DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,152 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,152 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DX are utterly awful. This is the second review that I've done as the on-going saga with their deliveries from Wicks. They were supposed to collect unused packages from Wicks a week ago. The driver finally came yesterday... a week late! Didn't follow my instructions so didn't find my house, despite calling me. Came again today and started shouting at me. Again didn't follow my instructions. In the end I gave up. Part of the problem was that he could barely speak English... bit of a problem if you have to follow simple instructions! Hopefully they will send someone new who can actually read and speak English and is able to follow simple directions. DX are the worse courier company that I have ever experienced.”

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Posted 5 years ago

“They didn't even let me choose my redelivery date, then told me to ring them up to find out the delivery time, drained me of all my credit and wernt even able to give me a time of arrival, and there's no van tracking online”

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Posted 5 years ago

“Why pay for next day delivery if it never happens? Bunch of imbeciles. Use royal mail, even they are better than DX, and that's saying something”

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Posted 5 years ago

“Tracking appeared as item to be delivered 9th Sep, that it wasn't then updated couple days later to say item out for delivery (confused yet?), no call to my phone or card left when tracking shown as no access? Phoned the company and after having to wait for over 40 minutes, a member of staff answered to tell us the delivery driver could not fit the 7.5T truck down our road??? As explained we have seen much bigger trucks having no issues, was told the item would be delivered again on the next day via a van so would fit down the road. We tried to get the item delivered later on as the driver was still around our area, however was told he refused to do so. The item was delivered as said the next day, but guess not in a van as said but in another 7.5T truck!!! Liars and time wasters!”

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Posted 5 years ago

“First time using these today, took day off work waited alday only to check the tracking 'Address not found' even though they had my phone number and could of called to ask, every other courier finds me but these, i tried get a refund to book another courier but unfortunately it will only let book the same again for 4 days time which means another day off work waiting for the same area dx courier to not find me again, complete wankers have cost me wages plus if my customer gets sick of waiting i may lose a £300 sale.”

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Posted 5 years ago

“I use several suppliers who unfortunately use DX as their couriers all of whom pay for a 24 hour service. This week alone I have had X3 deliveries not fulfilled, one delayed by 24 hours apparently this went to the wrong hub AGAIN a common excuse used. The other had the consignment split miraculously and the other wasn't scanned in.. DX is costing me money because of their appalling service I'm seriously looking at other suppliers who don't use DX. If you supply don't use DX the service is substandard and does not comply with what your paying for. I would give 0 stars however, it wont let me go that low & this is probably a complete waste of time as I suspect DX won't use feedback to improve their service.”

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Posted 5 years ago

“They called to arrange a time and date had my number then just never turned up said they were to busy wankers”

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Posted 5 years ago

“Appalling service Driver obviously too lazy to actually get out of vehicle to deliver small package to my door and told system he couldn't access our property when we were watching and waiting for our package all day Why do companies use this unreliable company”

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Posted 5 years ago

“Absolute tossers”

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Posted 5 years ago

“Don't trust these people too deliver... They made me wait in for two days... Day one apparently they couldn't find my address... They promised next day delivery... Guess what... They didn't bother to turn up even when they had my phone number... Absolute joker's... Go anywhere else except these”

Helpful Report

Posted 5 years ago

“No item delivered. Had an email stating that I would receive the item today between 8 am and 6 pm. Now saying wrong address, the address is correct.!! Lazy drivers.”

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Posted 5 years ago

“Failed overnight delivery. No call or message to explain why. It’s now cost me time and money on a job”

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Posted 5 years ago

“Proven liars. Had a large item delivered by DX with no problems, yet another item that was sent on their laughably entitled 'express service' did not turn up. After contacting the suppliers of goods I had ordered I was told they couldn't deliver as there was no access to property, which of course is nonsense as they delivered to exact same address earlier in day. Still waiting for delivery 4 days later and the sender canvas art direct, are equally as useless and difficult to contact.”

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Posted 5 years ago

“Useless would not recommend first attempt said no access second attempt now says wrong address i live on a farm there are ten different businesses working from the farm having no problems with deliveries DX must drive past and if you are not stood outside waving a flag they just keep going please pass my parcel on to a decent courier that can do the job”

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Posted 5 years ago

“Really in this day and age you get a delivery estimated from 8 am to 6pm! Waited in all day however did have to take dog out and of course he came in that half hour. Could have left with several people who were in on the road but didn’t. Every other delivery service gives you a 2 hour slot or a tracking no to see where the driver is and how long before he gets to you. Useless . Who sits in for 10 hours waiting for a parcel in the year 2020!!”

Helpful Report

Posted 5 years ago

“If you are a company do not use them, not good for your company reputation Do not trust this company. Item should have been delivered on the 2-9-20 received a txt stating they could not manage on the 2nd and would deliver on the 3-9-20. have not seen or heard from DX since. Tried to make contact on there website. What a complete waste of time that was as it kept coming up that there was no one available to help. So they don't deliver on time and you can't get any adice from them. USE DHL OR SOME OTHER COMPANY, ACTUALLY YOU SHOULD USE THE POST OFFICE”

Helpful Report

Posted 5 years ago

“You aren't offered the privilege to provide instructions to where your parcel should be left. The deliverer didn't leave my parcel in a safe place or with either of my neighbours as described within all their sent emails. I would have preferred if H.Samuel sent my items with the Royal Mail again instead of this company, as the idea of posting it through letterbox was apparently out of the question.”

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Posted 5 years ago

“Driver arrived, entered my property, left gate wide open, let my dog out. He ran off... took me 2 hrs to find him ... ( dog is 16 and deaf) he had a seizure due to exertion ... got him home to find delivery of 28 packs of heavy duty flooring dumped on pallet behind my car. No sign of driver ... no del note. I was due to work that day, couldn’t get car out of drive. Took me over 2 hrs to unpack flooring on drive and stagger 28 heavy packs into my house. Lost a days pay and had a very sick dog. (He is ok now) NOT impressed and very angry with attitude and lack of customer care.”

Helpful Report

Posted 5 years ago

“Parcel arrived and someone with very light fingers had removed product and left me a empty box. Courier not interested in mandatory signature message on package and just handed to my partner and ran off. I received a message to say I had signed for it but how?? I wasn’t even home. Supplier have full cctv evidence package was correct when courier collected. Currently under investigation but Birthday has passed and day ruined and I will never get back. Awaiting host of excuses from them that there drivers would never do this. 3 friends have been done by these in last month also...... Further review may follow pending outcome of investigation.”

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Posted 5 years ago

“They gave my parcel to the wrong house and have had no contact with them to say where my parcel is. I still after 7 days, do not have my parcel. I ordered it on the 19/8/20 and it was shipped 21/8/20 and apparently with delivered and signed for on the 27/8/20. I still have not got my parcel and no contact from them either.”

Helpful Report

Posted 5 years ago

DX is rated 1.2 based on 2,152 reviews