DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,046 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Approved Food uses this Company, obviously because they’re cheap! Every time I have had to wait in for three days as they send messages saying the item is being delivered at a certain time and nothing shows up! This time I’ve waited for over a week. How come the order is obviously on the van for days , but delivery driver too lazy to deliver! WORST COMPANY EVER!!!! They don’t deserve to be in business!!!!”

Helpful Report

Posted 2 years ago

“DO NOT USE ,MESSED AROUND AND LIED TO Joke of a company received email saying parcel WILL be delivered between 16.33 and 18.33 Weds parcel never got delivered and went back to depot got message day after (Thurs)parcel will be delivered between 16.12 and 18 .12 today tracking stopped at 15.13 rang depot they asked me what was in my parcel?? Like its any of their business they then said it would be delivered just after 5pm ..it wasn't and phones shut down at 17 40 even though they are meant to be there till 6pm . I have now cancelled my order with the supplier and received a refund I notified them of DX Delivery's incompetence and added that I will not be ordering anything at all from them until they change couriers.”

Helpful Report

Posted 2 years ago

“Delivery was meant to be Monday. They couldn't find the place. They could txt my mobile to let me know it was on the way but they couldn't ring it to find me. Listed a business to drop parcel off as neighbour. Every day I got a message saying it out for delivery and then nothing. 5 days went by and then it was sent back to the sender. Bloody joke. Big waste of time.”

Helpful Report

Posted 2 years ago

“Absolute shambles of a company!! They received my parcel from sender on Friday 18th November I paid for express next day delivery, but first delivery date given was Monday 21st. Driver stated he was unable to locate address and I never received notification I had to go on to tacking to find out this info. I had to book a further date. In total their substandard so-called service has cost so far has cost me circa £2400 in income and I'm STILL WAITING. Thanks DX I hope company collapses!!! AVIOD USING THEM AT ALL COST.”

Helpful Report

Posted 2 years ago

“I can only think business owners use this company because they are cheap to deliver their goods, if they knew the frustration this caused their customers they would soon realise it's a false economy. First attempted delivery says my address was incomplete (even though if you put my postcode into google maps, my house is there), second attempted delivery says I wasn't in. I have been in and waiting both times, wasting precious time and losing my own revenue.”

Helpful Report

Posted 2 years ago

“Worst Courier Company - Avoid the delivery driver couldn’t be bother to ring the buzzer again i got prove he only waited there for 11 seconds!!!! till i went down and he is gone !! he didn’t deliver my passport !!!!! the worst experience i have with you lot absolutely worst company ever !! Literally zero customer service”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS!!!!! An absolute disgrace of a delivery company. Took the day off from work awaiting delivery of a passport, only to receive a message advising that the delivery has been postponed. No way to contact anyone at DX as the service that I require is automated. Tried lots of times with the webchat, only to be told that there were no advisors available. Absolutely useless and to be avoided at all costs!”

Helpful Report

Posted 2 years ago

“Lack of professionalism, bottom level service !!!! I do not recommend the worst company”

Helpful Report

Posted 2 years ago

“I have had to wait in my house for 7 days now and after contacting DX an automated message probably programmed to keep customers in the dark says my delivery will come tomorrow!!! I am not holding any hope . I ordered from Plumbnation and will never use them again .”

Helpful Report

Posted 2 years ago

“After three days waiting in For delivery. Tracking my parcel was one mile away from me no delivery. Now told may deliver it on Saturday.?. Terrible service. Beginning to think it will never be delivered. Discussed. D.Tucker.”

Helpful Report

Posted 2 years ago

“Second time they’ve not bothered to deliver and the time it arrived before, it was broken! I’ll never accept dx being sent to me again! I’ll never use them myself ither! Very bad !”

Helpful Report

Posted 2 years ago

“Impossible to contact by phone no delivery…”

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Posted 2 years ago

“Parcel left outside in the rain, jumper inside soaking wet was a birthday present !”

Helpful Report

Posted 2 years ago

“Parcel left outside in the rain, jumper inside soaking wet was a birthday present !”

Helpful Report

Posted 2 years ago

“After lies for 2 days I waited on the 3rd at the entrance to our development and tracked the guy as he was driving past my road. I stopped him and took him to my house. He could not find the parcel. I asked about the not finding address and delivery attempted messages and he blamed "temps". He said he would come back to me but he headed off and is now about 15 miles away as my delivery window closes and I'll be unable to track him. The item has to get proof of delivery according to him so now I cannot leave my house and there seems to be no way to contact anyone. The service of this company beggars belief and we will never purchase from H Samuel again since this is who they use.”

Helpful Report

Posted 2 years ago

“Received email with time slot for delivery Delivery time came and went Then another email to say they had failed to deliver as nobody home Complete lies Why do these companies waste people's time and cost them money”

Helpful Report

Posted 2 years ago

“Waited in 2 full days and they said delivery on hold. Unable to speak to anyone and can't get refund from Amazon because they say I need to speak with DX. Furious with these scammers and Amazon and BuyBox who use them. Just want my money back.”

Helpful Report

Posted 2 years ago

“waited in all day cause i was told i had to be in,its now 16.05pm no sign of parcel or nothing,last scan parcel had was into DX Inverness depot at 10.42am,no communication at all,fir example- “your delivery will be PM” so i could have went & got stuff done in morning,2nd time i have wasted a whole day with these clown delivering my item.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Dishonest and unreliable, had a message saying item would be delivered on Wednesday between 2pm a 3:15pm, nothing arrived, I then got an update stating my item had been loaded onto the couriers, then at 7pm I got a message stating my requested to alter the delivery had been accepted and would be on Friday. An utterly irresponsible, deceitful devious lying company that doesn't care about your time.”

Helpful Report

Posted 2 years ago

DX is rated 1.2 based on 2,046 reviews