DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,081 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,081 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Failed deliveries with ‘couldn’t find you’ and then ‘no one was in’ - which we were. When I chased this down I finally received a picture of front door - which was not even in the same street. This company is uncontactable, unprofessional and utterly utterly unreliable.”

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Posted 2 years ago

“Rubbish company with rubbish customer service, avoid unless you wamt to lose custom”

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Posted 2 years ago

“Appalling service. Still not received my parcel even though the delivery driver turns up each day, opens the van looks at his phone and drives off no attempt to knock or deliver. On the one occasion he did knock he then decided to damage my ring camera preventing me from seeing what he was up to. I contacted Customer service and was told someone would call me - that was over a week ago and still waiting for the call. They now aren't responding to emails and I still don't have my delivery! Avoid at all costs”

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Posted 2 years ago

“hopeless courier , not even worth 1 star ,i would not ever recommend this firm . still trying to sort out my non delivered parcel and their excuse is that they do not have a driver available to deliver to my post code .how on earth are they still in business”

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Posted 2 years ago

“My heart sinks every time I see someone is using this abysmal company to send me something. Have you noticed that they post fake 5* reviews after every bad one ? This company redefines 'Not Fit For Purpose'.”

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Posted 2 years ago

“I will never use any company that uses this courier. If your company doesn't want complaints, stay away from these. Very poor communication. Doesn't deliver when they say they will.”

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Posted 2 years ago

“My parcel has gone awol! Failed to find my property yesterday- my property is the Village shop, the only shop in the village, smack bang in the centre on the only crossroads which are where 2 main roads cross, Google pinpoints us exactly... Redelivery booked for today, live tracker has disappeared & it just says my live tree is on the van, at 18.45 in the evening. Now we're into the weekend so I guess my live tree may be slightly less alive by the time it finally reaches me...”

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Posted 2 years ago

“Waited for delivery checked email saying left calling card they d I was close to the front door never ring or left calling card”

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Posted 2 years ago

“Said the driver attempted delivery, The driver walked up-to my door and posted a card to say "Delivery attempted" I have 2 door bells one being a Ring not one was pressed didn't knock on door or window. I even have CCTV to prove this. The customer service you receive is disgusting, the online chat cut me off then said advisor not available yet if you go to the sales department they are willing to speak to you straight away especially when its about taking money but not willing to discuss my complaint”

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Posted 2 years ago

“Delivered exactly what an absolute joke every parcel I’ve ever had delivered by these jokers have never arrive when it’s supposed too With the same lame excuses driver broke down it’s gone back to the depot as no one was home even though I’m house bound and alway home they just never arrived in the first place they should just go broke and fold and leave the delivery of goods to the professionals”

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Posted 2 years ago

“I would give minus if I could to this service. I have had 3 attempted deliveries so far with them - all failed. I live in a building where the main buzzer doesn't work. I have added multiple notes on the door, to delivery, spoken to customer service multiple times - still same problem. 5 minutes ago, I had to ask multiple time to get a confirmation with the customer service that the driver will call upon arrival as there is no point for them coming again if they are not going to call - they just disappeared after telling me it's taking longer than expected then just saying chat closed due to no interaction from ME!. I have no idea how to get my parcel.”

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Posted 2 years ago

“It has to be a one man band. Tracking doesn't work. No one to answer a phone when transferred to the department you need and they must be delivering after every bank holiday they are that slow my hair could grow to my feet waiting for them, lastly they don't reply to messenger or wattsapp and they don't reply to reviews so that says it all.”

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Posted 2 years ago

“Must be the worst of all courier companies, and they seem to be proud of it as they refuse to answer any queries. They do not deliver on time, or even for several days later. They do not update their 'so called' tracking service so no idea where you package is. One star is actually too many, you should be able to rate minus 5 and that would be generous. Totally useless company. They should not be allowed to trade, I hope their paying customers read the reviews and go elsewhere.”

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Posted 2 years ago

“Had a text saying my item wd be delivered between 8am and 6pm. Had another text saying they couldn't find my property at around 1 30pm Other companies have never had a problem - not even Evri who many aren't happy with (altho I've always had excellent service). I have been in all day so far. Have rebooked for Monday 13th gillatchilterns@aol.com”

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Posted 2 years ago

“Appalling service. They lie about attempting to deliver items and lie about the time they intend to deliver items. Impossible to contact or get a resolution out of them..you're only able to select another date for delivery. At this point they will have attempted to deliver my package 4 times..hardly seems economically viable when I was in the house and awaiting delivery on the first attempt, but no attempt was made. I've contacted the company I bought the item from and hoping they can send my item via a reputable company.”

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Posted 2 years ago

“Dx freight newport is a terrible place to work run by donuts”

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Posted 2 years ago

“Horrendous service. I sent about 15 packages with DX for a pick up service from my office. The DX courier came to the window (not the door) and asked me to put the labels on myself and he would be back in the afternoon to pick them up as DX do not offer long to pick up packages. He then never came back that day. A different person then turned up the following day. I complained as this point as i had paid for a 24 hour service but nothing was done. Since then almost half of my packages have not been delivered. I have complained via the third party website we booked though and they have only said 'they would contact the courier and sorry for inconvenience' I then never hear back......they have no contact with the courier and tracking for the packages. I have now had to resend most of the packages and use a different courier. I have asked to speak with someone or get an email to ideally resolve the issue and get a refund but I was told that to keep costs down they do not offer a phone or email service. They have not offered any resolve or refund or apology. I honestly have no idea how they are in business. Avoid this company. They are effectively thieves. I have been waiting for over a week and the admin alone for complaint has taken hours.”

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Posted 2 years ago

“We have had a delivery today via DX. The driver was very pleasant and the delivery was on time according to the tracking details. Can't fault the service!”

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Posted 2 years ago

“Disgusting behaviour I was delivered a parcel from DX while away from my house on the 28th of December. When I came back the parking post at the front of my drive was smashed. I looked at the cctv where I clearly saw the DX driver reversing into to and driving off. I got in touch with DX (very difficult to get hold of someone by the way) and a manager called Lawrence explained to me the driver was a subcontractor. He said he spoke with him, that he was taking responsibility and agreed to take care of it but that he was on holiday (it was over new year) that I should have it repaired and that he will take care of it on his return to work. On the 6th of January someone got in touch asking for my bank details and receipt for the work carried out. I thought the issue was resolved but he then backtracked and said he was going to only pay for the replacement post and not for the labour. I've been thinking of claiming on my insurance but the excess is more than the work. So I just wanted to come here and warn people of the kind of people they employ at DX also I'm sure this review will be unnoticed as there average rating is 1.2 star...”

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Posted 2 years ago

“Appalling Service. Package was weeks late, was open when delivered and had parts missing.”

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Posted 2 years ago

DX is rated 1.2 based on 2,081 reviews