DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,046 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't turn up. I waited in all day, disrupting my work. Dreadful.”

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Posted 1 year ago

“Unprofessional driver, completely rude on two occasions. The company need to work on how they handle the complaints received - I sent an email to complain about the drivers attitude. The driver came back to my residence, refused to hand over my parcel until he spoke to the person that sent the complaint email. Verbally abusive, worst attitude ever.”

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Posted 1 year ago

“I have to spend more than half an hour calling several custom service numbers in order to speak to a human. And I was told that the driver doesn’t have the responsibility to call the phone number on the delivery package. So, if your intercom is nonstandard etc., you are assumed to be not at home. Don’t know if other delivery companies do it but this is very wired to me”

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Posted 1 year ago

“I waited in for three days expecting each day for parcel to be delivered but wasted my time each day as they didn’t turn up at all had to eventually cancel the delivery feel sorry for the supplier as now we are expecting a refund ,very poor communication from dx”

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Posted 1 year ago

“This company are totally incompetent. Goods have arrive damaged (that were marked fragile)/ delivered to the wrong address or simply don’t arrive at all.”

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Posted 1 year ago

“Wasted a day's annual leave from work waiting for a delivery that never came. Scheduled for 14:25-16:25 today (a Friday) but didn't turn up - I'm away all next week so won't be able to reschedule. The company is impossible to contact, automated phone service and a live chat that is 'available', only to then tell you that nobody is actually available to handle your query. I'll be advising the company I ordered through to break off their relationship with these charlatans. The vast majority of reviews of their 'service' speak for themselves.”

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Posted 1 year ago

“Items not been delivered beyond delivery date according to the DX tracking and only a partial delivery of one item from a physically aggressive and intimidating delivery driver”

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Posted 1 year ago

“DX freight is the most abysmal freight company I have ever had the misfortune to have dealings with. My Item was scheduled for delivery on 14 July, DX tried to deliver on 12, obviously I was not expecting this and therefore I was not at home. Delivery rescheduled for 14, I waited in all day, DX did not turn up, rescheduled for 15 again waited in all day and again no show from DX. Rescheduled again for 18 and once again waited in all day and once again no show from DX. On each occasion I had to ring DX - no contact from them! Finally was informed that my item had been returned to supplier as it was damaged! Unbelievable inefficiency and a company to be avoided at all cost”

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Posted 1 year ago

“Ment to be delivered to me yesterday but wasn’t ! And then they Booked a re delivery for today and all it’s saying is scanned and not Evan put out for delivery! Complete joke this company needs shutting down ! 😡😡😡😡😡😡😡😡😡”

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Posted 1 year ago

“worse company ever, lost the parcel, they made excuses and didnt tell me at first and you cant speak to a human being.”

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Posted 1 year ago

“Last week's delivery took 5 days, this week's has started the same as today it has not turned up. No apologies, no explanation, they never deliver weekends. Terrible Service”

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Posted 1 year ago

“I used to be a Team Leader at South London depot for 9 years. Higher management were rubbish. My manager was lazy and used to turn up few hours late every night and hide away leaving me to run shift or always going sick. Staff seemed to do as they please and would not listen to me and if I took complaint higher nothing was ever done. Even when I left job the management couldn't be bothered to give me a nice send off after 9 years and hardly going sick and never late. The day I handed my notice in my manager was running around the warehouse asking every Tom, Dick and Harry if they wanted my job as he knew that once I had gone he would have to deal with everything. Awful company.”

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Posted 1 year ago

“I have had text messages sent to me, saying my delivery is out for delivery. Im disabled, & have cancelled a few appointments & plans. I still havn,t recieved my items.”

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Posted 1 year ago

“Delivery time was supposed to be 0700-0900. Nothing came. Called customer service twice and I was on hold for 20 minutes each time. Now with all this bad reviews I am getting very anxious. Would give 0 stars if there was one.”

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Posted 1 year ago

“AVOID!! DX Freight have arranged a collection of faulty goods that was delivered and didn't tuned up on collection date, then they have rearranged for another day and again failed to collect the goods. And 6 days later got in touch with me to arrange another collection date. They are so unprofessional and if you like to avoid inconveniences and like myself spend 2 whole days waiting for delivery or collection with nobody turning up - just book with someone else whom is more reliable.”

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Posted 1 year ago

“Absolutely f useless”

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Posted 1 year ago

“Shocking....won't go into details as my parcel is still 'somewhere'.... Every time I've had something delivered or attempted to be delivered by DX there's been a cock-up. Now awaiting delivery of parcel after they couldn't find my address.....(try sat-nav/google/WAZE etc?) then B.S. saying I wasn't in, although I was and even checked my cctv - no delivery van or driver....”

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Posted 1 year ago

“Atrocious. Received a blank card on Saturday, no info apart from the reference number. Booked redelivery for today and left note on door stating that I was in the back of the house and to either knocked loudly or short through the gate. Found a comment that they'd shouted and knocked three times. There's nothing wrong with my hearing. I manage to hear every called yesterday above drills and hammering, and today was sat in complete silence. Needs to go back to school - the first person I've ever encountered incapable of spelling the word 'didn't '.”

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Posted 1 year ago

“If I could give 0 stars I would. Send emails saying they've attempted delivery when they haven't. I've been home on both occasions as the email from DX has pinged in saying 'failed delivery attempt. Left calling card'. The second time, I was sat by the front door of my house as it happened. Add to this the fact that there is no way to contact them - chat never staffed and phone number is (handily for them) for rebooking your delivery only. Appalling doesn't even come close.”

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Posted 1 year ago

“POOR. Worst delivery company in the the Whole United Kingdom, first of all my parcel was lost, after that the provider sent me another one that was supposed to arrive today between 1-3 PM, i took a day off from work to be home and pick it up and at 4:30 PM i ve got an email that they ve tried to deliver the parcel and left a note, wich didnt happend cause i was home all day. Costumer service was shouting trough the phone, got mad and hang up the phone in my face without any answer. This is unprofessional and poor.”

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Posted 1 year ago

DX is rated 1.2 based on 2,046 reviews