DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,086 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a delivery slot 10am-6pm only told this on day of delivery had to go out so emailed and asked for package to be left in safe place at property to which they replied no our policy is for parcels to be signed for and handed over by driver. Ok so since when during a pandemic do we sign. He then said ask the driver about this ok but just told you we are not in. To top it all off my husband arrived home to find our £90 parcel on the door step this v Company is a joke AVOID.”

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Posted 4 years ago

“I hate to leave bad reviews because it can affect people’s jobs but quite obviously there appears to be one simple thing that DX can’t do that other delivery companies appear to be doing all day everyday and that is collect or deliver as promised. I was told by a very friendly lad that they would collect between 9 and 12. They didn’t turn up to collect so I spoke to two girls who just spoke over me at such an incredible speed it was funny. They just told me that although they’d said they would be with me between 8 and 12 they can’t guarantee it. Is it just me or does that sound like a rudderless ship?”

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Posted 4 years ago

“Called the customer service support team due to numerous issues with my delivery. Delivery has been delayed for almost 2 weeks and numerous times I've called to ask if my parcel was coming, they said yes but it never arrived. Spoke to their manager Josh and he was too unreliable to do anything about it. Useless team, pathetic couriers. Never again.”

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Posted 4 years ago

“Waited in all day no communication and item not delivered Have not even had the courtesy to tell me Ignorant poor unprofessional service”

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Posted 4 years ago

“Placed an order on the 5th of the month was told would be here today 11th by 8pm. No sign what so fricking ever!! Ordered off Amazon as well. Yet the DX TRACKER had stated my delivery had already been sent and signed for and delivered which was NOT the case. Then I go back to check the tracker on Amazon again and it updated to. Now expected 12-14th of this month. If I could give half a star rather than a full one then I would. Won't be using again.”

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Posted 4 years ago

“Absolutely useless, got a txt message saying unfortunately my package couldn't be delivered today ( Monday ) would be delivered tomorrow ( Tuesday ) still no package and this isn't the first time they have messed me about.”

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Posted 4 years ago

“Was at home all day, yet no delivery because "no one was in". Perishables, earliest re-delivery Thursday, over 30 degrees. Hope it rods in the back of their car making their day miserable, too.”

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Posted 4 years ago

“My wife was in urgent need of a wheelchair. DX stated they would deliver today between 7 am and 7pm. When no sign by 3pm I checked here for reviews and my heart sank. An hour later the chair was delivered in good condition and on time.”

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Posted 4 years ago

“I still have not received my parcel. Two days now out for delivery two times now driver out of time !!!! Really bad service. Live chat promise me I will receive ‘today’ errr no not !!!!!!!!!!!”

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Posted 4 years ago

“After failing to deliver the first time without any explanation as to why, I arranged redelivery only to find the box that allows you to provide directions has a character limit that restricts to the point where adequate directions cannot be input. The second redelivery failed again without any explanation as to why. I contacted the company before wasting time arranging another redelivery. Person receiving delivery has now wasted two days remaining at home to wait for this delivery. Very disappointing service.”

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Posted 4 years ago

“Awful. Seriously woeful service. I was meant to have a delivery on Wednesday never arrived. Arranged a redelivery following day. Suprise suprise no delivery again. They claim the driver attempted to make a delivery but i have CCTV footage outside my house and there was NO ATTEMPT! They promised me a order Monday but then due to it still being at the depot the order got completely cancelled. So i have a tap with so sink! Contacted them and it was really unhelpful service. I will never use them again that is a promise.”

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Posted 4 years ago

“I have rated DX a 1 .....only because I could not submit a review with no stars they system doesn’t allow this. I have a return parcel which they have not collected and have no information of this stated on my first day of querying. I waited in for 2 days the date was changed on day 2 but no contact was made to let me know. On day 2 they still did not collect. I have never experienced such a bad service!!! I will never use them again and my parcel collection as been moved to another company. If your happy to wait in for days on end or even leave on doorstep they may probably eventually come and collect when there ready... as I am not ... I’ll never know.”

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Posted 4 years ago

“Absolutely shocking delivery company. After having confirmation for a Saturday AM delivery, it failed to arrived. Really really poor service.”

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Posted 4 years ago

“Really poor customer service. Rearranging delivery the person on the other end has had me waiting for 90 minutes! I just gave up. the text link to rearrange doesn't work either. No contact number.”

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Posted 5 years ago

“I left a review yesterday saying that DX had failed to deliver an item despite me having to stay at home all day. They rescheduled for today - again they have failed to deliver. I telephoned but they had absolutely no information why the item hadn't been delivered. They said they'd call me back by close of business. They didn't. I have never come across a delivery company as incompetent as this. They continue to say they have no facility to take a complaint and that "our contract with the sender means we don't have to compensate you". I cannot begin to say how angry I am at losing two full days to this disgraceful company and I still am no closer to receiving my item which is apparently still with the courier. Avoid DX at all costs.”

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Posted 5 years ago

“Absolutely shocking service Parcel was “apparently” delivered on 31st of July , courier apparently hasn’t been in the area since but the parcel was left outside my door on 6th August No note , no knock at the door , parcel left for anyone to take with £90 worth of items in Spoke to somebody and they basically called me a liar saying the courier took a photo of my door on the 31st of July and it was delivered They then went on to say it could’ve been left with a neighbour but regardless there was no note left to Indicate to me that it was left with a neighbour So how was I supposed to know ?”

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Posted 5 years ago

“DISGUSTING !!! AVOID AT ALL COST !!!!!”

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Posted 5 years ago

“Your delivery chap left the package on the doorstep. I was away on a four day break and no-one in. Fortunately the family opposite saw it and took it in. Very unprofessional service.”

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Posted 5 years ago

“A DX vehicle delivering to a neighbour damaged a gutter and some roof tiles on my property. The neighbour had previously warned the driver that the lane might not be passable. The driver did not stop to check or leave any details. I have spent this morning fruitlessly trying to contact DX but it just doesn't seem possible to speak to anybody who can help. The calls have been put through to 'someone who can help' but just ring for several minutes before cutting off. What is the best way to contact them?”

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Posted 5 years ago

“An all-round terrible experience. I received an email giving me 30 minutes notice that a delivery would be made yesterday giving me a window of, wait for it, 8am until 6pm! I had to take the day off at extremely short notice. Nothing arrived. This morning their website said they needed more information so I telephoned repeatedly but was cut off time and again. So I used the chat facility on the website. They couldn't explain what additional information was needed but said it had to be rescheduled for tomorrow - between 9am and 5pm. So, I get to take another full day off. Finally, they wouldn't give me details of how to complain and said any requests for compensation needed to be sent to the sender. The is by far to worst delivery company I have encountered. Companies should not use them because, as so many of these reviews show, they generate dissatisfaction. For example, I won't be purchasing from Brabantia again given they use these clowns.”

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Posted 5 years ago

DX is rated 1.2 based on 2,086 reviews