Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,113 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

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“Great variety”

Helpful Report

Posted 8 years ago

“Ease access and prices for items I required...”

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Posted 8 years ago

“Lots of choices. Lots of helpful hints. If anything didn't arrive, was there to help in all correspondence with sellers. Excellent site.”

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Posted 8 years ago

“I ordered a multi combination ladder set with platform from these people via eBay. I missed the delivery so card was left with no explanation on it. Managed after several texts to them to collect it from royal mail 2 days later. When received found that the one ladder was damaged. Arranged to replace damaged ladder with replacement on arrival found that they had sent the whole set again (which I still have) which the other ladder was damaged but managed take a good set. Contacted them to let them know what had happened and they tried telling me that I should have sent hhe whole set back which isn't true( i jave their text to prove it). They replied by saying that they would let me know, that was nearly a week ago. I will give them another week them give it to the that man. Not impressed”

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Posted 8 years ago

“Selling on ebay is now a minefeild buyer can get a full refund and keep your goods. It's disgusting.”

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Posted 8 years ago

“Great bargains cheaper than most places always use this site bestever”

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Posted 8 years ago

“good products good prices”

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Posted 8 years ago

“good choice”

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Posted 8 years ago

“The leather is amazing quality aswell as the design great wallet and it's going to last a long time.”

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Posted 8 years ago

“They have everything and it's easy to use and you can select how you sort the listings”

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Posted 8 years ago

“Ebay makes the process of buying used items very simple. There is more selection then you can find at charity shops and the items make it to the people that need them. Great for the environment.”

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Posted 8 years ago

“Very quick and high quality”

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Posted 8 years ago

“Fantastic site get anything you need and so easy to buy”

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Posted 8 years ago

“Great for buying and selling new and used goods. Never any problems.”

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Posted 8 years ago

“sellers were saying they were sending your goods you paos for and they were not,,goods and service very very bad”

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Posted 8 years ago

“eBay is eBay. Every trader is different but the range and selection of goods and services available is just mind boggling. Nice that it links up with your Nectar account and you can earn points as you buy too.”

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Posted 8 years ago

“Straightforward transactions”

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Posted 8 years ago

“quick delivery on most of the items”

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Posted 8 years ago

“the service for the most part is very fast...but there are occasions when my item was not received b4 the complaint expiry date(60days)...and I hate making a complaint when the item shows up the next day or two...”

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Posted 8 years ago

“Fantastic buying experience since it started. Even exchanges or problems sorted with no hassle. There's also pay pal who will sort out any serious problems, quick and hassle free (only 1 in 15yrs) even overseas buys have been great. it's now my 1st choice for online shopping. Couldn't recommend enough.”

Helpful Report

Posted 8 years ago

Ebay is rated 3.1 based on 4,113 reviews