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Ebay Reviews

3.1 Rating 4,107 Reviews
53 %
of reviewers recommend Ebay
3.1
Based on 4,107 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Ebay 1 star review on 29th June 2025
Nigel Devlin
Ebay 1 star review on 29th June 2025
Nigel Devlin
Ebay 1 star review on 24th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Ebay 1 star review on 13th June 2025
WhatsApp (+ 4 4 73 88 6 97 9 58.) And Harrylucy977 (at) Gmail . Com Help Me Recover My Lost Money
Ebay 1 star review on 13th June 2025
William
Ebay 3 star review on 13th June 2025
+ 1 216 233 9442 Whatsapp Support Contact Help At Fraudshieldrecovery. Com
Ebay 1 star review on 4th April 2025
Anonymous
153
Anonymous
Anonymous  // 01/01/2019
I Have been using eBay for about a year now for selling and buying and when I have to talk to customer service it's kind of a pain as they sound like broken records stuck on "im sorry". Until today, this guy Fabian and another assistant who's name I did not get (best guess on spelling as it was a phone call) helped me beyond belief to the point I was baffled with how amazing the service was. They walked me through everything they were doing and explained it perfectly with alot of detail, apologized for inconveniences and for being put in hold for a minute while he contacted a different department for further assistance but DID NOT OVERDO IT!!!, checked back in on me while I was on hold like an absolute boss and even went as far as waiting for my response before abruptly interrupting me in the middle of my sentence as I have happen alot here. ALL PROPS GO OUT TO FABIAN AND WHOEVER ELSE HELPED ME TODAY IN CUSTOMER SERVICE YOU WERE BEYOND INCREDIBLE!!! EBAY NEEDS TO GIVE THESE ABSOLUTE G.O.A.T.S A RAISE OR PROMOTION ASAP!!!!! y'all definitely restored my faith in eBay customer service and if you guys happen to see this you gotta know your the best customer service reps I've had the pleasure of working with in years as nobody nowadays has respect or a spark of life like these guys had just apologies, depressing and aggravating conversations mixed with let downs. AGAIN FABIAN AND THE OTHER GUY ARE ABSOLUTE G.O.A.T.S OF EBAY CUSTOMER SERVICE!
Helpful Report
Posted 3 years ago
I had a terrible experience as a seller. I sold an item internationally using ebay international shipping and ebay somehow put a wrong destination on the label and thus sent the item to the wrong address. Unsurprisingly, the item was never found and ebay, conveniently refunded the buyer charging my account! I called 5 times and every time it took them only a few minutes to admit that it was Ebay's fault, not the buyer nor the seller. However, they never refunded my money which is really unfair. I vowed I will never use ebay any more. This is not how companies should do business.
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Posted 3 years ago
Many have mentioned the new payout system called "managed payments" in the reviews. I cant express how frustrating it was to have them HOLD my funds on 1st 40 sales while they "evaluate my performance" I been on eBay since 2003 or 2005 and they told me the reason was so "buyers could gain confidence", if you have auctions end on Friday, money won't hit your bank till Tuesday at the earliest, when I ended auctions on Wednesday, I still wasn't getting MY money till following week. Ebay got paid, item delivered and I'm paying bills with credit cards. Very wrong! Ebay has lots of policies that hurt and honestly scare seller's, when you ask specific questions they read policy instead of answering. I'm a new seller, I had plans to be full time but I can't trust ebay representatives. Some examples are ebay screening system to get a supervisor has me on hold going back and forth explain why I need supervisor, they put or transfer calls to teammates that aren't supervisors, this leads to more calls and days consumed with no resolve, then reps make comments like "thanks for calling again" It's impossible to know what to expect, ebay has told me a few times to "act professional". In 2 separate calls I was told 1st that I was lied to, a second rep told me that ebay wasn't going to help. Professionalism? I don't think the problems that exist on ebay are necessarily the buyers or sellers fault, the problem is the note taking amongst ebay employees that not only decide your dispute but this note taking system affects how your call experience will be. They refuse to stop unwanted communications, when the communications are threatening and vengeful. Notes on the account that favor the buyer are somehow lost while the notes to waste our time are being mentioned or referred to during call. They don't listen. They're aggressive, extremely combative and they "won't help" My 1st call as a seller turned into about 3 hours over 2 days with no resolve. There's never resolution, they actually blame us for calling, they make things worse then blame you
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Posted 3 years ago
Ebay, along with shoppers, deals with money fraud from merchants. Does not solve problems. The product is even sent to the customer with a tracking number, it gets stuck in the customs of the respective country. Ebay simply refunds the buyer.
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Posted 3 years ago
E bay what a joke. Trying resolve a problem is like pulling your teeth out. No one really listens or really care. All they are interested in making taking your money
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Posted 3 years ago
All I want is my playstation 5 I bought off ebay. A seller called GORILLAKICKZNFLIPZ Parcel number 15503806875841L This is now over a week. And be nothing from anyone shame on you all.BUT I DONT GIVE IP EASALY.
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Posted 3 years ago
eBay has changed their system. We sell clothes... they now get 15% of every order under $2000, which is 95% of the orders. On top of that they now essentially force the average user into using their third party payment system like Payoneer. Payoneer then charges an additional $10+ per transfer. So... $300 order, ebay takes $45 for basically doing nothing on every order. Then Payoneer takes another $10-15 when you transfer money into an account you can actually use the funds for running the business. That leaves you with $240. Minus actual shipping and COGS, the margins are negligible. IE... not really worth the cost of doing business on their platform. Why I am I working for essentially free, just to make eBay and Payoneer rich? eBay has become one of the THE WORST online platforms around. And with these gratuitous fees of a greedy company I think we will retire our business from them altogether. There are better options now. eBay has become a greedy company and a rip off and they need to go the way of the dinosaur.
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Posted 3 years ago
You will get your account suspended for no reason whenever they feel like robbing your money. SCAMMERS TO RUN FROM AS FAST AS POSSIBLE.
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Posted 3 years ago
I purchased a new speedometer for my Mini Cooper for the total cost of 540.00 after shipping and handling. When the package didn’t arrive and the seller refused to issue a refund, Ebay refused to stand by their claim and provided zero help. I deleted my account, and recommend others do the same. If not stick with tiny BS purchases, Ebay is not fit to handle anything greater.
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Posted 3 years ago
I sold an item that was purchased the buyer paid for the item and for the shipping unfortunately I was unable to ship the item because it was too large so I requested the buyer get a refund for some reason I was charged the shipping I will never use eBay again after I called nobody could help me nobody knew what I was talking about eBay should be shut down Instead of the buyer being refunded his own money I was charged for the buyers refund can someone explain this to me
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Posted 3 years ago
Items undelivered and not refunded. Been chasing sellers. No response from anywhere. Do not use ebay!
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Posted 3 years ago
Sold a very rare comic finished sale with buyer, received a stellar review, eBay took 12.25 percent , then refused to pay me for a month , still haven’t received payment even after the sale was completed totally disgusted with customer support. Every answer is a circle, will not sell a high value item again! Their excuse was it’s to protect buyer. But the buyer was happy and reviewed and positive feedback was in three days. They’re banking on the sellers money. There should be a review of what interest they collect daily in holds!
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Posted 3 years ago
EBay's website for customer support got hacked and so did I
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Posted 3 years ago
Order a item from detriot axle I never received my order and The seller asked ebay to step and REFUSE to give me my refund and closed the case TOTAL RIPOFF I Want my refund EBAY AND DETRIOT AXLE I WILL BE REPORTING THIS TO THE BBB and disbursing this with my credit card company.
Helpful Report
Posted 3 years ago
We are a genuine company based in Spain. Even though we have provided all the formally required documents, our professional seller account got suspended with no reason. They did not even bother to give us a detailed explanation! What is this? Are we living in an era of dictatorship?
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Posted 3 years ago
I had the worst first and last time ordering off eBay! Never will I ever they protection policy is a lie they are fraud and stole my money and won’t give me my money or item that was never delivered
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Posted 3 years ago
I ordered a product two and a half months ago. It didn't show up on the date it was supposed to so I waited a few more days before contacting ebay (it says it shipped the day after I placed the order) once I heard from ebay they told me to wait a week from the day I sent an email so they could "contact the seller". Well it's been 10 days since and still nothing. I went to look at the user their name is ShopUp do NOT use and I can't find their profile to leave a review. On top of that, I got a notification saying that the item was either removed or not in stock soooooo....where ya at ebay? Give me my money back.
Ebay 1 star review on 23rd September 2021
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Posted 3 years ago
I BUY A LOT OF STUFF FROM EBAY . THEIR RETURN AND REFUND POLICIES ARE REAL BAD FOR REAL CLIENTS. I BROUGHT A PCM FOR MY TRUCK FROM ONE OF THEIR VENDORS ON THEIR PLATFORM FLAg ship one inc. the PCM was no good and I returned it but it's been 4 months no refund or any interest from eBay to resolve the issue. shame on eBay for scamming genuine clients.
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Posted 3 years ago
Awful! What has happened to ebay? Changed their system so if you sell you can't receive a payment via PayPal. So now I'm stuck unable to get the £800 I sold an item for until they send micro transactions to my bank. Customer service are awful, they just repeat the same things to you over and over, that's if you can figure out how to find them. EBay prefer to send you through a maze of "answers to questions" rather than give you an actual person. And then 12% of the selling fee!!! I get that it's their platform but honestly, that figure is ridiculous! Greed is what that is. Last time I ever sell anything on eBay, that's for sure!
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Posted 3 years ago
Not only do ebay make billions and avoid tax they actively work to corrode consumers rights. Use ebay and you will get ripped off, buy direct and know who you are buying from. Ebay attracts the worse kind of sellers and does nothing to stop their dodgy dealing, driving out honest buyers and sellers. After being with them 16 years we desperately need a non American platform who does not rip us off.
Helpful Report
Posted 3 years ago
Ebay is rated 3.1 based on 4,107 reviews