DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,046 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dx freight newport is a terrible place to work run by donuts”

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Posted 2 years ago

“Horrendous service. I sent about 15 packages with DX for a pick up service from my office. The DX courier came to the window (not the door) and asked me to put the labels on myself and he would be back in the afternoon to pick them up as DX do not offer long to pick up packages. He then never came back that day. A different person then turned up the following day. I complained as this point as i had paid for a 24 hour service but nothing was done. Since then almost half of my packages have not been delivered. I have complained via the third party website we booked though and they have only said 'they would contact the courier and sorry for inconvenience' I then never hear back......they have no contact with the courier and tracking for the packages. I have now had to resend most of the packages and use a different courier. I have asked to speak with someone or get an email to ideally resolve the issue and get a refund but I was told that to keep costs down they do not offer a phone or email service. They have not offered any resolve or refund or apology. I honestly have no idea how they are in business. Avoid this company. They are effectively thieves. I have been waiting for over a week and the admin alone for complaint has taken hours.”

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Posted 2 years ago

“We have had a delivery today via DX. The driver was very pleasant and the delivery was on time according to the tracking details. Can't fault the service!”

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Posted 2 years ago

“Disgusting behaviour I was delivered a parcel from DX while away from my house on the 28th of December. When I came back the parking post at the front of my drive was smashed. I looked at the cctv where I clearly saw the DX driver reversing into to and driving off. I got in touch with DX (very difficult to get hold of someone by the way) and a manager called Lawrence explained to me the driver was a subcontractor. He said he spoke with him, that he was taking responsibility and agreed to take care of it but that he was on holiday (it was over new year) that I should have it repaired and that he will take care of it on his return to work. On the 6th of January someone got in touch asking for my bank details and receipt for the work carried out. I thought the issue was resolved but he then backtracked and said he was going to only pay for the replacement post and not for the labour. I've been thinking of claiming on my insurance but the excess is more than the work. So I just wanted to come here and warn people of the kind of people they employ at DX also I'm sure this review will be unnoticed as there average rating is 1.2 star...”

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Posted 2 years ago

“Appalling Service. Package was weeks late, was open when delivered and had parts missing.”

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Posted 2 years ago

“I have an order of batteries Secret which was next day express delivery, the delivery interval is 11.06-13.06, but today at 10.42 I get a message that the delivery is impossible and to reschedule it for Monday, meanwhile I am at home and no one has turned up . I was expecting to travel on Sunday, but now I have to cancel my engagement due to incompetent and rude cowboy service”

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Posted 2 years ago

“If you could give no stars I would order something off eBay they have used this company 3 to 4 weeks so far and still nothing but apparently it was delivered at 12am funny how the day befor a investigation went under place then they updated the system to say delivered and now they won’t talk to me I have to go threw the buy who I can only presume are from china with communication barrier eBay won’t help either and now we are over £120 down thanks to this company”

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Posted 2 years ago

“My parcel was obviously mistreated and left with damaged box luckily my expensive product works”

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Posted 2 years ago

“No customer services contact despite calling, trying to use online robot which isn’t working. No one answers the phone to any depo or customer services number. Cannot track items. We used normal delivery which came this morning but still waiting a freight delivery which can’t be tracked.”

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Posted 2 years ago

“We booked several couriers with DX through interparcel.com. None of them got collected and we kept getting un tru responses from DX, sometimes saying the premises was no accessible etc. Sometimes they said Driver ran out of mileage. Not even single parcel from DX was collected. Not using them anymore”

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Posted 2 years ago

“Really poor service. On a more positive note I have found their CFO email. feel free to contact him and let him know how poor the service is. david.mulligan@dxdelivery.com Your Welcome. :)”

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Posted 2 years ago

“orderd a parcel for next day delivery on wednesday 14th dec was waiting thursday / friday still nothing and nothing showing on the tracking but had a message saying due for delivery but unable to complete delivery and will be by monday .called them and they said it will be deliverd saturday and will call me regardless to let me no.nothing saturday closed sunday and put on last delivery for monday after they had said they will call the driver and ask for urgent delivery.no answer for over 20mins hung up and called again answerd 2nd ring.useless and not helpfull atall.dont keep to what they say”

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Posted 2 years ago

“Still waiting for my delivery,only 10 days late and one excuse after another”

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Posted 2 years ago

“Two promised delivery slots and days, no show. Changed working hours to await the valuable item but didnt turn up. No message to explain why ?”

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Posted 2 years ago

“Today is a wet day. Your drivers are bloody useless. If it's wet put the mail in the FKN letter box, not left hanging out! So who's paying for my expensive magazine that was so wet it had to be thrown away. Your drivers are totally incompetent!!!”

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Posted 2 years ago

“Notified my order was out for delivery today (6/12/22) between 16.34 and 18.34. Van live tracking ceased before the above slot began. No further contact from DX and order has not been delivered (I have been at home all day). Tracking history shows my order was back at the Rotherham depot (for storage) at 17.22) over an hour before the delivery slot was due to end. Rotherham is a good 45 minute drive from my address. No further update received from DX.”

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Posted 2 years ago

“They've delivered the mattress to the WRONG address on the WRONG date and simply dumped it outside the door. This was a week ago and it is still unresolved, despite me calling Bensons for Beds (which uses DX for some strange reason I cannot fathom) multiple times. No way contact DX, no pickup arranged despite its urgency as I'm moving house at the end of week. Absolutely livid. Avoid at ALL COSTS.”

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Posted 2 years ago

“DO NOT USE THIS COMPANY ! The worst delivery company ever ! I waited in all day today for my delivery which near arrive to be sent a text tonight it will be delivered on the 5th December which is now no good to me as the man is coming tomorrow to fit my blind. I have lost a days holiday today. Because the blind is still not here I have to now pay him £50.00 . I have waited over three days for this blind to be delivered and its still not here. I called their customer services other joke over an hour on the phone and you never get to talk to anyone.”

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Posted 2 years ago

“Informed of first delivery 25/11/2022. Didn’t arrive Unable to make contact for update Second date 30/11/2022 10.00-1.30 didn’t happen Contacted supplier informed delivery between 16/1800 hrs arrived 15.30 Terrible customer service”

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Posted 2 years ago

“DID NOT TURN UP ! Nobody answers the phone, nobody answers emails and nobody answers Live chat . AVOID THESE JOKERS.”

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Posted 2 years ago

DX is rated 1.2 based on 2,046 reviews