DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,110 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beyond poor. They don't know what a garage looks like, or could it be they just ignore delivery instructions. I'm surprised they actually deliver to the correct address given the levels of competence. They make DPD look good, yes that bad!”

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Posted 10 months ago

“Worst delivery company. If I know a company is using this company. They we will not be getting my custom. Booked a day off work to be in never turned up. Received a message saying sorry we missed you”

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Posted 10 months ago

“No effort from the delivery crew to contact me I will just received a message unable to deliver 2x. It's sad how they are working like this.”

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Posted 10 months ago

“DX left a card, saying there was no answer at the door. I was there the whole time and heard nothing. Without contacting me they attempted to deliver the next day, even though a signature was required, why????? I was not there. Ive tried on all the numbers available - only to be answered on every occasion by a robot. I emailed 3 days ago to complain, and try to rearrange a delivery , but no answer. We are now 11/11 at nearly 11.00 am. Apologies if this is a tasteless remark but I am expecting more silence from DX. If I could leave a zero I would!!”

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Posted 10 months ago

“Even one star is too Much for this company”

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Posted 10 months ago

“Waited in twice for drivers that apparently kept going to the wrong address, despite mine being easy to find and being given detailed instructions after the first time. Terrible.”

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Posted 10 months ago

“What a joke of a delivery company after 4 cancelled deliveries and the 5th 6 hours late my bed arrived dirty and damaged! Avoid like the plague! Customer service is laughable! AVOID AVOID AVOID”

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Posted 10 months ago

“How is it possible that twice now you've claimed to have missed me? I've sent my phone number and details twice, yet neither the first nor the second attempt resulted in a call. Is there a special skill involved in not delivering a parcel, or is this just a way to take money from customers without providing service? I genuinely dislike seeing a parcel assigned to your company, as it never gets delivered—it’s always sent back to the sender and then re-shipped with a different courier. Why can’t I simply pick up the parcel from a depot if you’re unable to deliver it? (You seem to be the only courier that doesn't allow this.)”

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Posted 10 months ago

“Terrible, they don't even try to deliver, then just say unable to deliver to get an early finish or something, customer service no help at all. any company thinking of using them, think again.”

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Posted 10 months ago

“Do not use i am still waiting for my parcel after 3 days every day i have been given a delivery slot and it hasn't turned up,ended up ringing company that was sending my bookcase via them they were told by DX Express that after a certain time they go from deliveries to collections so the time i was always given seemed to be after their cut off point for deliveries They assured the people supplying my bookcase that i would get it the next day(today).said parcel was out for delivery i rang them up to discover it hadn't even been put on their van so i am now waiting to see what happens next.Waiting for phone call but i won't hold my breath.I will not doubt be phoning the bookcase manufacturer again”

Helpful Report

Posted 10 months ago

“Have had several up dates on day and time of delivery and now onto 3rd day and still no package. Waited over 2 hrs after their txt delivery time still no delivery. Cannot even speak to a person to sort out. I could even collect from depot quicker as not far away. Crazy service.”

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Posted 10 months ago

“Delivery did not arrive on agreed day then arrived damaged and dirty with the product damaged. Very poor service.”

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Posted 10 months ago

“Disgraceful delivery service, I’d give 0* if possible, we’ve been told 3 different dates up til now. One date they came without the item to deliver?! The next two dates no one showed up at all with no response as to why. Customer service phone line couldn’t care less, and the complaints email address is a waste of time no one even bothered responding to ours. I’ll now avoid buying from anywhere using DX.”

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Posted 10 months ago

“Not great. 2 things listed as due to be delivered Friday 1st November. I assume on same vehicle. Only delivered 1 item. Another message today (4th nov) saying will be delivered between 8am - 6pm. No further updates so went to site where it claims road closed / no access. Funnily enough at the time people had managed to get to and from the house perfectly fine. Not impressed at all”

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Posted 10 months ago

“Waited in all day for delivery. Goat an email saying they attempted delivery which was a total lie. I was in all day working by the front door....obviously no calling card left like they stated. No human contact to complain too, just automated voices.”

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Posted 10 months ago

“Tracking details shows item has been delivered but It still not been delivered to us. We been waiting since morning to receive this important ID document parcel careless this DX courier. And their customer service asking me to knock my neighbours doors to check my parcel, It’s really shameful DX”

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Posted 10 months ago

“Absolutely shocking waited in yesterday for my delivery to be told it was unable to come "sorry the missed me" I have cctv proof that nobody even stepped foot near my property let alone attempted to come with my parcel not even parked up outside between them times. So today I waited again for another no show now waiting for a call off a so called manager that I think I know definitely won't happen as the company is awful.”

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Posted 10 months ago

“I do not make a habit of leaving reviews - good or bad, but for the sake of my fellow consumers, I am compelled to make an exception here. Hmmm. What can I say about these guys, that has not already been said about Afghanistan? Torturous is a word I do not often use, but it seems fitting, when I search for words to describe my experience of having been subjected to the "service" received. False claims of attempted deliveries (gated community with CCTV covering the approach), extremely rude "service" when chasing the delivery. Loss of income when having to cancel meetings so I could work from home on 4 occasions when the phantom "deliveries" were being "attempted". The business who used these for the delivery only agreed to try another courier service after I gave them the alternative of cancelling my order. They deserve a piece of my mind as well, but perhaps that is another review in itself, now that I got into this. In summary - steer clear.”

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Posted 10 months ago

“I arranged for dx to collect a return from me second day now they have failed to collect from me but sending me confirmation it’s been collected when it’s clearly still in my property seriously recommend not using this company to others”

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Posted 10 months ago

“The driver 'Jordan' passed me as I was entering the property and refused to give me my parcel. Stating that he didn't want to drive back the 50m to my house to take a picture of the parcel in the doorway and that doing so would make his next delivery late. He told me that the next delivery was more important than mine and couldn't possibly be 2 minutes later (the time it would have taken to get out, give me my parcel, take a photo of it and leave) and I needed to reschedule mine as I'd missed him by about 30 seconds. He also made a comment about his next delivery being for a pharmacy, His exact words "These are peoples cancer drugs. They need them more than you need yours". As the son of a cancer survivor, this is frankly disgusting. Their phone line also seems to never actually be picked up. meaning there is no direct line to contact customer services other than through their online form. (I've currently been waiting for someone to speak to me on the phone for 25 minutes)”

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Posted 10 months ago

DX is rated 1.2 based on 2,110 reviews