DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,110 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst delivery company in the world.. incompetent in the office and also there driver.. never turned up..no calling card...was promised ETA and never called back.. what a waste of time..”

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Posted 9 months ago

“The most inept, incompetent company I have ever encountered. I will boycott any company who uses these as there delivery courier. Beyond awful.”

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Posted 9 months ago

“A second day wasted waiting in for a delivery that hasn't arrived. No option to chose a time slot either. I wasn't notified on either day until after midday that it wasn't arriving, so not happy! I wouldn't recommend at all ...this is no way to treat a customer.”

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Posted 9 months ago

“Had to wait until Monday and they came and didn't knock on the door, can't take another day off work and nothing they can do except leave my parcel in the next town for me to collect or I take another day off work. Said they needed a signature so couldn't leave it but when rebooking delivery it says no signature required”

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Posted 9 months ago

“Received an email from DX stating my parcel had been delivered. No one has pressed the doorbell camera. No one has been on any cameras. The driver had been anywhere near the address as per tracker. they were looking for an early Friday finish. shocking customer service”

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Posted 9 months ago

“Absolutely Dreadful company both my deliveries today were delivered to completely different addresses nothing like what was on the label, obviously lazy can't be bothered drivers I will never use . A Harris”

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Posted 9 months ago

“Said I wasn't in card was left but no card booked a redelivery on my day off said consignee not available card left I was in all day no card the chat said delivery driver not answering his phone rebooked delivery could only get the Monday let's see if it turns up again package was needed for work on the sun”

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Posted 9 months ago

“No delivery made today took day off work then tell me I missed courier one big joke”

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Posted 10 months ago

“FOR YOUR OWN SANITY DO NOT USE THIS SCAMMING COMPANY. Waited in everyday all day for a week and nobody came to collect a parcel, each day I complain and some liar comes on the phone saying is will be collected the next day, but guess what? they don't.”

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Posted 10 months ago

“Avoid at all costs! If you think Evri is bad, try DX Delivery!! I’ve been receiving emails that my order is out for delivery for 4 days in a row now, with a 2 hour time slot given. I’ve been tracking the driver and today he was literally 5 minutes away from my house and nobody came to deliver. Same thing has happened the other day. And once your time a lot is gone, you cannot track the driver anymore so you have no idea whether your parcel is coming or not. Tried the live chat twice today, was told I’ll get a call with an update - didn’t get anything! I then rang them - the man apologised saying that the driver is new and isn’t familiar with the area. Seeing all these negative reviews, I find it really hard to believe that this is the case. It’s more like general incompetence! I have no idea why companies use their so called ‘services’!”

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Posted 10 months ago

“would give this 0 stars if I could. Parcel was due to be collected today but no one came. Waited all day for this guy to come but he didnt even come anywhere near my door. Still had the audacity to send an email to me saying I missed it? Appalling and disgusting how a company can continue to do this to customers. To businesses - if you use this courier, you are asking for your customer satisfaction to disappear. To any individuals looking to use this: you are better of delivering it by pigeon. I have more trust in a bird than this "company"/”

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Posted 10 months ago

“Should be a no-star option! Failed delivery on Tuesday, no card. Then text and told to rebook. No option to request deliver to safe place or neighbour. Rebooked to different (work) address for delivery today. Just received text to say they will be unable to deliver today. No phone number, no customer service, no care that when someone places an order by courier it might be because it's urgent. This is not my first rubbish experience with DX. Fancy website, s**t service. I can't complete the rest of this Review as none of the options are valid: no delivery, no driver, no idea if it sits in a van damaged, still waiting, no way to communicate with DX so no reply, no option to rate them as 0 (very poor), no photo as no parcel. Recommendation to any retailers out there - DO NOT USE DX.”

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Posted 10 months ago

“Waited in all day. No parcel delivered. No updates. What a sham. Will it arrive tomorrow. Your guess is as good as mine!”

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Posted 10 months ago

“Everything. From start to finish. Actually there is no finish as I haven’t received my parcel and it’s over a week that they promised delivery. Quite shocked that they are still operational.”

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Posted 10 months ago

“If I could give no stars...... what a joke. Two days of work for waiting in. My son is so mad. These should not be in business anymore”

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Posted 10 months ago

“Terrible service”

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Posted 10 months ago

“Incompetent. Received an email telling me that my parcel would be delivered between 8am and 6pm a 10 hour window. As if that isn’t bad enough I waited in all day and the parcel didn’t arrive. Tracking just says it’s on the van. How is this company still operating!!!”

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Posted 10 months ago

“HOW IS THIS MICKY MOUSE COMPANY STILL IN BUSINESS. TWO DAYS IN A ROW THEY HAVE SENT ME AN EMAIL SAYING MY PARCEL HAS BEEN COLLECTED FROM ME. EEEEEEEERRRRRRRRR NO I AM LOOKING AT IT IN MT LIVING ROOM. MORONS.”

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Posted 10 months ago

“Asked for parcel to be left with my neighbour but it was left behind a plant pot in full view from the road.”

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Posted 10 months ago

“I got a message to say my parcel was going to be delivered between 9.01am and 11.01am so I rushed home a 30 mile trip as I did not want miss my delivery. I got home at 8.55am thought great back in time. About 10.30 still no delivery but not worried as still within the window I decided to check their website in case something had changed. I was shocked at the update which said 8.49am tried to deliver delivery note left. Why do they give you a window then supposedly arrive 12 minutes early. I checked behind the front door no delivery note. They obviously not been to my house and just updated the tracking with lies. If I was going to post something I certainly would not use this cowboy outfit”

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Posted 10 months ago

DX is rated 1.2 based on 2,110 reviews