DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,119 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

Gaz

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not recieved my parcel .and when contacted saying they never had it and when I spoke to sender they confirmed they have .never again it's a shame this will be first and last .come on dx delivery you got so many bad reviews this is terrible services”

Helpful Report

Posted 4 years ago

“Poor service, I received a text message that my order would be delivered on Friday last week today is Wednesday I still haven't got an update I had to call them and rebook?? Not Happy”

Helpful Report

Posted 4 years ago

“fake at it's very best not recommended”

Helpful Report

Posted 4 years ago

“For 2 day running i have waited for a delivery that says they are close by, then it doesn't turn up, no card no explanation & you can't speak to anyone. What sort of courier service would do this & why do companies use them. The reviews on here are all bad so they have a problems that they don't seem to correct or care about the custermors.”

Helpful Report

Posted 4 years ago

“I was expecting my delivery today. I have been all day at home. At 18:20 I have received a message:’we were not able to deliver, a calling card has been left..’ No calling card was left, no driver come to our door. Extremely unprofessional. Do not use this company”

Helpful Report

Posted 4 years ago

“Suppose to be here between 9 to 5 today. Nowhere to be seen. I have wasted a day waiting and would ask super drug not to use this carrier again”

Helpful Report

Posted 4 years ago

“I ordered a sofa through Claytons Carpets and the courier DX ..where due to deliver it today. I even got a text last night, to say the delivery slot was between 10 and 12 today. At 12 I started to track the driver. It said at 12.27 they were in Hertford (this is 40mins away). At 12.32 it said they had attempted delivery!!!!!! A total lie and one which can be proven with my screen shots. I contacted C.C and DX . The lady (Gillian) at DX , put the phone down on me!! I continued to phone and so did CC. Eventually DX said it WAS NEVER ON THE VAN!! ... I still do not know where my furniture is or when it will be delivered. DO NOT USE THIS COURIER COMPANY and make sure you check when ordering something, that it ISNT DX the delivery.. i LOOK TO TAKE THIS FURTHER. They should be shut down.”

Helpful Report

Posted 4 years ago

“This is probably one of the worst delivery services around! they have failed to deliver a parcel for Specsavers 3 times! There is no customer service and the only way to get in touch is via an automated phone system that the only option that is made available is to re-arrange delivery, which of course never happens! Vicious circle!”

Helpful Report

Posted 4 years ago

“Dx lied to amazon and said that I rescheduled the delivery!! Rubbish company😕”

Helpful Report

Posted 4 years ago

“unreliable! constantly pushing off delivery times!!! you can be waiting all day at home because they said they will deliver today 7.00am then in the end of the day when you call them they will give you the funniest reasons in the world (i think they have a ready sheet or book with reasons, such good ones). you can end up waiting at home for your delivery a whole week or more. today (afternooon) they gave me a reason they said "the lorry was to big to turn the corners, sounds very childish, have never heard such a reason where i live, roads are very wide in my area. other times they answerd me after waiting a whole day at home that " the driver has run out hours", (if they make up reasons i think they should make up better reasons) after a few days of waiting they let me know that the item broke, they said they will bring a new one not sure who paid for it seller or carrier, and then the same thing happened, they gave us a slot between 7 and 11 am and we ended up waiting at home all day!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“I bought an item and it was booked with this company for delivery on a weekday to my office. I waited until 6pm and nothing arrived so rebooked. It's due today between 6pm and 7pm - two hours after my work closes its doors. their only response is well you will need to rebook it - what, for 7pm again?????? I have no option but to wait at work for 2 hours until they decide to arrive.”

Helpful Report

Posted 4 years ago

“simply rubbish avoid at all costs”

Helpful Report

Posted 4 years ago

“Absolutely appalling service, cancelled my delivery everyday for the last six weeks, no one to talk to at the help desk, groupon and their supplies are showing no interest to help. STAY AWAY FROM these companies, to date still no delivery appalling”

Helpful Report

Posted 4 years ago

“One word : Rubbish. My advice do not buy a product from a company that uses this courier. Failed to deliver and their systems are unable to explain what went wrong. Had to get in touch with the supplier to invoke my rights under the Consumer Rights Act 2015 and claim a refund.”

Helpful Report

Posted 4 years ago

“do not use not recommended”

Helpful Report

Posted 4 years ago

“do not use not recommended”

Helpful Report

Posted 4 years ago

“Disappointed 4 times in the row they failed to collect my parcel... terrible customer service.....”

Helpful Report

Posted 4 years ago

“paid £60 delivery charge could not deliver my parcel on the day and date stated,was told lies that it was delivered to another 1 off there depots,but got text from them telling me the driver could not complete his round,and on the text they told me they would deliver it on saturday31st october,AND GUESS WHAT THEY DONT DO DELIVRIES ON A SATURDAY very poor service”

Helpful Report

Posted 4 years ago

“Item was sent DX48 service, was meant to be delivered 2 days ago. It's for my son's birthday, so especially important he receives it. Tracking says insufficient address yet the address is bang on perfect and all other parcels sent by other couriers have made it there with zero issues. Tracking says contact client needed. My sons mobile is on the order and no one has rang him or contacted me as the sender. It's all complete rubbish and lies.”

Helpful Report

Posted 4 years ago

“Absolutely rude no customer service as I was talking to a person they decided to cut the phone all I've got to say rude and rubbish avoid at all cost.”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 2,119 reviews