”

Helpful Report

Posted 4 years ago

“Ordered a door. Received a text saying it would be delivered on Thursday between 10am and 6pm. Tracked parcel around my area but it never arrived. Following day another text saying the same thing. Then a third text saying they had attempted delivery. My neighbour watched the driver walk up to my back door, look in and walk away. I was home and sitting in my lounge. Contacted DX and was assured that driver rang bell and knocked on door. He didn’t. Was told he called my mobile. No he didn’t. No call received, none logged on my mobile and no message received. Now told it will be Monday. The customer service woman I spoke to couldn’t have cared less. No explanation as to why it wasn’t delivered on the Thursday and no explanation why I didn’t receive a phone call from driver. DX are typical of a lot of today’s companies. They don’t care as king as they get paid. Driver is in for an earful on Monday.”

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Posted 4 years ago

“Waited in all day for parcel. A text comes through, sorry we missed you a calling card has been left. Lies. No calling card. Apparently this isn’t done even if you have your own post box. ( I phoned to check) Didn’t even attempt to try my buzzer. Shocking service to say the least”

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Posted 4 years ago

“ABSOLUTE SHOWER OF SH1TE WILL BE OUT OF BUISNESS BY 2022 USE DPD THEYRE LIKE RONSEAL DO EXACTLY WHAT IS SAYS ON THE TIN”

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Posted 4 years ago

“Failed to collect my passport when scheduled. Now I have been waiting to find out where my documents and passport is that should have been delivered to US Embassy several days ago. Cannot get through on phone..and ridiculous responses when I email.”

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Posted 4 years ago

“I would give zero if possible, complete liars, have not delivered the item and say they have delivered it. when you ask them to update you they say they cannot do this and that you have to go back to the seller of the item!! DO NOT USE THIS CRIMINALS”

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Posted 4 years ago

“Avoid them, they don't know how to do their job!! It's more likely to return the products instead of receiving it if you expect anything thru their services.”

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Posted 4 years ago

“posted a parcel 2 months ago DX refuse to confirm where the paecel or or whether or not they have lost it They refuse to pay out compensation even though the parcel was sent insured They claim they are investigating and looking into this - this is a scam to avoid paying out for lost parcels as they are still investigating a lost parcel at least a month after it stopped moving on their tracking system Avoid at all costs they are worse than useless”

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Posted 4 years ago

“This is the 4th day DX delivery have said they will deliver my parcel. For them to yet again drive past my house which I can see on the live tracking, then drive past it again and put it back into storage with no attempt to deliver my parcel. The company doesn’t seem to care when I email and just say it will be delivered the next day, then it happens again. I don’t know if I’m ever going to get my parcel.”

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Posted 4 years ago

“please avoid at all costs not recommended”

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Posted 4 years ago

“My wife paid extra for a healthcare product to be delivered the following day. DX made no attempt to deliver (I am at home on furlough) and as a result left no card. Their site said they had attempted delivery and left a card. We arranged redelivery for the following day and again nothing. Contacting them was useless as they said that they had no record of the item (even though according to them they had attempted delivery). They referred us back to the supplier who can't help as the courier has the item. Avoid DX at all costs they are rude and will lie point blank to you.”

Helpful Report

Posted 4 years ago

“I ordered a product 4 days ago and my order was meant to arrive yesterday (Wed 13th January). I got a DX message saying it would arrive on that day but then l got another message next day saying that due to a network issue my order has been delayed till the next working day. I am still waiting for my products to arrive and hopefully I will get them today but it's a little disappointing services from DX. I just wondered if you could give me an update on when they will arrive. My consignment number is 10318665. Thank you Douglas Beattie”

Helpful Report

Posted 4 years ago

“The worst courier company there is and i have tried many of them. Was badgered consistently for a year to switch our shipping account to them. My reward? Total loss of 3 consignments that were valued at a 5 figure sum and no accountability. Do not believe anything they promise on guarantees of service or delivery schedules. its all done on a wing and prayer with the reliance that you wont follow up on any indiscretions with DX and that they will just walk away from problems if they cant resolve it. Took it upon themselves to stop collections from my company site when they didn't want to face up to their complete lack of competence and am now taking them to court where i intend to wipe the floor with them. They are thieves and crooks and are systemic of a wider issue at large with the courier industry who are so hell bent on under cutting each other for customers, that they can then no longer to afford to pay to employ decent people who care about the quality of work they are providing. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“I've had 2 parcels in the last month and a bit marked as delivered at my address despite no parcel arriving - I was in both occasions and neither delivery was with a neighbour and not in the stairwell (i checked). Since initially contacting the customer service team, they've apparently attempted to organise redelivery twice, however, unsurprisingly, on the day I receive an email saying they can't be delivered (no attempt, no explanation). When emailing customer service, they can offer no explanation, just 'there's no information on the system'. I want to be clear that I live on a main street in a capital city, not an unmarked house in the country - this is not a difficult delivery address, and in fact have no issue with the Royal Mail or other couriers. DX are at best incompetent and at worst a scam operation. Avoid at all costs and use a courier that actually delivers your package.”

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Posted 4 years ago

“Absolutely appalling service, cancelled my delivery 6 times without any reason”

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Posted 4 years ago

“these people are not serious please beware”

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Posted 4 years ago

“Should have been delivered on the 8th, no show. Received a text from DX stating delivery this morning, then an update stating delivery on Monday. Absolutely atrocious. Have emailed the company from where I got the order from to complain.”

Helpful Report

Posted 4 years ago

“I was expecting to have an order delivered on the 6th January. I received tracking information from DX to confirm this. The order did not arrive. On the 7th January, the tracking page still said my order would arrive on the 6th, but it also said that the item had been scanned at their depot on the 7th. On the 8th the tracking page again said my order would arrive on the 6th, and again said that my package had been scanned at their depot on the 8th. A van did arrive later that day, and the driver and I spend 20 minutes looking for the package, but it was not there. DX was contacted by the company that had sent me the order and they were told that my package was on the van and would be delivered later that day (the 8th). But of course it did not come. It is now the 9th and the tracking page still says my order will arrive on the 6th. I have no idea when it will arrive. I have asked my supplier to put another parcel in the post using Royal Mail.”

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Posted 4 years ago

“Three failed deliveries. I purposely rebook online and called them to leave delivery instruction on how to access into my flat and even asked them to call my number if there is any problem. But no surprise after waiting for one whole day, I got an email saying I was not home again, for the third time. Ridiculous. Never had issue with other companies like Amazon prime, royal mail, hermes and Dhl. As bad as yodel. No other company had problem to access my flat. Update after two months, I asked the seller to refund two months ago and got refunded by Amazon immediately. But this morning I got a rude phone call this morning saying I have a delivery, I had no idea what it was, so I asked the driver, he rudely replied ur delivery and u dunno. Turns out it is the parcel I ordered two months ago and they missed three times and I already got the refund. What a joke, what a quality of service and attitude. Glad that they finally got the delivery instruction correct after two months. Avoid DX and Yodel at all cost.”

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Posted 4 years ago

“I have just had a parcel delivered and i must say i am at odds with the previous reviews.The weather was snowy+wet and yet it was delivered only a few minutes outside the delivery slot advised,text notifications+great tracking. Well done DX!”

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Posted 4 years ago

DX is rated 1.2 based on 2,085 reviews