DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,086 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I should of rec 2 parcels but only 1 arrived I spoke to them on chat (reply its taking a little longer) 3 days later spoke on chat told (looking at Tracking number i need to transfer you :then disconnected) So then sent an email (still no reply ) I know parcels can go missing but the customer service is non existent for such a large company .”

Helpful Report

Posted 5 years ago

“Had a delivery from BQ had 3 text on different days to say it was coming that day. Came on the 3rd. Day. This week had another delivery from BQ have had 3 text up to now but no delivery. Have wasted 4 days holiday waiting in with no communication about why they had not delivered. The main losser will be BQ because I will never order a home delivery again through them. Hope they read this.”

Helpful Report

Posted 5 years ago

“I was due a delivery of a bed from Electric Beds online, I received a call to say they were 10 minutes away, I explained that I was just leaving work in Mansfield but the delivery was to a care home in Derby and they could deliver the bed and I would be there shortly. They phoned me back and I was able to pull over and take the call, they told me the road was closed and they couldn’t get through, I explained how to get to the other end of the road as there was access from that end. When I arrived they had not been so I rang the driver again in case he was lost, he said they had left as the road was also closed the other end although I had just driven down it !!!!!!! I asked them to return but they wouldn’t I phoned the office but they didn’t seem to give a dam, after 45 minutes on the phone at premium rate I finally got to speak to a manager whom promised me delivery the following day but could not guarantee a time as the delivery was being added as an extra, guess what I’ve stayed in all day and no delivery. They would do better employing people who’s understanding of the English language was better and were able to speak the queens English a little more fluently. ABSOLUTELY DISGUSTING steer clear of and purchases from Anyone who uses this company for deliveries 😤😤😤😤😤😤😤😤😤😤”

Helpful Report

Posted 5 years ago

“Is not existing service in all aspect of delivery business. I thought i will be harsh in comments but 1.2 stars of all review say everything.”

Helpful Report

Posted 5 years ago

“The worst ever ever company I have dealt with. The customer service advisor sound like their 15 years old and don't know what their talking about. I am very very surprised that trading standards have not dealt with this company after seeing all the bad reviews. The company lie to you and say that the delivery driver tried to call you when you haven't received any calls what so ever. Also they seem to employ individuals who speak little English as you cannot communicate with the driver without having to repeat yourself 10 times. It is the most disgusting company I have dealt with and I will never ever use that company again. I ordered an item from ernest jones, a very well known jewelry company and I would've thought that they would use more efficient type of delivery service, bearing in mind it was a birthday present and very expensive indeed. So if anyone from trading standards is reading this, I hope you take immediate action!!!!!”

Helpful Report

Posted 5 years ago

“It is Friday so they did not bother to come with the excuse address is not correct. I had lots really a lot of deliveries since the lockdown, and had no problems with the address, so either they don't have the brightest people there and don't know how to use the new technologies (GPS) or just plain lazy he could not bother, it's Friday after all, they need to finish early.”

Helpful Report

Posted 5 years ago

“This is total joke received txt message day before informing me about my delivery next day between 8 am and 6 pm.I lost all day waiting for delivery ,when 2h later I was try contact where is my delivery by phone and mail I had zero CONTACT OFFICE CLOSED!!!! Never again .”

Helpful Report

Posted 5 years ago

“This shower of a Company would be better called ‘Delivered Vaguely’. Sat waiting for two days now on a delivery. Advice to anyone in a similar position, don’t bother ringing them (08448261178 by the way) the customer support (if you can call it that) staff take your consignment number, put you on hold and you get an automated ’no ETA’ response. Thanks you may as well have just told me to ‘get lost’!”

Helpful Report

Posted 5 years ago

“Do not follow COVID-19 government guidelines! I’m in shielding! Dr said I will die if I get Covid. Delivery driver wore no mask, no gloves, did not social distance, made me sign his delivery PAPER! How many health and safety guidelines can one delivery driver break. He spoke barely any English. I asked him to leave the parcel outside my flat door, he could not understand me through the intercom. I put my mask on and open the door to tell him and he was stood right in my face, talking loud and spit flying everywhere. I have not had anybody that close in over 4 1/2 months. I was shouting for him to step back and I was moving backwards into my flat, and he was getting closer! How do you communicate if the delivery driver does not speak English?! If I catch COVID-19 it will be from him & I will sue you! I sent an email via your contact form and got no reply. Absolutely the worst courier company I have ever come across. All businesses need to avoid or your customers will shop elsewhere!!”

Helpful Report

Posted 5 years ago

“I have to give one star but none are deserved. Ordered an outdoor dinning set, table chairs and parasol from Homebase was told 14 days for delivery contacted Dx 3 weeks after the said they had received my package and would send me a delivery slot to be to told they were sorry and would have it delivered 2 days later. On the day in question no contact from Dx and no delivery. Contacted them by email the next working day no reply. Contacted Homebase who said they would look into it and get back to me again no reply. Called them a week after the supposed delivery date to be told they had no trace of my package and hadn't had so since the week before I contacted them so would need to get a replacement from Homebase. The product is now out of stock so cannot be reordered what a farce. No apology from Dx or contact to say they can't deliver just an email from homebase informing me they are refunding me 6 weeks after I bought the item. The customer service and lack of complete lack of service is disgusting. Dx said the barcode must have come off the package, what a joke. Hope who ever has my dinning set enjoys it. I hope I never have the misfortune of having anything delivered or not delivered to be accurate by DX again.”

Helpful Report

Posted 5 years ago

“Terrible customer service. Ordered a table and chair set from Homebase. Table turned up on the Friday as arranged chairs and cushions were missing. After waiting forever for customer service was told the missing items were scanned and would be delivered on Monday with no explanation as to why they hadn't all been delivered together (as ordered together) and given no opportunity to confirm whether Monday would be convenient. I shall be requesting my delivery charge back!”

Helpful Report

Posted 5 years ago

“Have put one star only because I have to, would rather put nothing!! Parcel just delivered at 5.15p.m after three different delivery dates. The excuse being that they could not find the address which is a load of rubbish as every other delivery company doesn’t have a problem. Will never use this company again. Would never recommend.”

Helpful Report

Posted 5 years ago

“I would give zero stars if it was an option! My Item was supposed to be delivered last Wednesday 1st July, waited in all day , only to be e-mailed/texted to say they couldn’t deliver (No reason) and it will be tomorrow! This has been the same story for the last 9 DAYS! I was promised delivery today and guess what? It’s still not here! You would think if it wasn’t delivered one day it would be first in the list the next day! Now it is promised for tomorrow. I get the feeling that because our address is for a farm (even though we are not rural or hard to find) it has put drivers off! Regardless, it should have been delivered by now! We have other companies delivering here easily all the time!”

Helpful Report

Posted 5 years ago

“After reading reviews this morning I was worried I wouldn’t get my package today. Thankfully it arrived around 4pm. The driver/ delivery man was lovely. Very helpful. It’s a shame they don’t keep you informed as to when your package will arrive. Most courier companies do this now. Overall though I can’t grumble at the service.”

Helpful Report

Posted 5 years ago

“My delivery hasn't been deliver on the set date. I haven't been contacted neither informed about delays or cancellation. You can't track your parcel and slot is for whole day without prior phone call from driver. Very poor connection to the office. People who are sending emails can't give any specific reasons or answers. I hope I will never deal with this company again”

Helpful Report

Posted 5 years ago

“I awarded one star as I am unable to leave zero stars. A package was due to be delivered on 30/06/2020. Nothing arrived, so I contacted the seller who contacted DX and said that they attempted delivery on 30/06/2020. This is a straight up lie as I work from home and I was in all day. I then got a tracking number form the seller and I rearranged delivery for today. It's now 8.00pm and no attempted delivery yet again. DX lie to and about their customers. There is no place in the commercial world for companies who lie and treat their customers with such utter disregard. Please if you want a package delivered on time by a reputable company DO NOT USE DX. I honestly cannot believe they had the barefaced cheek to say they attempted delivery and left a card when they didn't. They are a complete shambles of an outfit, so as I said, if you want something delivered on time use someone else, anyone else, but DX. They are an absolute disgrace.”

Helpful Report

Posted 5 years ago

“Have now experienced two consecutive days of waiting for failed pick ups booked through Parcel2Go. There has been no explanation from DX48, they simply have not shown up. And with the pick up window 9-5:30, I literally cannot leave the house. There is no recourse, no make good offer, simply a rebook and try again. Awful, awful, awful service. Avoid this company.”

Helpful Report

Posted 5 years ago

“Ordered two digger buckets on an overnight service. Waited in all the next day, nothing. Contacted the supplier on the second day and DX had told them they couldn't find them. Tracking told me they would be delivered by 6pm. Waited all day to no avail. Checked tracking at 6.30 pm to read " could not deliver, closed ". Liars. Promised delivery Monday between 7am to 6pm, nothing. Supplier was told the driver went home poorly so an am delivery was promised on Tuesday. 12.30 Tuesday my supplier called saying DX driver can't get his 7.5 tonner to my address... I have had 40 tonners here. I ended up driving two miles to meet the driver who was sressed out on his first day after being a coach driver previously. His load looked like it had been loaded with a loading shovel . I had to climb in the back and sort it out to enable us to reach my buckets at the front. Never have I experienced such a useless carrier in all aspects.”

Helpful Report

Posted 5 years ago

“The driver left my delivery in the road .Not even on the pavement. A pallet of 8 boxes of laminate flooring. I'm a 64 year old woman and I had to drag them across the pavement and then lift them up the steps to my front door. I felt like crying with no one to help me . I am writing to Wickes CEO. And will be contacting trading standards.”

Helpful Report

Posted 5 years ago

“Can’t lie, after reading these reviews my expectations were not high. My package was a uk-uk overnight delivery. Sent yesterday afternoon, the tracking site told me it was on the road this morning, and it arrived at 1445 today in good order. The courier was efficient and cheerful, and “handed” it over (appropriate social distancing) with a smile. I can’t ask any more of a courier company, and they deserve this 5-star review.”

Helpful Report

Posted 5 years ago

DX is rated 1.2 based on 2,086 reviews