DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,064 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They called to arrange a time and date had my number then just never turned up said they were to busy wankers”

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Posted 4 years ago

“Appalling service Driver obviously too lazy to actually get out of vehicle to deliver small package to my door and told system he couldn't access our property when we were watching and waiting for our package all day Why do companies use this unreliable company”

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Posted 4 years ago

“Absolute tossers”

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Posted 4 years ago

“Don't trust these people too deliver... They made me wait in for two days... Day one apparently they couldn't find my address... They promised next day delivery... Guess what... They didn't bother to turn up even when they had my phone number... Absolute joker's... Go anywhere else except these”

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Posted 4 years ago

“No item delivered. Had an email stating that I would receive the item today between 8 am and 6 pm. Now saying wrong address, the address is correct.!! Lazy drivers.”

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Posted 4 years ago

“Failed overnight delivery. No call or message to explain why. It’s now cost me time and money on a job”

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Posted 4 years ago

“Proven liars. Had a large item delivered by DX with no problems, yet another item that was sent on their laughably entitled 'express service' did not turn up. After contacting the suppliers of goods I had ordered I was told they couldn't deliver as there was no access to property, which of course is nonsense as they delivered to exact same address earlier in day. Still waiting for delivery 4 days later and the sender canvas art direct, are equally as useless and difficult to contact.”

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Posted 4 years ago

“Useless would not recommend first attempt said no access second attempt now says wrong address i live on a farm there are ten different businesses working from the farm having no problems with deliveries DX must drive past and if you are not stood outside waving a flag they just keep going please pass my parcel on to a decent courier that can do the job”

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Posted 4 years ago

“Really in this day and age you get a delivery estimated from 8 am to 6pm! Waited in all day however did have to take dog out and of course he came in that half hour. Could have left with several people who were in on the road but didn’t. Every other delivery service gives you a 2 hour slot or a tracking no to see where the driver is and how long before he gets to you. Useless . Who sits in for 10 hours waiting for a parcel in the year 2020!!”

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Posted 4 years ago

“If you are a company do not use them, not good for your company reputation Do not trust this company. Item should have been delivered on the 2-9-20 received a txt stating they could not manage on the 2nd and would deliver on the 3-9-20. have not seen or heard from DX since. Tried to make contact on there website. What a complete waste of time that was as it kept coming up that there was no one available to help. So they don't deliver on time and you can't get any adice from them. USE DHL OR SOME OTHER COMPANY, ACTUALLY YOU SHOULD USE THE POST OFFICE”

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Posted 4 years ago

“You aren't offered the privilege to provide instructions to where your parcel should be left. The deliverer didn't leave my parcel in a safe place or with either of my neighbours as described within all their sent emails. I would have preferred if H.Samuel sent my items with the Royal Mail again instead of this company, as the idea of posting it through letterbox was apparently out of the question.”

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Posted 4 years ago

“Driver arrived, entered my property, left gate wide open, let my dog out. He ran off... took me 2 hrs to find him ... ( dog is 16 and deaf) he had a seizure due to exertion ... got him home to find delivery of 28 packs of heavy duty flooring dumped on pallet behind my car. No sign of driver ... no del note. I was due to work that day, couldn’t get car out of drive. Took me over 2 hrs to unpack flooring on drive and stagger 28 heavy packs into my house. Lost a days pay and had a very sick dog. (He is ok now) NOT impressed and very angry with attitude and lack of customer care.”

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Posted 4 years ago

“Parcel arrived and someone with very light fingers had removed product and left me a empty box. Courier not interested in mandatory signature message on package and just handed to my partner and ran off. I received a message to say I had signed for it but how?? I wasn’t even home. Supplier have full cctv evidence package was correct when courier collected. Currently under investigation but Birthday has passed and day ruined and I will never get back. Awaiting host of excuses from them that there drivers would never do this. 3 friends have been done by these in last month also...... Further review may follow pending outcome of investigation.”

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Posted 4 years ago

“They gave my parcel to the wrong house and have had no contact with them to say where my parcel is. I still after 7 days, do not have my parcel. I ordered it on the 19/8/20 and it was shipped 21/8/20 and apparently with delivered and signed for on the 27/8/20. I still have not got my parcel and no contact from them either.”

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Posted 4 years ago

“Parcel ment to have been delivered by 6pm. Driver got to within in less then half a mile of delivery address but couldn't get through, turned around and sped off. How do I know this .... I was stood by the tree cutting it up !! Why he didnt ring me I dont know. Had to wait another 24 hours for parcel and alot of chasing up. Wouldn't out of choice use this company again due to the incompetence of the driver and call centre staff. Also theres no real time tracking just a time it will supposedly be delivered by. If you don't want stress use another courier.”

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Posted 4 years ago

“Tree in their possession on 24/08/20 still not delivered on the 29th. Birthday missed. Paid for 2-day delivery. How come every other delivery service can still manage the next day delivery”

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Posted 4 years ago

“I needed to receive some important documents with DX. They emailed me that the courier missed me, although my intercom was on, my phone was next to me and no calling card. Ok, i rescheduled for another day. Waiting from 8 am for someone to come and nothing, another email that they missed me. I called customer service and i enphasized that i need NEXT DAY my documents, that i am flying. No problem, of course. Aha! Next day the same! So the third time they emailed that they missed me. I called again customer service and i said that i don t think the guy really came to my house and the gentleman i talked to said that he doesn t think either! So, what else can you say?! Really making fun of people your couriers, no common sense whatsoever. I prepaid for my delivery to get my documents late, to be stressed and angry and to travel to your depot to collect them, otherwise I wouldn t be able to fly. Really dissapointed and I will also talk to someone from Documents Legalisation, because it s not possible to be treated his way!”

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Posted 4 years ago

“AWFUL: have been sent numerous deliveries via this company. Dont think one has ever been right. Had the full rages of problems. Delivery day not met. Delivery marked as delivered but not, then spent hours on the phone to customer service to be told nothing at all. Saw a delivery driver throw a parcel marked fragile at my front door, that package was ruined and had to be refunded. Arranged a collection for the driver to turn up a day early and complain I didnt have it ready. Social distancing non existent. The worst delivery service I have ever encountered.”

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Posted 4 years ago

“Gave 1 star as there was nothing less. Absolute shambles. Firstly couldn't find address so driver left and parcels had to be rescheduled for next day. Next day came, received a phone call that they couldn't get past vehicles parked in the lane, yet they somehow managed to turn their vehicle around, wife had to drive to where they were parked to pick up packages.”

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Posted 4 years ago

“Totally useless. A parcel that was due to be collected a week ago but wasn't was booked in for today, but not collected again. Aparently there is a new driver on our route. I asked to complain and was told I cant, they could only let the operations manager know. Do not use them”

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Posted 4 years ago

DX is rated 1.2 based on 2,064 reviews