Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,112 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 15th September 2025

Genevieve

Ebay 1 star review on 11th September 2025

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155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the worst first and last time ordering off eBay! Never will I ever they protection policy is a lie they are fraud and stole my money and won’t give me my money or item that was never delivered”

Helpful Report

Posted 3 years ago

“I ordered a product two and a half months ago. It didn't show up on the date it was supposed to so I waited a few more days before contacting ebay (it says it shipped the day after I placed the order) once I heard from ebay they told me to wait a week from the day I sent an email so they could "contact the seller". Well it's been 10 days since and still nothing. I went to look at the user their name is ShopUp do NOT use and I can't find their profile to leave a review. On top of that, I got a notification saying that the item was either removed or not in stock soooooo....where ya at ebay? Give me my money back.”

Ebay 1 star review on 23rd September 2021

Helpful Report

Posted 3 years ago

“I BUY A LOT OF STUFF FROM EBAY . THEIR RETURN AND REFUND POLICIES ARE REAL BAD FOR REAL CLIENTS. I BROUGHT A PCM FOR MY TRUCK FROM ONE OF THEIR VENDORS ON THEIR PLATFORM FLAg ship one inc. the PCM was no good and I returned it but it's been 4 months no refund or any interest from eBay to resolve the issue. shame on eBay for scamming genuine clients.”

Helpful Report

Posted 3 years ago

“Awful! What has happened to ebay? Changed their system so if you sell you can't receive a payment via PayPal. So now I'm stuck unable to get the £800 I sold an item for until they send micro transactions to my bank. Customer service are awful, they just repeat the same things to you over and over, that's if you can figure out how to find them. EBay prefer to send you through a maze of "answers to questions" rather than give you an actual person. And then 12% of the selling fee!!! I get that it's their platform but honestly, that figure is ridiculous! Greed is what that is. Last time I ever sell anything on eBay, that's for sure!”

Helpful Report

Posted 3 years ago

“Not only do ebay make billions and avoid tax they actively work to corrode consumers rights. Use ebay and you will get ripped off, buy direct and know who you are buying from. Ebay attracts the worse kind of sellers and does nothing to stop their dodgy dealing, driving out honest buyers and sellers. After being with them 16 years we desperately need a non American platform who does not rip us off.”

Helpful Report

Posted 4 years ago

“crashma 63 I bought some motorcycle bags from eBay. the seller sent them to the wrong address in the wrong City.. don't have a clue how they got that address.. tried dealing with the seller they refused to help me. tried talking to eBay they refused to help me. they refused my refund and closed the case.”

Helpful Report

Posted 4 years ago

“ebay is next to Wells Fargo Bank the most dishonest ,incompetent company you can deal with as a seller. Will automatically on every instance allow buyers to return items even though you have no return item policies with missing ,stolen pieces.Also because of covid and packages moving slowly buyers call customer service and complain get there money back and then get packages shortly afterward and seller money is never refunded. No customer service availability in USA and meant to be that way for Phillipines to handle all calls and be of absolutely no help.If you are thinking about ever becoming a seller here definetly do not.”

Helpful Report

Posted 4 years ago

“very good,easy to buy ,fast results if item has not arrived”

Helpful Report

Posted 4 years ago

“What on earth has happened to Ebay?! Someone sold me illegal counterfeit apple products - ebay ignored all my correspondence and closed the case. I'm now £200 down and in receipt of fake products I can't do anything with - sales that were against Ebay's selling policy. No contact numbers available for Ebay and they ignore all customer complaint emails. Amazon far superior in this day in age.”

Helpful Report

Posted 4 years ago

“eBay is a scam company. I had just started using eBay and ordered an item which was not delivered. Despite several emails which have been ignored I have got nowhere. So, I requested a refund but this to has been ignored. There is no way to make a complaint to or about eBay. Basically eBay has stolen my money. Just use Amazon who have absolutely fantastic customer service. I so wish I had never used eBay.”

Helpful Report

Posted 4 years ago

“horrible customer service, difficult to contact them and they dont give attention, I received a faulty expensive item, although the resolution center got in contact with the seller, they never answred who was supped to pay the return of a non working item (DHL asked 400 euro and post 114) So I wonder where is the so called protection?”

Helpful Report

Posted 4 years ago

“EBay now set the postage charges way more than they should be. They force you to use paypal if you want to sell and give them even more money since they own paypal. Then paypal keep what's left for ages. EBay makes it impossible to grab a bargain on2nd hand clothes - $5 for the item, $9-15 for the postage.”

Helpful Report

Posted 4 years ago

“Ebay always protects the buyer!!! They suck 🖕🖕🖕🖕”

Ebay 1 star review on 7th September 2021

Helpful Report

Posted 4 years ago

“Ebay has a lot of products that Amazon does not carry. Ebay‘s price is comparable to Amazon. Ebay protects its customers especially if you go through PayPal. - Ebay leaves the shipping up to the seller, which is absolutely horrible and not accountable. The worst part about Ebay which is pretty serious is the shipping it’s terrible. Amazon for some reason you can get it the next day or two days at most. I’ve been waiting for a piece of plastic it’s been 10 days. They’ve got to do better. And it’s impossible to get a hold of anybody at Ebay.I consider myself a good customer of Ebay but they would be able to judge that better than myself. I pray they get their sellers to ship things out quicker.”

Helpful Report

Posted 4 years ago

“It's a bit confusing. The buckwheat pillow that I ordered was a lot smaller then I thought it would be. I am returning it. The box it came in had labels with Amazon's name...that was confusing. When I went to my orders on both Ebay and Amazon, my order wasn't listed. I paid $39+ for the pillow and they are only giving me $21+ back. Amazon does a good job of packing...here, the pillow was squashed into a very small box and a lot tape as if it was a return from someone else. I gave two stars because they make returns easy.”

Helpful Report

Posted 4 years ago

“Sold a item on eBay, which was delivered but was never reimbursed! No option to contact customer service. No live help just redirection to pointless articles.”

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Posted 4 years ago

“Personal experience told me even if you are right as a buyer with Ebay you will always be wrong. You pay for something you don't get then you have to put up with lies and deceits.”

Helpful Report

Posted 4 years ago

“Do not use this awful platform if you are a seller. If you are a low volume seller, competitors can purchase your goods and leave your negative reviews. This will almost 100% take you out the market as you can no longer advertise. Ebay are a joke”

Helpful Report

Posted 4 years ago

“Horrible Customer Service!!!! Horrible Customer Service!!!! Was given a coupon code for money off but it didn't work when I tried to use it. Called in and was told they would fix the problem and reissue. Never happened. Called again and was told a second time, we'll take care of it. Nothing happened. Called again and was told it would be reissued and it was; however, it once again didn't work. Called again. Was told how sorry they were that things haven't worked out and that they would see what they could do. Many weeks later and still no response. I have therefore quit selling on Ebay, and only buy as last resort. There are too many other options available today (Facebook is great) to deal with these clowns. They are so big that they just don't care. Pretty sad! Can't wait till it catches up with them and they fail big time!”

Helpful Report

Posted 4 years ago

“This company is a scam. Their online communication system does not work to allow any meaningful communication with ebay. My only positive experience was with the seller who seems to be trying to do the right thing For 30 days I asked through every channel on their ridiculas communication system for a return label to return a table that I didnt like and had arrived damaged. The seller approved the return Finally they closed my return request because they didnt hear from me although I sent upwards of 20 messages asking for a return label or directions to get one I have worked through the seller to get some assistance. I even had 2 other people trying to open a chat for me, one a tec person. They reached the same dead end in the system that I had. The worst buying experience ever. I intend to never to work with a company that doesn't have a working phone number. Ebay itself is a pitiful joke. Fortunately I had an honest seller. Don't get tangled up in the ebay mess. Someone needs to scrap their website and start over, or maybe the intent is to defraud the buyer with their nonfunctioning online communication system.”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,112 reviews