DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,085 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,085 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

Gaz

Anonymous

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please pass our sincere thanks to our delivery man from DX. He was a delightful man. Very helpful and informative. With the advent of increased online buying and delivery, he was the epitome of quality service and good manners. A refreshing change. Comprehensive delivery itinerary from DX.”

Helpful Report

Posted 4 years ago

“My wife has rearrange a parcel the due time was between 15.00 and 1700 no one turned up. Tried to ring and no one answered. Useless company. NEVER USE. Use a company who knows what they are doing and will deliver liked promised. This company deserves to go under with this kind of service. I would give a minus rating if it was possible.”

Helpful Report

Posted 4 years ago

“Absolutely dreadful. Was told delivery coming March 2nd. Waited in all day, no delivery. Promised to redeliver next day but item went back to the depot that night. Next day the tracker showed lorry to be two miles away yet it ended up at the depot AGAIN that night! No information, no phone call, eventually rang their head office who promised delivery today. As yet.... it’s not arrived. Shabby company with zero communication.”

Helpful Report

Posted 4 years ago

“CANNOT BE TRUSTED; STAY CLEAR! As per everyone else on here; a FOUL experience. Delivery tracker map also vanished when the appointment lapsed even though the vehicle was just in town. Failed to keep appointments. Failed to deliver across two days. Failed to provide an adequate excuse or explanation or update. I've advised the seller to discontinue business with them. I think it's time investigators and the Police got involved.”

Helpful Report

Posted 4 years ago

“Had an email to say that my door from B&Q was being delivered between 10 and 1 today. Followed its journey on Track. It was in the next village, getting closer, so I kept an eye out. Saw DX lorry drive past and not stop. The lorry according to Tract has continued to the other side of town where it has remained since 4.00 pm. If only I had know I could have ran out into the road and flagged it down!!”

Helpful Report

Posted 4 years ago

“Worst delivery company ever should be shut down”

Helpful Report

Posted 4 years ago

“Terrible service, state they were on there way with delivery and then never turned up at all.”

Helpful Report

Posted 4 years ago

“I did not choose that company - that was the sellers only option to get my purchase. My item is still not delivered, so I asked the seller for refund. After all those lies they fed me I feel like it is a good system how to steel the money from people. Perhaps there was nothing to deliver at all?”

Helpful Report

Posted 4 years ago

“The worst courier ever. I could not choose it, but I was expecting a sofa yesterday and they never appeared. The live chat is a joke, the call centre is just taking excuses ("we cannot get in touch with the depot"). Only lies and time spent online and on the phone.”

Helpful Report

Posted 4 years ago

“Got to laugh ( or will cry) I ordered a bucket with mop on Amazon.£15 Had email saying DX would deliver between 0700 and 1700.. wasn’t t worried as if not in my neighbour takes things in. When got home there was a note through door saying it needed a signature so needed a redelivery. I logged on.. this was easy and thought I would get redelivery to my neighbour next day.. but on the site it said they needed my Id( passport or driving licence) given to said neighbour and that the neighbour also needed id or they would not leave it... well I’m not going to give my id to a neighbour so I took my id and arranged redelivery to my parents.. couple miles away..... to cut long story short... the delivery driver just left parcel on their porch... why didn’t they do that at my house? I then had to drive and collect it... so annoying... and it was obvious it was a bucket lol!”

Helpful Report

Posted 4 years ago

“Absolutely the worst company I have ever to delt with!! They are giving you the time slot, and then the parcel is not being delivered. The courier ignores the customer, and when one tries to call multiple customer service (numerous times), they are useless. They can only read you what you can see by yourself in email. They won't contact the delivery guy even if they have his number they promise that delivery will be made and three days later you are still without the parcel even if you tell them how important it is. They behave not trustworthy. You have to call ten times to get in contact with anyone, and they are ignoring customers. They do not care about customers, so what's the point of keeping them. The complaint department ignores you in the same way. I waste three days waiting for my delivery. I order this for an older person who has to self-isolate and who can't do online shopping. I had organised a trip to this person based on what they told me when a parcel would be delivered because I had to take a day off and call them three times during the day of delivery and lie to you. For a long time, I didn't have such a horrible experience with any delivery company or customer service, not to mention complain department who is also only on paper because they are not there to support customers or do anything for you. Use this company only if you like to be mistreated, ignore, lie to, and don't care about your parcel. Please do not use this company. Support those professionals offering a professional attitude and care about customers and respect their clients. Companies like this one should not exist!”

Helpful Report

Posted 4 years ago

“Absolutely awful, they promised a delivery of my passport on Monday for an essential flight on Wednesday for employment, and they didn’t deliver because of a minor road closure on a nearby small country lane. Didn’t even call me or notify me that the driver couldn’t be bothered. Ironic thing is all day Amazon and other couriers have been delivering non essential items yet apparently to DX an urgent return of a US visa promised by the US embassy isn’t important enough for a 2 minute detour.”

Helpful Report

Posted 4 years ago

“Faultless collection. On time and reliable.”

Helpful Report

Posted 4 years ago

“Not sure how this company is even allowed to operate? Have had trouble with two separate items now. They lie about attempting delivery and lie about not being able to leave a calling card. I had to contact the shop I ordered from to find out where my item was - they have been told after failed attempts (lie) the item is now at depot. Customer service useless too. AVOIDING this company like the PLAGUE going forward whenever and wherever I can”

Helpful Report

Posted 4 years ago

“We waited all day finally decided to check at 6pm tracking said we had a delivery 10.45. Strange as hubby nipped home to drop off a pasty and cake exactly at that time. Only delivery we saw today was tesco express at a neighbours. I mean really. I want to see photo. This was a heavy one as well. Obviously given to wrong property so we're out of pocket. Never heard of this company before but obviously there are some serious problems.”

Helpful Report

Posted 4 years ago

“3 times I had my Delivery cancelled on me was told it req a signature so took time of work and woosh 1pm sorry we can’t deliver 🤬 really once yes at a push twice but three times. Cancelled the order and told the company I made the purchase from would be better using a carrier pigeon shocking”

Helpful Report

Posted 4 years ago

“DX accepts parcels for areas it does not cover ??? They then hand them to equally inept courier who won't deliver until they have enough parcels to justify making a run to that area. Words really do fail to express my disgust at this shabby 5th rate bunch.”

Helpful Report

Posted 4 years ago

“Informed item went missing..come on how can you loose a king size mattress...AVOID”

Helpful Report

Posted 4 years ago

“Shocking!! Where do I start.... I got an email to say that they will be delivering my parcel between 12:55 and 15:55 but it never arrived. I started tracking my item around 14.30 but the tracker disappeared and was unable to track any further progress of the delivery? I called DX and the man I spoke to about it said it was running late and should be here a bit later than stated. I accepted that to be true as it has been snowing and may take a little longer to get here. Lies! Nothing but lies!!!! Not only did it not arrive..... I received an email at 20:18 to say that they have delivered it. I have just checked on their website and it says that they have arranged a redelivery for the date I had requested ??? I haven't requested any other date. Besides that, they have already said that it's been delivered?? Avoid this company like the plague..”

Helpful Report

Posted 4 years ago

“The tracking feature disappeared whilst tracking my parcel which was on route to me only not to be delivered at all.....then at 20:18 I received an email saying that they have delivered my parcel which I haven't received.? Absolutely disgusting!”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 2,085 reviews