DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,059 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FOR YOUR OWN SANITY DO NOT USE THIS SCAMMING COMPANY. Waited in everyday all day for a week and nobody came to collect a parcel, each day I complain and some liar comes on the phone saying is will be collected the next day, but guess what? they don't.”

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Posted 7 months ago

“Avoid at all costs! If you think Evri is bad, try DX Delivery!! I’ve been receiving emails that my order is out for delivery for 4 days in a row now, with a 2 hour time slot given. I’ve been tracking the driver and today he was literally 5 minutes away from my house and nobody came to deliver. Same thing has happened the other day. And once your time a lot is gone, you cannot track the driver anymore so you have no idea whether your parcel is coming or not. Tried the live chat twice today, was told I’ll get a call with an update - didn’t get anything! I then rang them - the man apologised saying that the driver is new and isn’t familiar with the area. Seeing all these negative reviews, I find it really hard to believe that this is the case. It’s more like general incompetence! I have no idea why companies use their so called ‘services’!”

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Posted 7 months ago

“would give this 0 stars if I could. Parcel was due to be collected today but no one came. Waited all day for this guy to come but he didnt even come anywhere near my door. Still had the audacity to send an email to me saying I missed it? Appalling and disgusting how a company can continue to do this to customers. To businesses - if you use this courier, you are asking for your customer satisfaction to disappear. To any individuals looking to use this: you are better of delivering it by pigeon. I have more trust in a bird than this "company"/”

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Posted 7 months ago

“Should be a no-star option! Failed delivery on Tuesday, no card. Then text and told to rebook. No option to request deliver to safe place or neighbour. Rebooked to different (work) address for delivery today. Just received text to say they will be unable to deliver today. No phone number, no customer service, no care that when someone places an order by courier it might be because it's urgent. This is not my first rubbish experience with DX. Fancy website, s**t service. I can't complete the rest of this Review as none of the options are valid: no delivery, no driver, no idea if it sits in a van damaged, still waiting, no way to communicate with DX so no reply, no option to rate them as 0 (very poor), no photo as no parcel. Recommendation to any retailers out there - DO NOT USE DX.”

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Posted 7 months ago

“Waited in all day. No parcel delivered. No updates. What a sham. Will it arrive tomorrow. Your guess is as good as mine!”

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Posted 7 months ago

“Everything. From start to finish. Actually there is no finish as I haven’t received my parcel and it’s over a week that they promised delivery. Quite shocked that they are still operational.”

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Posted 7 months ago

“If I could give no stars...... what a joke. Two days of work for waiting in. My son is so mad. These should not be in business anymore”

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Posted 7 months ago

“Terrible service”

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Posted 7 months ago

“Incompetent. Received an email telling me that my parcel would be delivered between 8am and 6pm a 10 hour window. As if that isn’t bad enough I waited in all day and the parcel didn’t arrive. Tracking just says it’s on the van. How is this company still operating!!!”

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Posted 7 months ago

“HOW IS THIS MICKY MOUSE COMPANY STILL IN BUSINESS. TWO DAYS IN A ROW THEY HAVE SENT ME AN EMAIL SAYING MY PARCEL HAS BEEN COLLECTED FROM ME. EEEEEEEERRRRRRRRR NO I AM LOOKING AT IT IN MT LIVING ROOM. MORONS.”

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Posted 7 months ago

“Asked for parcel to be left with my neighbour but it was left behind a plant pot in full view from the road.”

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Posted 7 months ago

“I got a message to say my parcel was going to be delivered between 9.01am and 11.01am so I rushed home a 30 mile trip as I did not want miss my delivery. I got home at 8.55am thought great back in time. About 10.30 still no delivery but not worried as still within the window I decided to check their website in case something had changed. I was shocked at the update which said 8.49am tried to deliver delivery note left. Why do they give you a window then supposedly arrive 12 minutes early. I checked behind the front door no delivery note. They obviously not been to my house and just updated the tracking with lies. If I was going to post something I certainly would not use this cowboy outfit”

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Posted 7 months ago

“Beyond poor. They don't know what a garage looks like, or could it be they just ignore delivery instructions. I'm surprised they actually deliver to the correct address given the levels of competence. They make DPD look good, yes that bad!”

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Posted 7 months ago

“Worst delivery company. If I know a company is using this company. They we will not be getting my custom. Booked a day off work to be in never turned up. Received a message saying sorry we missed you”

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Posted 7 months ago

“No effort from the delivery crew to contact me I will just received a message unable to deliver 2x. It's sad how they are working like this.”

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Posted 7 months ago

“DX left a card, saying there was no answer at the door. I was there the whole time and heard nothing. Without contacting me they attempted to deliver the next day, even though a signature was required, why????? I was not there. Ive tried on all the numbers available - only to be answered on every occasion by a robot. I emailed 3 days ago to complain, and try to rearrange a delivery , but no answer. We are now 11/11 at nearly 11.00 am. Apologies if this is a tasteless remark but I am expecting more silence from DX. If I could leave a zero I would!!”

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Posted 7 months ago

“Even one star is too Much for this company”

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Posted 7 months ago

“Waited in twice for drivers that apparently kept going to the wrong address, despite mine being easy to find and being given detailed instructions after the first time. Terrible.”

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Posted 7 months ago

“What a joke of a delivery company after 4 cancelled deliveries and the 5th 6 hours late my bed arrived dirty and damaged! Avoid like the plague! Customer service is laughable! AVOID AVOID AVOID”

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Posted 7 months ago

“How is it possible that twice now you've claimed to have missed me? I've sent my phone number and details twice, yet neither the first nor the second attempt resulted in a call. Is there a special skill involved in not delivering a parcel, or is this just a way to take money from customers without providing service? I genuinely dislike seeing a parcel assigned to your company, as it never gets delivered—it’s always sent back to the sender and then re-shipped with a different courier. Why can’t I simply pick up the parcel from a depot if you’re unable to deliver it? (You seem to be the only courier that doesn't allow this.)”

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Posted 7 months ago

DX is rated 1.2 based on 2,059 reviews