DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,081 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,081 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

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115

Anonymous

Anonymous // 01/01/2019

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“I have an order of batteries Secret which was next day express delivery, the delivery interval is 11.06-13.06, but today at 10.42 I get a message that the delivery is impossible and to reschedule it for Monday, meanwhile I am at home and no one has turned up . I was expecting to travel on Sunday, but now I have to cancel my engagement due to incompetent and rude cowboy service”

Helpful Report

Posted 2 years ago

“If you could give no stars I would order something off eBay they have used this company 3 to 4 weeks so far and still nothing but apparently it was delivered at 12am funny how the day befor a investigation went under place then they updated the system to say delivered and now they won’t talk to me I have to go threw the buy who I can only presume are from china with communication barrier eBay won’t help either and now we are over £120 down thanks to this company”

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Posted 2 years ago

“My parcel was obviously mistreated and left with damaged box luckily my expensive product works”

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Posted 2 years ago

“No customer services contact despite calling, trying to use online robot which isn’t working. No one answers the phone to any depo or customer services number. Cannot track items. We used normal delivery which came this morning but still waiting a freight delivery which can’t be tracked.”

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Posted 2 years ago

“We booked several couriers with DX through interparcel.com. None of them got collected and we kept getting un tru responses from DX, sometimes saying the premises was no accessible etc. Sometimes they said Driver ran out of mileage. Not even single parcel from DX was collected. Not using them anymore”

Helpful Report

Posted 2 years ago

“Really poor service. On a more positive note I have found their CFO email. feel free to contact him and let him know how poor the service is. david.mulligan@dxdelivery.com Your Welcome. :)”

Helpful Report

Posted 2 years ago

“orderd a parcel for next day delivery on wednesday 14th dec was waiting thursday / friday still nothing and nothing showing on the tracking but had a message saying due for delivery but unable to complete delivery and will be by monday .called them and they said it will be deliverd saturday and will call me regardless to let me no.nothing saturday closed sunday and put on last delivery for monday after they had said they will call the driver and ask for urgent delivery.no answer for over 20mins hung up and called again answerd 2nd ring.useless and not helpfull atall.dont keep to what they say”

Helpful Report

Posted 2 years ago

“Still waiting for my delivery,only 10 days late and one excuse after another”

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Posted 2 years ago

“Two promised delivery slots and days, no show. Changed working hours to await the valuable item but didnt turn up. No message to explain why ?”

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Posted 2 years ago

“Today is a wet day. Your drivers are bloody useless. If it's wet put the mail in the FKN letter box, not left hanging out! So who's paying for my expensive magazine that was so wet it had to be thrown away. Your drivers are totally incompetent!!!”

Helpful Report

Posted 2 years ago

“Notified my order was out for delivery today (6/12/22) between 16.34 and 18.34. Van live tracking ceased before the above slot began. No further contact from DX and order has not been delivered (I have been at home all day). Tracking history shows my order was back at the Rotherham depot (for storage) at 17.22) over an hour before the delivery slot was due to end. Rotherham is a good 45 minute drive from my address. No further update received from DX.”

Helpful Report

Posted 2 years ago

“They've delivered the mattress to the WRONG address on the WRONG date and simply dumped it outside the door. This was a week ago and it is still unresolved, despite me calling Bensons for Beds (which uses DX for some strange reason I cannot fathom) multiple times. No way contact DX, no pickup arranged despite its urgency as I'm moving house at the end of week. Absolutely livid. Avoid at ALL COSTS.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY ! The worst delivery company ever ! I waited in all day today for my delivery which near arrive to be sent a text tonight it will be delivered on the 5th December which is now no good to me as the man is coming tomorrow to fit my blind. I have lost a days holiday today. Because the blind is still not here I have to now pay him £50.00 . I have waited over three days for this blind to be delivered and its still not here. I called their customer services other joke over an hour on the phone and you never get to talk to anyone.”

Helpful Report

Posted 2 years ago

“Informed of first delivery 25/11/2022. Didn’t arrive Unable to make contact for update Second date 30/11/2022 10.00-1.30 didn’t happen Contacted supplier informed delivery between 16/1800 hrs arrived 15.30 Terrible customer service”

Helpful Report

Posted 2 years ago

“DID NOT TURN UP ! Nobody answers the phone, nobody answers emails and nobody answers Live chat . AVOID THESE JOKERS.”

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Posted 2 years ago

“Approved Food uses this Company, obviously because they’re cheap! Every time I have had to wait in for three days as they send messages saying the item is being delivered at a certain time and nothing shows up! This time I’ve waited for over a week. How come the order is obviously on the van for days , but delivery driver too lazy to deliver! WORST COMPANY EVER!!!! They don’t deserve to be in business!!!!”

Helpful Report

Posted 2 years ago

“DO NOT USE ,MESSED AROUND AND LIED TO Joke of a company received email saying parcel WILL be delivered between 16.33 and 18.33 Weds parcel never got delivered and went back to depot got message day after (Thurs)parcel will be delivered between 16.12 and 18 .12 today tracking stopped at 15.13 rang depot they asked me what was in my parcel?? Like its any of their business they then said it would be delivered just after 5pm ..it wasn't and phones shut down at 17 40 even though they are meant to be there till 6pm . I have now cancelled my order with the supplier and received a refund I notified them of DX Delivery's incompetence and added that I will not be ordering anything at all from them until they change couriers.”

Helpful Report

Posted 2 years ago

“Delivery was meant to be Monday. They couldn't find the place. They could txt my mobile to let me know it was on the way but they couldn't ring it to find me. Listed a business to drop parcel off as neighbour. Every day I got a message saying it out for delivery and then nothing. 5 days went by and then it was sent back to the sender. Bloody joke. Big waste of time.”

Helpful Report

Posted 2 years ago

“Absolute shambles of a company!! They received my parcel from sender on Friday 18th November I paid for express next day delivery, but first delivery date given was Monday 21st. Driver stated he was unable to locate address and I never received notification I had to go on to tacking to find out this info. I had to book a further date. In total their substandard so-called service has cost so far has cost me circa £2400 in income and I'm STILL WAITING. Thanks DX I hope company collapses!!! AVIOD USING THEM AT ALL COST.”

Helpful Report

Posted 2 years ago

“I can only think business owners use this company because they are cheap to deliver their goods, if they knew the frustration this caused their customers they would soon realise it's a false economy. First attempted delivery says my address was incomplete (even though if you put my postcode into google maps, my house is there), second attempted delivery says I wasn't in. I have been in and waiting both times, wasting precious time and losing my own revenue.”

Helpful Report

Posted 2 years ago

DX is rated 1.2 based on 2,081 reviews