DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,046 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just read the other reviews! Wish I never placed an order with them. Too late will never see the parcel again.”

Helpful Report

Posted 2 years ago

“Awful company. Paid next day delivery for it to not show up and with a full correct address got texts saying they couldn't find my it and finally got a text for it being delivered but hasn't been or been delivered to wrong address. Joke of a company avoid them they should be shut down”

Helpful Report

Posted 2 years ago

“It said my items are out for delivery be delivered today and it NEVER turns up! Dispite a full correct postcode and house number the driver was unable to locate the address Have to contact DX to rearrange. Awful!!!”

Helpful Report

Posted 2 years ago

“Didn’t revive my item. The seller contacted xx who said it was signed for . I have asked them for proof of this as I didn’t receive or sign for the parcel . They are not interested . I believe I should be provided with proof of my signature (because I didn’t sign for it) but they’re just saying it was signed for . No proof . It was a large expensive item. Awful customer service . Spent three hours trying to get through on the phone . Live chat just didn’t respond . Awful company”

Helpful Report

Posted 2 years ago

“REALLY BAD! Given one hour's notice for delivery on a weekday. No card left. Garbled phone message left, with an indecipherable number. No one picks up the phone - i gave up being on hold after 30 mins. No answer on the chat for 3 days. After 3 days someone answered and was going to transfer me to another dept - an hour later, I gave up on that too.”

Helpful Report

Posted 2 years ago

“My ‘next day’ delivery did not arrive on the day they told me it would in spite of being sent a message with a two hour slot and being able to see the driver close by on their tracking site. Tracking site then stopped tracking and it has not arrived the next day either. Site is now telling me it will be next Monday - a full six days late and too late for what I needed the delivery for. Their chat person wrote that it would be next Monday then immediately closed the chat before I could respond. Very, very rude. Avoid this company.”

Helpful Report

Posted 2 years ago

“Rubbish courier that constantly puts any deliveries scheduled for me on a Friday out the following Monday! Delivered exactly? I really don’t think so.”

Helpful Report

Posted 2 years ago

“Dispite a full correct postcode and house number the driver was unable to Locate the address Contacting DX to rearrange delivery was beyond painful No live chat customer advisors available over a two hour period Phone numbers that have incorrect information or just cut off”

Helpful Report

Posted 3 years ago

“What a useless piece of shxx this company is 3x non delivery said they have left calling card but just a lie, do not use have to now go to the depot to collect myself Useless”

Helpful Report

Posted 3 years ago

“Four days in a row I’ve had a text and email telling me a scheduled two-hour delivery window. I’ve sat in day after day and no delivery has turned up. No one answers their phone so I’ve emailed. Been told they are short staffed, then told driver ran out of time to deliver to me, then told my parcel was not even out for delivery as no driver in my post code area. How is this company still in existence? Their lack of communication at every level is appalling.”

Helpful Report

Posted 3 years ago

“According to their tracking app my goods were delivered and "signed kerbside", strange as my house is not at roadside but up a path that serves several houses - wonder who signed. Tried their app to enquire but seemingly I need to be a company to submit. Really poor and in meantime I have paid for goos which I do not have. There should really be a zero dear rating”

Helpful Report

Posted 3 years ago

“I wish I could leave zero stars. Despite the correct delivery address being provided, the tracking stated the driver could not find the delivery address. The address is a marina that can be seen for miles around and an office clearly obvious. Their website states "Get in touch with us. We’re here to help you in any way we can." If only that was possible.. After completing all the details for a live chat, you get a message to say no advisers are currently available. The phone numbers only get you to automated servicesthat then hang up on you. All the other delivery companies manage to find the address on a daily basis. Such a frustrating service.”

Helpful Report

Posted 3 years ago

“The driver was extremely rude. He refused to deliver a double bed frame to my third-floor flat and left the flat-packed boxes at the communal entrance. I begged him to help me as I am not fit enough to carry all of them by myself, but he just shrugged his shoulder and left. The online customer service live chat was not working, they suddenly stopped replying to my messages - 'I am looking at your case right now' was the last response I received. I would never buy anything from sellers who use DX services.”

Helpful Report

Posted 3 years ago

“If I could leave zero stars I would!!! I am absolutely appalled by the lack of customer care I have received today. I was originally given a delivery slot for new sofa delivery of between 17:08 to 19:00. This slot was then rescheduled to 15:08 to 17:08 via text message. My husband who is self-employed then had to take half a day unpaid to be at home to remove our window as this is the only way we will get a sofa into the house. We were delivery No:20 After delivery No:19 which was two streets away from my house we received a call from DX at 17:53 informing us that the driver was stuck in traffic and had ran out of time. We are a small estate, there is no heavy traffic and the tracker was showing the van literally on my doorstep. I would question the following: A) If the driver had run out of time why was our original slot 17:08 to 19:00? B) Why if our sofas are on the lorry are we expected to wait until Thursday- Are the sofas just going to sit on the lorry until then? Surely we should be first in line for redelivery and not expected to re-join a queue? Our experience with Furniture & Choice has up until this point been fantastic. You are not only letting the people down that are waiting on goods that never arrive due to one feeble excuse or another, you are also tainting the name of businesses that entrust their deliveries to you. Words fail me.”

Helpful Report

Posted 3 years ago

“AWFUL!!! I paid for nominated delivery, I am still yet to receive the item. No communication, no apology from them. Apparently it got sent to LEEDS hub... I am west midlands (by Wales). I took the day off work for the nominated delivery. They are now expecting me to take another day off work for the delivery, which I cannot do.”

Helpful Report

Posted 3 years ago

“Delivered eXactly nothing. Retailer dispatched on time, DX have pretended to attempt delivery on 3 occasions and now can’t deliver at all (they’ve damaged the goods). Worst courier company in the UK by far. Check with retailer if they use DX before ordering”

Helpful Report

Posted 3 years ago

“Terrible. First two failed delivery attempts not their fault - i was not in. Third time however...sent it to a different address so i would get a better chance of receiving it. Tried to track but wouldnt let me. No emails, nothing. Phoned and the automated machine told me, after asking for postcode and tracking details, that it would be delivered between 9 am and 6pm. It is currently 6.06pm and the delivery has not arrived after my poor mother in law waiting at home all day for it. Called again only for the same thing to happen. Called a different number and they said they had closed. Stupid online text on the website doesnt work either. Terrible company. "Deliver Exactly" they do not deliver exactly at all. They do not deliver! Looks like my mother wont be getting her birthday present which is almost a week late. Tip for DX - customers prefer to talk to humans not computers.”

Helpful Report

Posted 3 years ago

“Parcel left on my doorstep, mere feet from a public footpath at the end of my short, unfenced garden. Nobody knocked. DX’s email re delivery stated: “We take additional steps to ensure that our customers' goods can only reach locations and address types which they have specifically earmarked as being appropriate for safe delivery” DX also stated: “If we can we'll leave your item in a safe place or with a neighbour.“ If they’d simply knocked at the door I’d have collected it from the driver. The first I knew of it was an email, however. DX didn’t fulfil any of the promises in their email. Sadly, this is what people expect from some couriers, and I don’t think that this will change while margins are cut to the bone. I’ll be contacting the sports company, whose item was delivered, to tell them I won’t be using them again while they use DX. I’d rather pay a few pence more for a responsible delivery service.”

Helpful Report

Posted 3 years ago

“Absolutely waste of time, had my parcel since 14th of April (two day postage), only send it out when I got in touch with them, 3 weeks waiting for 2 days delivery, avoid at all time!!!!!”

Helpful Report

Posted 3 years ago

“Your customer service is appalling. I paid for Saturday delivery and was given a 8am - 12pm window. When it still hadn’t arrived I used the customer service chat feature and was given a separate number to call. I called twice and was told my order was on the way. Three hours later I called again only to be told that the order was undeliverable, even though I was standing at the window of my easy to access street and did not receive any calls or see and vehicles. This service is a fraud and I would caution anyone against using it.”

Helpful Report

Posted 3 years ago

DX is rated 1.2 based on 2,046 reviews