DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,046 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

Gaz

Anonymous

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A bunch of crooks. I am surprised that H. Samuel trust their customers orders to this disreputable company”

Helpful Report

Posted 3 years ago

“Absolutly appaling service from DX Note: NOT DRIVERS FAULT ..,, was told my retuned item was due for pick up and to be fair it was picked up .. BUT Managment need to amend instructions to drivers that by no meens have they to ring customers .. WHY well thats because i was told they would ring and if i did not pick up phone they might not arrive to pick up parcel .. so i had house phone and mobile in my hand all day till they rang doorbell .. i said to driver you was suppose to ring me .. He said " I havn't time to ring customers,, then i asked for tracking or proof of pick up ; he said " i cant give you one " Ha what a outfit .. then he proceeded to tell me his work ethics ie: up at 5 travling from leeds with umpteen jobs to do and all for £200 a day and using his own van .. YES it made me feel Guilty .. just a tad, but i had paid £20 to be lectured on why he wasn't singing from same hyme sheet as his employers DX .. all i can say is Driver arrived to pick up parcel.. That in itself is worth brownie point these days .. but poor man looked like he run ragged and nearly lost it with me . so i had to calm him a bit . in end we saw eye to eye but i was fuming inside . and can only say DX you need to get a grip of your policies and look after your staff with Clear instructions , so us customers don't feel the brunt . Parcelforce next time ! OH and ringing them is a ball ache ..good luck with that .. end of ..”

Helpful Report

Posted 3 years ago

“Constantly getting texts saying items are out for delivery be delivered today and it NEVER turns up! Next day same message again and again, doesn't show! Trackings beyond useless! Due to be delivered, out for delivery, due to be delivered, out for delivery....... Dont reply to emails soo customers service seems about as useful as there tracking system...... And there delivery drivers. I'll add a tracking picture for 1 of my packages, its like a clown show.”

Helpful Report

Posted 3 years ago

“Tracking number/ calling card numbers never recognized. Think I'm going to start invoicing dx for the time to chase them up to try and get a package redelivered. Beyond useless. Unfortunately it won't let me give zero stars or I would give them a big fat zero”

Helpful Report

Posted 3 years ago

“Bunch of Liars our shop was open all day, nobody came and now tracking says calling card has been left, wait what ? nobody came and no calling card was left just lying.”

Helpful Report

Posted 3 years ago

“It should be zero stars. They should not be called a delivery company because they simply don't deliver anything. For the 5th day today they said they would deliver my parcel and they didn't show up!the worst company I've ever dealt with.”

Helpful Report

Posted 3 years ago

“Urgent package should have been delivered yesterday. I waited in all day. It was then put back till today. Now had a text to say no delivery today I’m fuming No one’s returned my call/email/query Not good enough Can’t speak to anyone Don’t even deserve one star”

Helpful Report

Posted 3 years ago

“Absolutely useless. Supposed to be having a delivery today after they failed to deliver on Friday. Now apparently tomorrow. You can try calling them but expect to be on hold indefinitely. Their live chat also doesn't work. Absolute belters of clueless halfwits. Now contacted the seller on ebay for a refund!!”

Helpful Report

Posted 3 years ago

“Aweful courier avoid like plague parcel left with neighbour no signature obtained , left to take action action them see other reviews !!!!!”

Helpful Report

Posted 3 years ago

“Waited twice and no show or calls, tracking and customer service is non existence. An apology for waste of two days is not enough”

Helpful Report

Posted 3 years ago

“If another company books me a delivery with DX I will be cancelling the order straight away. DX have cost me a fortune with time off work, they are the worst delivery company ever”

Helpful Report

Posted 3 years ago

“Worst delivery service ever! Had a text to say delivery would be between 15.58 and 17.58, didnt show. Tracking info was vague, just said out for delivery? Web chat never works and only means of communication is through Twitter!! Apparently rearranged delivery for the next day, no text received and no delivery. Day 3.... still waiting for my delivery so I'm not being under house arrest anymore and have cancelled my order with the company I ordered from. Awful”

Helpful Report

Posted 3 years ago

“Misleading Tracking Parcel expected Tuesday. Had a 2 hour window between 2-4. Did not turn up, checked tracking after this and it said standard all day, never arrived. Looked at tracking history where it states delivery had been attempted and calling card left. No delivery was attempted and no calling card was left, I was in all day. Apparently is out for delivery today (Wednesday). Poor service. UPDATE: Day 2 Wednesday: waiting for delivery, delivery slot 3:09-5:09. Now past 6pm and no parcel delivered! At 8pm updated tracking saying that they were unable to access address! This is a lie, Unbelievable. I live in a normal street, no restrictions. DAY 3 UPDATE: Delivery slot 16:27-18:27. Been checking the tracking on and off all day to see if the slot was still the same, been the same all day, courier has been in the area all day. At 15:55 checked the tracking and the courier is now 25 miles north of my address. 99% certain I will not be receiving my delivery today. Now time to lodge complaint with courier company and company I have purchased my item from. Terrible service. I have sent a screenshot to company of the tracking and map showing at 16:08 driver was back at the depot where it had started in the morning. No attempt of delivery today.”

Helpful Report

Posted 3 years ago

“They Lie. Waited all day. Then 8.30 PM magical status that they 'tried to deliver, card left'. Neither is true. Package contains Passport and Visa”

Helpful Report

Posted 3 years ago

“Most horrid delivery company I have ever come across”

Helpful Report

Posted 3 years ago

“Dreadful, no tracking information available and still no parcel after 5 days.”

Helpful Report

Posted 3 years ago

“Uncontactable by phone or email or anything.Webchat doesnt seem to work either.Driver didnt attempt to leave parcel with my neighbour when i wasnt in.Why oh why dont u give your customers a 1 hour time slot like DPD?Yor online contact form asks for "Company" as a required field....what does that mean?You cant be contacted if this isnt filled in,it doesnt go through!And still waiting on my parcel btw”

Helpful Report

Posted 3 years ago

“Useless Tracking information!”

Helpful Report

Posted 3 years ago

“Impossible to understand how this company works. The courier didn’t find the property, received an email to contact DX for more information, when I called the number from email - this number is no longer available. Tried to make an enquiry online, no answer…0 star is to much for DX”

Helpful Report

Posted 3 years ago

“Useless. 5 rescheduled deliveries. Then how can you go to Dartford to a residential address, leave a card, and go away, when the address for delivery is at a university in SW15??????????”

Helpful Report

Posted 3 years ago

DX is rated 1.2 based on 2,046 reviews