DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,064 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling service, cancelled my delivery everyday for the last six weeks, no one to talk to at the help desk, groupon and their supplies are showing no interest to help. STAY AWAY FROM these companies, to date still no delivery appalling”

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Posted 4 years ago

“One word : Rubbish. My advice do not buy a product from a company that uses this courier. Failed to deliver and their systems are unable to explain what went wrong. Had to get in touch with the supplier to invoke my rights under the Consumer Rights Act 2015 and claim a refund.”

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Posted 4 years ago

“do not use not recommended”

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Posted 4 years ago

“do not use not recommended”

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Posted 4 years ago

“Disappointed 4 times in the row they failed to collect my parcel... terrible customer service.....”

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Posted 4 years ago

“paid £60 delivery charge could not deliver my parcel on the day and date stated,was told lies that it was delivered to another 1 off there depots,but got text from them telling me the driver could not complete his round,and on the text they told me they would deliver it on saturday31st october,AND GUESS WHAT THEY DONT DO DELIVRIES ON A SATURDAY very poor service”

Helpful Report

Posted 4 years ago

“Item was sent DX48 service, was meant to be delivered 2 days ago. It's for my son's birthday, so especially important he receives it. Tracking says insufficient address yet the address is bang on perfect and all other parcels sent by other couriers have made it there with zero issues. Tracking says contact client needed. My sons mobile is on the order and no one has rang him or contacted me as the sender. It's all complete rubbish and lies.”

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Posted 4 years ago

“Absolutely rude no customer service as I was talking to a person they decided to cut the phone all I've got to say rude and rubbish avoid at all cost.”

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Posted 4 years ago

“Apparently my parcels were delivered an hour and a half ag. I have been in all the time, in the window taking down the old blinds ready for the new ones to go up (stopped now, as goodness knows where they are!) and needless to say there was no delivery driver outside on the main road at all at this point. Currently spent the last 90 mins trying to find out who has them. DX no help, won't even contemplate phoning the driver who would have still been in the area or give me a copy of the proof of delivery. The company that uses them is chasing up for me, but if I ever go to order something from a company that uses DX as a courier I will certainly take my money elsewhere.”

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Posted 4 years ago

“please avoid this company at all costs and run away from it as fast as you can THEY WILL NOT DELIVER WHAT HAS BEEN ADVERTISED OR DELIVER THE ORDER TO THE CUSTOMER AT ALL”

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Posted 4 years ago

“Received text from Wickes stating that DX would deliver goods on 27/10/20 between 07:00 and 19:00. Goods have not been received to date. No communication i.e e-mail, phone cell , text etc. Contacted Wickes and informed that DX were having problems logging my goods onto their system. Informed that there was an internal investigation in to problem. Why do companies such as Wickes use this company ? I will no longer be using Wickes due to this courier. I await the outcome of this issue but I am not holding my breath. My advice cancel orders if your supplier states that they will use DX.”

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Posted 4 years ago

“Worst company to send your stuff with. They should be closed down. They are unable to provide their services, they fail delivery when everything is clear as a day.”

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Posted 4 years ago

“Item due for delivery today. Informed that it won’t arrive for another 4 days because the driver delivered it to a depot in the wrong city! Tried to complain about their employment of somebody with a compatible intellect to Forrest Gump, and was told by a frankly rude woman that despite this being their fault, no compensation was due because it wasn’t a guaranteed delivery. Next time I fly passengers on holiday perhaps I’ll drop them off at the wrong airport and adopt the ‘DX Attitude’ of “Oh well, it’s the right country at least!” Useless, incompetent and rude. The only silver lining is that I’ve now worked out where those guys at school who couldn’t spell their own names have found employment. Avoid. Avoid. Avoid.”

Helpful Report

Posted 4 years ago

“I would give this company zero stars! I had a delivery of a table and 2 chairs with a timed delivery slot on Monday. The chairs were delivered to the wrong property and taken in by someone who knows they are not theirs! I spoke to someone at DX and told them the driver needs to go back and retrieve my goods! They couldn’t contact the driver! The table arrived the following day at 8pm still no chairs! The postcode they went to is nothing like mine why did they go there? To say I’m fuming is an understatement! My goods are still at the wrong address and no sign of DX getting them! I was told they went back but nobody answered!! The company are totally incompetent.”

Helpful Report

Posted 4 years ago

“Driver couldn't complete the delivery because, wait for it.... there was a near by road closure! Forget diversions or what anyone else would do, look for another route ?? Its not as if the delivery was a vital document for a pregnant women to be able to return home. Usless.”

Helpful Report

Posted 4 years ago

“If I could give zero rating I would. Appalling service in comparison to every other courier that I've used. Waited in all day after receiving a text to say they would be delivering my items between 8am and 6pm. No sign of them. No text to say where my items were or that they wouldn't be able to deliver. I am a very busy business woman and don't have time to wait around. AVOID THIS COMPANY AT ALL COSTS!!”

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Posted 4 years ago

“Don't use this company. They are absolutely rubbish and should not be allowed to operate. I had a txt message saying that my parcel would be delivered on Saturday for DX and then when no parcel showed up I went on their website and they say they don't delver on Saturdays (why send a txt message saying you would) Then I had another txt saying they would deliver on Monday 26th with a time-slot of 8am - 6pm. No delivery and when you go on the website they say they are having problems. Really rubbish company. I have instructed the company who used these fools to deliver the parcel to retrieve the goods and to issue me a full refund as per my consumer rights. This company has over 12'000 1star ratings and you must be a complete fool to use such a rubbish company to entrust and deliver your parcels. If I could give them 0 then I would.”

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Posted 4 years ago

“useless company making fun of everybody please beware”

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Posted 4 years ago

“I have waited for days now for a supposed 24 hour delivery. They now say it has been delivered and signed for. It has not. We have been at home the whole time as everyone here is in lockdown. Strangely a neighbour has also been told her DX parcel has been delivered - it also hasn't. Useless!”

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Posted 4 years ago

“As shown in a lot of other reviews, no delivery for 2 days, waited in wasting my time. I'm extremely angry as I've now had to cancel a plumber coming to do a job as the item was needed. Never use this company.”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 2,064 reviews