DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,412 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 star is a very generous grade for this company. Our parcel which was due on Wednesday arrived today, Saturday. I have made numerous phone calls and spent hours sitting around waiting for promised deliveries that never happened. I feel sorry for the call centre staff and drivers who have to bear the brunt of the irate customers. The depot management need to get their act together and remember customer care. I’ll never buy from a company that uses this delivery service.”

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Posted 5 years ago

“If I could write less than one star I would. We selected our delivery for Tuesday this week and it didn’t turn up and it said unknown address, mmmm everyone else manages to find us. I had to ring and get it delivered the next day and it arrived at 5pm. Unfortunately we had to order some extra bits and DX was used by the company again and it should have arrived today as that was the day we selected, it says it is out for delivery and yet again it hasn’t turned up. My husband took Tuesday off work, then Wednesday and now today and he will have to take another day off now too, so 4 days leave taken when 2 would have sufficed. Needless to say I am still waiting for our second delivery. A rubbish courier and if I ever have a choice of buying something in future and they are the courier they use then I will buy from elsewhere”

Helpful Report

Posted 5 years ago

“Atrocious company to deal with. Delivery due on 8 April. Nothing arrived. No contact from company. Impossible to talk to anyone. Eventually rxd email that it would be delivered the following week on 15 April. Delivery arrived late and consisted of only a small piece of the actual order. Had to contact the seller to chase them to find the rest of the order. Still waiting for news. I will definitely check what company the supplier intends to use in future and shop elsewhere if DX is involved.”

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Posted 5 years ago

“Parcel supposed to arrive today, nothinh arrived, waited in all day, no communication from company. Unfortunately, this seems to be the standard for this company looking at the feedback already online.”

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Posted 5 years ago

“DX make the mistake of sending a text everyday telling you to be in from 7am to 6pm, when they know very well that they are not going to deliver that day. They are obviously using inexperienced drivers who can't possibly get all their calls done. No one to telephone/contact. Having said that, my delivery actually came today after waiting in for four days! Well done John, the lovely driver, he deserves praise.”

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Posted 5 years ago

“I would not recommend this service as a business or as an individual. I have experienced both sides and I am totally dissatisfied with the service or lack thereof. Delivery was expected 3 days ago but I have had to wait in all day on all 3 of those days and I still do not have the parcel which I paid extra to have delivered those 3 days ago. Such a poor service.”

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Posted 5 years ago

“If I could give zero stars I would. They don’t turn up then make up different excuses as to why no delivery. I even had to contact then as they could not be bothered to contact me. Avoid this company”

Helpful Report

Posted 5 years ago

“Zero regard for other people’s property, overnight delivery equated to eight days, I will never use this company again”

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Posted 5 years ago

“Disgusting sevice and not to trusted had a birthday present stolen 2 different accounts of where the item was left but both false not replying to my sons e mails”

Helpful Report

Posted 5 years ago

“For the 2nd time I received a text message saying that I was not at home, I had a notification. There really was neither a courier nor a delivery notice,”

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Posted 5 years ago

“They Scheduled del for29th and 4 days later an many msgs and phone calls later still no package. Got a txt 8:30 saying it’d been delivered (it hadn’t) I finally get my package on the 5th day and..well.. see photos. I cried I was so mad I got in touch with specsavers rather than DX and I have had them re/ordered both the glasses were completely flat,wouldn’t even open up,the other pair the arms were bent up.They are post op lenses that I really need, the lenses alone cost £379 without frames! Business’s telly need to stop using this courier. To put I bluntly? THEY’RE CRAP”

Helpful Report

Posted 5 years ago

“Had a time slot by email and added dx tracker. I couldnt be home on time for the delivery. I was worried because I have never heard of this company. The parcel was left at my back door which is safe at my property a card was posted through the door informing me where left. no digital delayed notices. Wish more delivery companies would go back to basic common sense deliveries”

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Posted 5 years ago

“Meant to get a delivery on Tuesday. It's Thursday and still no delivery.”

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Posted 5 years ago

“I had a delivery from DX Secure yesterday. The delivery driver came to my door without wearing a mask. This is the 2nd time this has happened with DX. The driver was of the unmarked white van category, presumably on contract. Quite what aspect of DX service makes them exempt for the law & consideration from their customers is beyond me.”

Helpful Report

Posted 5 years ago

“My first time of using them via parcel monkey. They simply didn’t turn up to collect my package today. Waited in, 8am - 6pm. The office is open 9-5. They’ve taken my money though. Not a great first impression. If they don't come tomorrow morning I’ll be contacting my bank to get £38.50 back. Disappointed.”

Helpful Report

Posted 5 years ago

“Dx has got to be the worst courier ever ,last time they delivered my electric bike back damaged, today they were booked to collect it again booking was between 8.am and 6pm but bo one turned up”

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Posted 5 years ago

“The most awful courier ever. When I’m ordering anything in future and see that DX is the delivery service I’ll be changing my mind and shopping elsewhere. It’s been 6 days and delivery has failed 3 times . It’s been rescheduled for today but I haven’t received confirmation of my time slot and it’s 9.20 . Can’t get an answer on live chat and if I call them it costs me £3.60 per minute... that’s adding insult to injury . Never again and if my delivery fails today I’m cancelling my order . Very very unhappy. If there was a a way to give zero stars I would !”

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Posted 5 years ago

“Everithing was wrong.. Still waiting after 4 times rebooked”

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Posted 5 years ago

“Was given a day, time slot and tracking number for delivery of induction hob. Five minutes after time slot, I received a message to say item was delayed and someone would be in touch. I heard nothing and finally got through to customer care who pass you to other numbers who either don't answer or tell you to call the original one. After many telephone attempts to no avail, I tried live chat and was passed from pillar to post, finally being told they never had a parcel for me in the first place! Hard to believe when it had a tracking number - but of course they couldn't explain that. I still have had no contact from them and I am on my fourth day trying to track the item myself. Useless and useless customer service team.”

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Posted 5 years ago

“Really good experience. A text in good time with the 2 hour delivery window. Very nice delivery man.”

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Posted 5 years ago

DX is rated 1.2 based on 2,412 reviews