DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,064 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“simply fake please beware”

Helpful Report

Posted 4 years ago

“Paid for next day delivery, it's been one week still waiting for my item. Call them 4 times they said someone will call you, still waiting, very bad service not happy.”

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Posted 4 years ago

“Paid for next working day delivery, items were meant to arrive yesterday (13th) but nothing showed up. Got an email at 10pm saying that they couldn't deliver because they couldn't access my address...my front door opens onto a main road so very sad excuse.”

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Posted 4 years ago

“My delivery was due today on the 13 of October didn't get notified when it would even turn up today it wasn't until after they decided to send me a email saying they couldn't deliver as they couldnt enter my flat building even though there is to entrances that are unlocked when I tried to call up I couldn't explain or get a explanation about my delivery only had the option of doing another date”

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Posted 4 years ago

“Had text message with date and time for delivery but ha ho no delivery stopped in all day still waiting they delivering for John pye what a joke paid for carpet on 29th September now 13th October still waiting Joann”

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Posted 4 years ago

“Dreadful service. Must be the worst delivery company in the UK. I ordered goods from B&Q and DX had the job of delivering. They said it would be delivered one day and then nothing again from them. I tried to call and was put around three different people. Not even one star!”

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Posted 4 years ago

“Terrible company please don't use”

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Posted 4 years ago

“Reluctant to award any stars apart from star-idiots. This has to be the worst "non-delivery" company in the UK. Lie about attempted deliver. Cannot read simple instructions. Damage your goods in transit. Next day = next week ( if you are lucky)”

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Posted 4 years ago

“I booked a next day delivery with Parcel2go with DX on September the 7th. I was provided with a collection slot from 9am to 5.30pm. I had someone waiting all day but no one from DX showed up to collect. No updated information or next date for collection in the system, and no costumer service. I was left to talk in an online chat of Parcel2go where no one would reply for a long time. Finally, someone on the chat offered to rearrange a collection for the 12th, 5 days later!!! I asked for a refund but no proof of that was provided. I ended up failing my delivery deadline and having to book another parcel courier. I got a bad review on eBay and lost 3 days! No refund had reached my account. Please avoid at all costs, just avoid yourself this trouble!”

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Posted 4 years ago

“Order item from b& q and this dx delivery drop this item into a wrong address.not very happy especially 2 interior doors....”

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Posted 4 years ago

“not even one star, That's totally unexpected services from DX sides, my units right on roads, and DX driver don't bother to stop at all, i can upload CCTVs images how fast he drove van on 30 miles roads with 50 miles speed and put note my address unallocated can't find it, shame, From Royal mail, DHL, UK mail, UPS daily delivered my parcels and picked up and just DX can't find & delivered,”

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Posted 4 years ago

“Avoid using this courier , they lose or steal peoples parcels. We had our parcel collected over a week ago and it has not yet been delivered and they have failed to give any updates regarding our parcel. Disgusting service.”

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Posted 4 years ago

“this is a fake company please beware”

Helpful Report

Posted 4 years ago

“Worst delivery company ever!”

Helpful Report

Posted 4 years ago

“WARNING; do not deal with this courier company. Parcel was scheduled for Friday 2nd October with text message saying out for delivery and giving drivers name. Waited all day and tried to phone DX or speak via live chat (not working) and was cut off on automated menu phone once I had entered the tracking no and my postcode. Ended up having to answer NO to "is that the right tracking number" to get through to a human and then transferred again to someone else. Parcel never arrived and they told me drivers to not phone customers if they can't find an address. Out for delivery today and the tracking map gave wrong location for delivery but I could see where about the courier was (although not accurate) Had to phone DX again by saying "NO" to is that the right tracking number to be able to speak to a person. Told them the map showed wrong location and asked them to update their driver .......so eventually my parcel has just arrived. I asked driver (who was the same driver who should have delivered Friday) why he couldn't find our address which is the reason I was given by DX for non-delivery on Friday. He told me he wasn't working that day so conclude also that this company makes up a complete fabrication as it was never going to arrive Friday. Appalling service and a company you cannot get hold of easily by phone or non existent live chat. I felt sorry for the driver who was very pleasant and assume this company just rely on poorly paying couriers who are not always available to deliver. My advice for any companies using DX for deliveries, AVOID THEM LIKE THE PLAGUE or you will have very disappointed and unhappy customers.”

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Posted 4 years ago

“Delivery late, tracking says no access which was untrue, then on another day says signed for when it is not. How can your use a service like this.”

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Posted 4 years ago

“Utter rubish service, tracking says delivery attempted and card left, absolute bull**t! Arranged redelivery 2 days later got message at midday saying they’re unable to redeliver that day so arrange another day and received message at midday again saying that they haven’t got time to deliver. They should Get locked in cell for this freelance knocking of people CUN*’S”

Helpful Report

Posted 4 years ago

“Absolute attrocious service. Rescheduled delivery not even attempted. Waste of time. Customer service non existent. Avoid!”

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Posted 4 years ago

“DX is utterly useless. My item should have arrived on Thursday 23rd, it didn't, email arrived Friday am saying it woud definitely be delivered that day between 8am - 6pm, it never arrived. Tried to contact them - recorded message, don't deliver on Saturdays. Unbelievable - you can't shift our way on Saturdays due to the amount of Delivery vans bombing around - DX excepted! If and when they actually deliver it they can take it back from whence it came as I needed it urgently and have had to buy an emergency replacement. No doubt my argument will now be with the Company I bought from on ebay. Like someone else here has said, Companies should check and ensure they use reliable couriers.”

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Posted 4 years ago

“This my first experience with DX as couriers and I must say all the previous comments below giving one star shouldn’t be allowed in the case of DX because that is over rating them. My experience mirrors all those comments below shoddy communication, failed deliveries, wasted time etc I did note on trustpilot DX gained 5 star ratings which really puzzled me. I have redirected delivery for the second time to Tuesday I did think writing these reviews before delivery could cause DX to be complacent about my delivery but that’s happened anyway so nothing to lose I just wish companies checked the reviews for the couriers they use and then changed to a courier who can do a better job not difficult in this case.”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 2,064 reviews