DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,119 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a company...once again dx has lost a reputable company my custom. Cancelled my delivery with no explanation after waiting in once again. When you eventually get through to them please be warned they'll hang up when you dare to ask them a question. They don't answer their emails neither. A very SUBSTANDARD company that I'll be avoiding at all costs. Still waiting for parcel”

Helpful Report

Posted 4 years ago

“The door on my building is not working. I was trying to resolve the problem, but the delivery driver proceeded to shout and swear at me 5 seconds into the conversation. Completely unnecessary and impatient as I was on my way to help him.”

Helpful Report

Posted 4 years ago

“Should have been delivered yesterday on the tracking told insufficient address which was not true. Out again today so we will have to wait and see so far it has gone all around my village.”

Helpful Report

Posted 4 years ago

“this firm is to be avoided at all costs”

Helpful Report

Posted 4 years ago

“I received at 0943 on day of delivery so called thatcham and requested that they deliver to my neighbors as I was not in or deliver on Thu. Got home and Parcel costing considerable amount was dumped on door step, luckily it had not rained. Very slack I realise we are in COVID, DX Motto is delivered exactly would not use this company myself. Delivery Number L8198899. Would prefer delivery by a company that cares about customer & Service”

Helpful Report

Posted 4 years ago

“Delivery date given by text, on that date another text to say delayed. New date given for following week, today, no delivery, no notification. When I phoned I was told as it was a heavy item it had not been loaded for the second time as they had lots of other deliveries. Have to wait for Saturday now. We are in lockdown so couldn’t go 20 miles outside our authority To collect. Fee for delivery just under £100 very bad service”

Helpful Report

Posted 4 years ago

“Package was dumped in main tenement entrance (I do not live on the ground floor) and I only realised later in the evening when I checked my email account. Package was falling apart and I then had to carry out to my flat myself. I will not be keen to use this firm again and unfortunately this means I will likely not use the company I was buying from again either unless they change their courier.”

Helpful Report

Posted 4 years ago

“What a dire company. They text me at 7pm to tell me I will be getting a parcel delivered at any time tomorrow and will I be available. You are supposed to be delivering a service for which you get paid. Why should we jump through hoops to maximise your profit?”

Helpful Report

Posted 4 years ago

“Bloody useless will be reporting for theft as still no delivery and its over a week since they recieved my package and when try to contact they cut you off”

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Posted 4 years ago

“rubbish firm avoid”

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Posted 4 years ago

“one star and thats because i can't give lower hung around most of Friday then saw that they had a problem next message Saturday out for delivery hung around waiting all day will check the next time i buy something that you are not the delivery firm absolute rubbish”

Helpful Report

Posted 4 years ago

“I'm still waiting around and past my delivery slot and looks like my tracking is getting further away I could have gone out this morning but here I am still waiting what a rubbish communication service”

Helpful Report

Posted 4 years ago

“simply fake please beware”

Helpful Report

Posted 4 years ago

“Paid for next day delivery, it's been one week still waiting for my item. Call them 4 times they said someone will call you, still waiting, very bad service not happy.”

Helpful Report

Posted 4 years ago

“Paid for next working day delivery, items were meant to arrive yesterday (13th) but nothing showed up. Got an email at 10pm saying that they couldn't deliver because they couldn't access my address...my front door opens onto a main road so very sad excuse.”

Helpful Report

Posted 4 years ago

“My delivery was due today on the 13 of October didn't get notified when it would even turn up today it wasn't until after they decided to send me a email saying they couldn't deliver as they couldnt enter my flat building even though there is to entrances that are unlocked when I tried to call up I couldn't explain or get a explanation about my delivery only had the option of doing another date”

Helpful Report

Posted 4 years ago

“Had text message with date and time for delivery but ha ho no delivery stopped in all day still waiting they delivering for John pye what a joke paid for carpet on 29th September now 13th October still waiting Joann”

Helpful Report

Posted 4 years ago

“Dreadful service. Must be the worst delivery company in the UK. I ordered goods from B&Q and DX had the job of delivering. They said it would be delivered one day and then nothing again from them. I tried to call and was put around three different people. Not even one star!”

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Posted 4 years ago

“Terrible company please don't use”

Helpful Report

Posted 4 years ago

“Reluctant to award any stars apart from star-idiots. This has to be the worst "non-delivery" company in the UK. Lie about attempted deliver. Cannot read simple instructions. Damage your goods in transit. Next day = next week ( if you are lucky)”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 2,119 reviews