“Do not rent from the company. Details not displayed on website before I booked a car I rang office to ask if it will be ok as im young driver I asked about deposits etc. They said all ok no problem. Turns out I need credit card as there 1250 deposit even tho over phone they said no deposit required. Not everyone knows what they meaned. So ilI arrived to Manchester and guess what i couldnt rent car because I had no credit card otherwise I had to pay another 318 on top of 106 for 2 days. So me my 2yr old daughter and my fiance was left outside on the rain and wasted 3 hours to try get taxi and go to hotel as were not locals. And all man said was sorry.... if any money go from my account ill go to court!!!!”
“They offer a cheap rental price to lure you in and then offer a hugely expensive insurance excess when you collect the car. Having declined it, I was then charged £235 for a tiny stone chip on the bumper so small that it may have gone un-noticed on collection. AVOID THIS COMPANY”
“The company is full of misinformation. We were lied to by the in store sales rep about our American Express Platinum Car Hire Insurance. He told us specifically that the Car Hire Insurance we already had WOULD NOT cover the car so we had to buy their expensive insurance. So we took his advice as correct and purchased it only to get home and speak to American Express and find out that we had been lied too. I dont like doing business to companies that lie to their customers.”
“Quite possibly the worst experience I have had with a company in my 48 years. Avoid at all costs, as their cheap pricing online is designed to hook you in before they force you to pay extortionate insurance prices at the desk and then make spurious charges to your card after the rental, which I am now in a fight to get back. Awful awful service and dreadful desk staff who are clearly in on the con.”
“The car was clean, newish and welll equipped. The service when collecting the car was laboriously slow. Although I was quoted less than £10 per day, by the time you add the insurance (or they place a charge of £1200 on your credit card) and pay in advance for the fuel it came to £144. Admittedly the fuel refund was received promptly, but I am having the devil of a job getting £1 refunded to the card used at the time of reservation - something I never even noticed. A charge was made to “check” the card, but that check is instant, why am I still waiting for that £1 to be refunded some 2 weeks later?. Maybe add up all the unnoticed pounds................!”
“The car was clean, newish and welll equipped. The service when collecting the car was laboriously slow. Although I was quoted less than £10 per day, by the time you add the insurance (or they place a charge of £1200 on your credit card) and pay in advance for the fuel it came to £144. Admittedly the fuel refund was received promptly, but I am having the devil of a job getting £1 refunded to the card used at the time of reservation - something I never even noticed. A charge was made to “check” the card, but that check is instant, why am I still waiting for that £1 to be refunded some 2 weeks later?. Maybe add up all the unnoticed pounds................!”
“Rented a van from Easirent Manchester, returned and made to wait over an hour due to them unable to find the paperwork, days later i noticed a debit from my account for £37.50, when I enquired i was told it was a mileage excess fee for travelling more than 150 miles, knowing this was not possible as i travelled no more than 60 miles i challenged it to then be told "i have checked the reservation and it seems you travelled alot less than 150 miles we will refund you", a week has gone by and still no refund, if I didn't travel more than 150 miles and its noted on the reservation I didnt then why debit the funds anyway? its clear they were just trying their luck to make extra money, wonder how many others they have done this to and people haven't noticed!
reported to my bank for unauthorised transaction and a chargeback case has now been opened and reported action fraud.”
“Absolute terrible staff and service! They are tring to charge you £40 more insurrance as you are in the airport and no where to go!!! Wonder how they train their staff, very rude and no patient at all. Rather than pay taxi than rent from them.”
“*AVOID*: Undocumented fees, rude, coercive in-branch service and unhelpful, slow online customer service
This is based on my experience with Easirent Glasgow City.
This rental ended up costing more than twice what it should have cost me, as well as costing me lots of time and frustration. I was charged an undocumented ‘late collection fee’ as well as being forced to pay a full tank of fuel, despite repeatedly refusing this (as I knew I’d be using less than half/travelling less than 200 miles).
To begin with, I was charged a ridiculous £18 'Late collection fee', which isn't mentioned anywhere in the Terms & Conditions, for collecting my car at 12.40pm instead of 12pm, while the branch wasn’t at all busy. When I disputed this in branch, my knowledge of the terms was ridiculed (I’d read through them several times, they don’t mention a late collection fee during branch opening hours) and was provided no evidence regarding this late collection fee. Instead, I was told by Kevin, who wasn’t attending me: " I don't know if you're problematic with other rental companies as well, but *you should look to rent elsewhere in the future*". I couldn’t believe my ears, particularly as I’d rented a few times previously with Easirent (each previous time I’d successfully avoided extra charges tried to add on to the rental).
I was then told I wouldn’t be able to take the car unless I paid for a £90 fuel deposit. Previously, I’d just refused paying this deposit and returned with a full tank, but this time I was forced to pay it. I accepted, and offered to pay with 5 different bank cards, but each of the cards I was simply told ‘there was an error’. I wasn’t prompted my PIN with any of the cards, nor was I given ‘payment failed’ slips. I had just used one of the cards to pay the excess, and then used one of the other cards for paying the entire rental. In summary, I was forced to pay a full tank of fuel, despite having 5 cards with funds available to them and repeatedly saying I didn’t want this at all (arguing that I wouldn’t even use half a tank as I’d be covering less than 200 miles, mostly on the motorway, with a Vauxhall Corsa – George tried to argue I’d be able to cover only about 300 miles on the tank. I covered 192 miles and returned the car more than half - 5/8 - FULL).
After this shocking in-branch service and completing the 3-day rental, I attempted getting online customer services to refund the undocumented late collection fee and part of what I’d paid for fuel (providing video evidence of the amount of fuel the car was returned with and the distance travelled). Except for automated replies stating ‘you will hear back from a member of the team within 7 working days’, I didn’t receive a reply to any of my first 3 emails in over 1 month. I ended up calling customer services, who quickly found my emails (no explanation given as to why I’d not received a reply), but went on to be very rude and insist that the late collection fee was at the branch manager’s discretion and that I’d been correctly charged. I asked for documentation regarding the fee, as nothing regarding this is mentioned in the rental contract, or the online terms & condition and FAQs. I was read part of the FAQs on late return fees (which I believe are perfectly acceptable to have), but nothing about late collection fees. I was rudely told to stop asking about it. I unsuccessfully tried to request some of the fuel charge back, but was told I needed to prove the payments had been unsuccessful. I explained I wasn’t given anything in branch as proof of failed payment. I insisted they must have a digital record of the failed payments, which he said they didn’t have. What a ridiculous situation: I was having to prove that they hadn’t accepted any of my bank cards, while a charge to them was clearly never attempted (I wasn’t prompted my PIN).
Several long emails later from me (with very slow, unapologetic replies), I finally received a refund for the late collection fee. The whole rental procedure and following exchanges with customer services were infuriating.
Bottom line: *avoid Easirent* & their coercive, rude service.”
“*AVOID*: Undocumented fees, rude, coercive in-branch service and unhelpful, slow online customer service
This is based on my experience with Easirent Glasgow City.
This rental ended up costing more than twice what it should have cost me, as well as costing me lots of time and frustration. I was charged an undocumented ‘late collection fee’ as well as being forced to pay a full tank of fuel, despite repeatedly refusing this (as I knew I’d be using less than half/travelling less than 200 miles).
To begin with, I was charged a ridiculous £18 'Late collection fee', which isn't mentioned anywhere in the Terms & Conditions, for collecting my car at 12.40pm instead of 12pm, while the branch wasn’t at all busy. When I disputed this in branch, my knowledge of the terms was ridiculed (I’d read through them several times, they don’t mention a late collection fee during branch opening hours) and was provided no evidence regarding this late collection fee. Instead, I was told by Kevin, who wasn’t attending me: " I don't know if you're problematic with other rental companies as well, but *you should look to rent elsewhere in the future*". I couldn’t believe my ears, particularly as I’d rented a few times previously with Easirent (each previous time I’d successfully avoided extra charges tried to add on to the rental).
I was then told I wouldn’t be able to take the car unless I paid for a £90 fuel deposit. Previously, I’d just refused paying this deposit and returned with a full tank, but this time I was forced to pay it. I accepted, and offered to pay with 5 different bank cards, but each of the cards I was simply told ‘there was an error’. I wasn’t prompted my PIN with any of the cards, nor was I given ‘payment failed’ slips. I had just used one of the cards to pay the excess, and then used one of the other cards for paying the entire rental. In summary, I was forced to pay a full tank of fuel, despite having 5 cards with funds available to them and repeatedly saying I didn’t want this at all (arguing that I wouldn’t even use half a tank as I’d be covering less than 200 miles, mostly on the motorway, with a Vauxhall Corsa – George tried to argue I’d be able to cover only about 300 miles on the tank. I covered 192 miles and returned the car more than half - 5/8 - FULL).
After this shocking in-branch service and completing the 3-day rental, I attempted getting online customer services to refund the undocumented late collection fee and part of what I’d paid for fuel (providing video evidence of the amount of fuel the car was returned with and the distance travelled). Except for automated replies stating ‘you will hear back from a member of the team within 7 working days’, I didn’t receive a reply to any of my first 3 emails in over 1 month. I ended up calling customer services, who quickly found my emails (no explanation given as to why I’d not received a reply), but went on to be very rude and insist that the late collection fee was at the branch manager’s discretion and that I’d been correctly charged. I asked for documentation regarding the fee, as nothing regarding this is mentioned in the rental contract, or the online terms & condition and FAQs. I was read part of the FAQs on late return fees (which I believe are perfectly acceptable to have), but nothing about late collection fees. I was rudely told to stop asking about it. I unsuccessfully tried to request some of the fuel charge back, but was told I needed to prove the payments had been unsuccessful. I explained I wasn’t given anything in branch as proof of failed payment. I insisted they must have a digital record of the failed payments, which he said they didn’t have. What a ridiculous situation: I was having to prove that they hadn’t accepted any of my bank cards, while a charge to them was clearly never attempted (I wasn’t prompted my PIN).
Several long emails later from me (with very slow, unapologetic replies), I finally received a refund for the late collection fee. The whole rental procedure and following exchanges with customer services were infuriating.
Bottom line: *avoid Easirent* & their coercive, rude service.”
“WORST EVER EXPERIENCE!!!
DO NOT BOOK with EASIRENT
A company that failed to provide good customer service but decided to rip us off instead. We booked with easirent like so many do because of the cheap rate. However, once you return your car you pay double the amount that you would have paid with other vehicle companies. When we got back to the airport they magically found a scratch on the alloys and charged us 150£ for this. As we were running late for our flight and were in a rush we signed the documents and rushed to the terminal. 2 days later I got in touch with Easirent and asked them to send me a picture of the scratch so I could claim it back from my personal insurance. This happened in July. In August i began chasing them several times in the course of one week and was told the branch said they would send the pictures in the afternoon. 5 days later still no picture. I called again and asked to speak to a manager but was refused, being told the manager would not be able to help me either. I was then sent away on a last minute work trip, coming back 2 weeks later, still no pictures. So i just spoke to them again and they said they would look into it. After i kept nagging them for an hour i was told there simply was no picture even though a different member of staff had told me beforehand that the company was required to take pictures. I am now unable to get the 150£ back from my insurance and have received the worst customer service experience in my life!!!!
Looking into previous reviews online, the scratch on the alloys seems to be an ongoing issue throughout the country with easirent and they seem to be finding those scratches very quick at 5 am in the morning the the dark, equipped with just a torch. This company is ripping their clients off and cheating the money out of rushed customers that have no time to argue.
AVOID AT ALL COSTS!!!!”
“WORST EVER EXPERIENCE!!!
DO NOT BOOK with EASIRENT
A company that failed to provide good customer service but decided to rip us off instead. We booked with easirent like so many do because of the cheap rate. However, once you return your car you pay double the amount that you would have paid with other vehicle companies. When we got back to the airport they magically found a scratch on the alloys and charged us 150£ for this. As we were running late for our flight and were in a rush we signed the documents and rushed to the terminal. 2 days later I got in touch with Easirent and asked them to send me a picture of the scratch so I could claim it back from my personal insurance. This happened in July. In August i began chasing them several times in the course of one week and was told the branch said they would send the pictures in the afternoon. 5 days later still no picture. I called again and asked to speak to a manager but was refused, being told the manager would not be able to help me either. I was then sent away on a last minute work trip, coming back 2 weeks later, still no pictures. So i just spoke to them again and they said they would look into it. After i kept nagging them for an hour i was told there simply was no picture even though a different member of staff had told me beforehand that the company was required to take pictures. I am now unable to get the 150£ back from my insurance and have received the worst customer service experience in my life!!!!
Looking into previous reviews online, the scratch on the alloys seems to be an ongoing issue throughout the country with easirent and they seem to be finding those scratches very quick at 5 am in the morning the the dark, equipped with just a torch. This company is ripping their clients off and cheating the money out of rushed customers that have no time to argue.
AVOID AT ALL COSTS!!!!”
“I wouldn't rent a push bike off this company let alone a car. I waited 2 hours with over 20 other people at gatwick office for a car in the end I give up. I rang head office twice to see what they could do to help but they were as useless as a chocolate fireguard. AVOID AT ALL COSTS...missed appointment due to the useless and unorganized chaos known as Easirent”
“Your £55.00 admin fee. You will never see another cent of my money and I will advise others to avoid your company. I will never deal with Argus Car Hire as they list you as a supplier.”
“Hired a vehicle at Southampton. Charge Card taken for excess. Car was inspected on being taken away and marks noted including quite substantial damage to rear quarter, including wheel. On handing back car was told that the damage to the wheel (which was clearly part of the damage noted at the beginning) had been done by me and would be charged for. I disagreed, and refused to accept that. Noted later that £400 had been deducted from my charge card. This is both fraud and extortion. This disgraceful company needs to be put out of business as soon as possible...I wish I had read all these other comments before using them!”
“My husband and I rented a car earlier this month due to a traffic accident on the motorway we were late to pick up the car. They told us they gave away our car and now needed to charge us an extra 20 pounds a day for the 5 days we had the car despite giving us the same car type we had asked for. We returned the car as we received it with 1/2 a tank of gas and despite the fact that the employee showed us that they had removed the fuel charge of $200 from my visa it remains as a charge on my credit card. I have emailed them once already with no actionOr response. I would steer clear of this company that claims to have family values and keep their prices low. Hidden fees like $1250.00 insurance make me know that a more reputable company will be my choice in the future. Book some where else”
