DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,046 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Absolutely shocking company, never used them before and I never intend to in the future. Told I missed my parcel but we have motion detection cameras on the door and not once have they been triggered by a DX delivery driver. Apparently he had 100% been and put a 'We missed you slip' through the door. What a pack of lies. How does this company survive? Look at your reviews and act on them.”

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Posted 3 years ago

“Received a text message to say delivery would be made today between 19.00 and 21.00. While at home waiting for the delivery I received a msg to say they had tried to deliver before19.00 and had been unable too. Also they left a card. No card was left and no one came to my door. How does this company survive. Was also told I had re arranged to have delivery the next day. Another lie. Furious. Not worth one star.”

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Posted 3 years ago

“Dx collected my parcel from my house. Put collected at the time collected on the tracking. At some point lost my parcel, which i paid extra to cover me if this happened. They then changed the tracking to unable to collect. So not only lost my parcel or stole. They then lied so they would not have to refund me. Disgusting behaviour LIARS. A company of this size must have tracking on their vans. Especially if they just employee thieves.”

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Posted 3 years ago

“I've now waited five days and taken two days off work to collect a parcel with an extremely important document. Despite being given a time window, nothing shows up. The tracking page says 'Redelivery failed due to consignee not being available'. But I was waiting *at the door* and heard no knock or doorbell. Very frustrating!”

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Posted 3 years ago

“Would like to give 0 stars. Courier lied and updated the tracking system that the item had been delivered and signed for - which is not the case. I was at home all morning waiting for the delivery, and the item is still not delivered. Not only inefficient, but also now lying! Appalling company.”

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Posted 3 years ago

“Got email last night stating parcel due today tracking not updated all day 4pm and still showed waiting to go out for delivery so went on live chat got through after about 20 times to be to.d it’s still in transit it might reach depot by weekend you may get it Thursday check tomorrow very rude very unhelpful no notification to let me know fuming is not the word”

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Posted 3 years ago

“Never heard of DX Direct so when I got an email saying a parcel was coming with them I did a Google search. Wish I hadn't because the awful reviews made me expect the worst. But then, it's more common for people to complain than to say everything was fine, so more fool me. The company I bought from on Saturday (29/1/22) told me to expect my standard (free) delivery for Tuesday or Wednesday. Today is Monday and the parcel has just arrived at midday, within the 2 hour delivery window that I was notified of earlier this morning. Also as notified, it was delivered by their driver Robert, who could not have been nicer. Even though I took the parcel he had to complete quite a thorough form on his phone that included a description of my front door(!) - presumably this helps prevent drivers saying they attempted delivery when they didn't. I didn't have to contact DX so maybe I bypassed some of the things people have complained about, but fair's fair - my parcel actually arrived early, in perfect condition, and delivered by a friendly driver. Couldn't have asked for more.”

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Posted 3 years ago

“Please have a full day off work so we can't deliver to you on that day at OUR convenience and not yours. You will now need another day off work so we can inconvenience you just a little bit more. You make Royal mail look...hang on maybe not.”

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Posted 3 years ago

“Take a day off work for delivery. Guaranteed every time I get a text off these idiots saying there has been a problem and it will be delivered the next day. People really need to stop sending parcels with these muppets.”

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Posted 3 years ago

“I waited in all day Wednesday to find out the courier said he'd already been but I was there all day had to rebook a pickup for Thursday to find out they have broken down I don't know when they will be at my address, I could give less than and one star I would”

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Posted 3 years ago

“Still waiting on a delivery a week later. Everytime you give a time slot no ones arrives with a parcel. Then I get a message DX has left a calling card. Quite frankly that's a lye! No calling card, rubbish customer service, you can't even get through to! Will get a refund for item through Amazon as this is a joke”

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Posted 3 years ago

“I was notified delivery wood be between 7.30 and 10.30 today, .Goods arrived at 1.30. When i spoke to a customer services officer of the freight team i was told in a flippant manner it was only and eta . then what is the point of giving a delivery time. terrible service will avoid using this company again if possible. a very poor experience all round”

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Posted 3 years ago

“No stars, Ordered some ladders, first set got damaged, didn't bother to inform me, I had to chase them up, second set was sent out on a next day, 4 days ago, not bothered to reply to emails, even the ladder company cannot contact them, will not order from anyone who uses them”

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Posted 3 years ago

“I wish I could give 0/5!! You're lucky if they can even deliver your item!! Waiting for my passport to be delivered, but haven't seen it in almost a week and I'm due to travel next week!!”

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Posted 3 years ago

“Delivery order from Homebase Items finally arrived over two weeks after order DX failed to deliver ist time and date , no tracking given and no updates either , went on the on line chats which are useless and my replied was on route and delayed . Waited in all day lots of calls and chasing up but nothing. Then a text saying another date a week later with again a two hour timeframe, again although they delivered was two hours late and no updates , they also use another courier team basically van and a man on the cheap . Really terrible service and total lack of communication.”

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Posted 3 years ago

“Absolute joke of a company been waiting on a parcel for 3 weeks said it’s been attempted 3 times when I’ve been in and they haven’t done !! 😡”

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Posted 3 years ago

“Always ask a firm if they use dx.If they do I do not place an order.Everydody should do that”

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Posted 3 years ago

“Claimed first delivery date missed as sent to wrong depot. Now there is just no delivery, nothing.”

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Posted 3 years ago

“Delivery did not arrive, unable to speak to anyone - just an automated system. When I track the parcel it still says it is on the lorry”

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Posted 3 years ago

“Terrible, missed thre deliveries.”

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Posted 3 years ago

DX is rated 1.2 based on 2,046 reviews