DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,046 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid £20 extra for a Saturday delivery the guy turned up at 7.30am on Friday whilst I was still on holiday and it never got redelivered. This cheating company also had a the audacity to send a fake "out for delivery email" When the package did not turn up I got into my car and drove to the depot it was supposed to be delivered from. The security guy confirmed that the depo is closed today and no trucks left the site the whole day! What the actual...? My conversation with the driver on Friday below: "The delivery guy calls and says I have your bike. Me: It was requested as a Saturday delivery. Guy: Well it is here now are you home? Me: No Can you deliver it tomorrow? Guy: I don't know I am not working tomorrow. Me: OK but will it be delivered tomorrow? Guy: As I said I have no idea. "”

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Posted 2 years ago

“Useless company. My order said it would take two weeks to come, then after 5 days it said it was out for delivery. When I tracked the order apparently the driver had delivered it, yet it was nowhere to be seen, then a few minutes later it said unable to deliver, not enough information provided and told me to contact them on a number. I tried calling but it's an automated number which eventually hangs up after pretending to take your information and tells you to use the live chat. Guess what? The live chat is always offline. Absolute joke of a company.”

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Posted 2 years ago

“One star is to much still waiting for delivery for next day that was 3 days ago no communication call up my package had been damaged. Now waiting around for solution.”

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Posted 2 years ago

“no delivery after waiting in all day on Friday when notified delivery would be between 8am and 6pm. No way of contacting customer services as closed 5pm Friday and not open until Monday.Cannot even arrange to collect. High value item zero communication”

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Posted 2 years ago

“Idiot dilevery driver.rubbish”

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Posted 2 years ago

“Failed deliveries with ‘couldn’t find you’ and then ‘no one was in’ - which we were. When I chased this down I finally received a picture of front door - which was not even in the same street. This company is uncontactable, unprofessional and utterly utterly unreliable.”

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Posted 2 years ago

“Rubbish company with rubbish customer service, avoid unless you wamt to lose custom”

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Posted 2 years ago

“Appalling service. Still not received my parcel even though the delivery driver turns up each day, opens the van looks at his phone and drives off no attempt to knock or deliver. On the one occasion he did knock he then decided to damage my ring camera preventing me from seeing what he was up to. I contacted Customer service and was told someone would call me - that was over a week ago and still waiting for the call. They now aren't responding to emails and I still don't have my delivery! Avoid at all costs”

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Posted 2 years ago

“hopeless courier , not even worth 1 star ,i would not ever recommend this firm . still trying to sort out my non delivered parcel and their excuse is that they do not have a driver available to deliver to my post code .how on earth are they still in business”

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Posted 2 years ago

“My heart sinks every time I see someone is using this abysmal company to send me something. Have you noticed that they post fake 5* reviews after every bad one ? This company redefines 'Not Fit For Purpose'.”

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Posted 2 years ago

“I will never use any company that uses this courier. If your company doesn't want complaints, stay away from these. Very poor communication. Doesn't deliver when they say they will.”

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Posted 2 years ago

“My parcel has gone awol! Failed to find my property yesterday- my property is the Village shop, the only shop in the village, smack bang in the centre on the only crossroads which are where 2 main roads cross, Google pinpoints us exactly... Redelivery booked for today, live tracker has disappeared & it just says my live tree is on the van, at 18.45 in the evening. Now we're into the weekend so I guess my live tree may be slightly less alive by the time it finally reaches me...”

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Posted 2 years ago

“Waited for delivery checked email saying left calling card they d I was close to the front door never ring or left calling card”

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Posted 2 years ago

“Said the driver attempted delivery, The driver walked up-to my door and posted a card to say "Delivery attempted" I have 2 door bells one being a Ring not one was pressed didn't knock on door or window. I even have CCTV to prove this. The customer service you receive is disgusting, the online chat cut me off then said advisor not available yet if you go to the sales department they are willing to speak to you straight away especially when its about taking money but not willing to discuss my complaint”

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Posted 2 years ago

“Delivered exactly what an absolute joke every parcel I’ve ever had delivered by these jokers have never arrive when it’s supposed too With the same lame excuses driver broke down it’s gone back to the depot as no one was home even though I’m house bound and alway home they just never arrived in the first place they should just go broke and fold and leave the delivery of goods to the professionals”

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Posted 2 years ago

“I would give minus if I could to this service. I have had 3 attempted deliveries so far with them - all failed. I live in a building where the main buzzer doesn't work. I have added multiple notes on the door, to delivery, spoken to customer service multiple times - still same problem. 5 minutes ago, I had to ask multiple time to get a confirmation with the customer service that the driver will call upon arrival as there is no point for them coming again if they are not going to call - they just disappeared after telling me it's taking longer than expected then just saying chat closed due to no interaction from ME!. I have no idea how to get my parcel.”

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Posted 2 years ago

“It has to be a one man band. Tracking doesn't work. No one to answer a phone when transferred to the department you need and they must be delivering after every bank holiday they are that slow my hair could grow to my feet waiting for them, lastly they don't reply to messenger or wattsapp and they don't reply to reviews so that says it all.”

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Posted 2 years ago

“Must be the worst of all courier companies, and they seem to be proud of it as they refuse to answer any queries. They do not deliver on time, or even for several days later. They do not update their 'so called' tracking service so no idea where you package is. One star is actually too many, you should be able to rate minus 5 and that would be generous. Totally useless company. They should not be allowed to trade, I hope their paying customers read the reviews and go elsewhere.”

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Posted 2 years ago

“Had a text saying my item wd be delivered between 8am and 6pm. Had another text saying they couldn't find my property at around 1 30pm Other companies have never had a problem - not even Evri who many aren't happy with (altho I've always had excellent service). I have been in all day so far. Have rebooked for Monday 13th gillatchilterns@aol.com”

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Posted 2 years ago

“Appalling service. They lie about attempting to deliver items and lie about the time they intend to deliver items. Impossible to contact or get a resolution out of them..you're only able to select another date for delivery. At this point they will have attempted to deliver my package 4 times..hardly seems economically viable when I was in the house and awaiting delivery on the first attempt, but no attempt was made. I've contacted the company I bought the item from and hoping they can send my item via a reputable company.”

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Posted 2 years ago

DX is rated 1.2 based on 2,046 reviews