Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,142 Reviews

52 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been ebay customer for 20+ years and loved them till now. I was a concierge customer for last 2-3 years. Can't even get a live person to help. Seller sold fake item advertised as "new and authentic." Open dispute case online because ebay no longer provides LIVE help. Customer service closed my dispute - no explanation. Now I am out almost $100. Closing my account. EBAY - YOU SUCK ROYALLY”

Helpful Report

Posted 4 years ago

“Purchased two Chanel Sweaters- seller stated emphatically that they were authentic. Since it is a fairly moderate size cost- i had them authenticated, they were both counterfeits. Had placed an order with the seller for two more Chanel pieces- a jacket and a t shirt- also counterfeit, also sent for authentication. E Bay and Paypal would not submit my cases for refund, it was after the 30 day guarantee. I would not recommend purchasing any Chanel or any luxury items, off of E-Bay they have authentic luxury sellers online , like The Real Real, Fashionphile and Poshmark that authenticate everything and have a high sucess rating with their items. Seller goes by two names on E- Bay Tatchic Addny006”

Helpful Report

Posted 4 years ago

“As a seller, Ebay keeps going from bad to worse. It is so stressful selling on there for a living. I jump through all the hoops, follow all the rules, my feedback is immaculate, I am a top seller and my performance is way above average, I sell really great stuff too at a good price, but I just can't catch a break. They shifted all the clothing categories around and now people are not seeing my items - I sell vintage clothing. E.g. Now when you search for a vintage dress, vintage dresses are competing with all the modern cheap stuff from China and high street items. You have to drill down into the categories on the left under 'speciality' to actually see real vintage dresses. The Vintage Dresses category does not automatically come up on the list. Ebay used to be a place where you could find unique items, like a treasure trove - now, not so much. My sales have been tanking, some weeks non-existent. I try so hard to get good placement for my items in search, I used to come up on the first search page, but now I come up on the 3rd maybe. I list new stuff every week which is supposed to help. Other sellers I know have been selling elsewhere instead and having a lot better success, I might join them. And don't start me on the awful fees (I currently pay 25% of my sales as fees!! It's becoming really unsustainable) and new payment system where you don't get your cash until 2-3 days after the sale. And they withhold your funds if you have a return request, so you're screwed. I need money to pay postage, eBay! And then there's the confusing back end where things keep getting moved around and there's not much logical sense to it. It feels cobbled together and sometimes unnecessarily complicated. I am just having an awful time being an eBay seller at the moment, and I can't see things improving. Every time they change something, my sales nosedive. I am thinking of abandoning it like so many others have, but it's my livelihood and it's a big risk. I hate being this vulnerable to a company.”

Helpful Report

Posted 4 years ago

“I work listing items on Ebay, the process is riddled with infuriating glitches. I can't stand the site and hope they are eventually overtaken by another company.”

Helpful Report

Posted 4 years ago

“You can blame ebay for your parcel being late as they hold your payment from the seller for up to 8 days! For no other reason than to collect the interest on sales. Was a good company, now greedy, corrupt and deceiving STAY CLEAR If you want an item quickly!!”

Helpful Report

Posted 4 years ago

“The seller hub is a complete joke to navigate. Whoever came up with it, should quit working for Ebay. It is very user unfriendly and though I have called a week ago to ask to be put back into the old format, I am still dealing with their ancient seller hub site. Very, very dissatisfied. Can’t wait to stop using it altogether and move strictly to selling on Marketplace, Mercari and Amazon.”

Helpful Report

Posted 4 years ago

“Ebay guarantee is BS i had them ship item to old address witch you cant just change. Sent email horizon they didnt get back to me tell was already shipped 3 days later. I emailed them same day ordered. Ebay return guarantee. Nope they sided with horizon now im out the money and no item. I even called fedex they wouldn't change address only herizon could witch they didnt. Be my last time oredering from ebay or herizon.”

Helpful Report

Posted 4 years ago

“High seller fees. It is not clear what they receive money for, if there is no elementary protection of sellers. A huge number of unscrupulous buyers”

Helpful Report

Posted 4 years ago

“charging random dispute fees that should never be allowed.”

Helpful Report

Posted 4 years ago

“Wish I could rate a zero. Ebay have become utter greedy bullies. They hold on to payments, charge exorbitant rates, will not pay into my PayPal account, despite themselves accepting PayPal. Now more expensive for me to sell on PayPal. Ebay you suck.”

Helpful Report

Posted 4 years ago

“New payment method is slow and fees are extortionate”

Helpful Report

Posted 4 years ago

“Ebay is no longer save and they will wash there hands really quick. I maid a pretty large order for multiple items on ebay. When I got an email stating my item was delivered I looked for it it was not here I check on ebay and it said my item is in Florida but I'm in Virginia. I called ebay told them I been hack all my orders are going to wrong place,they open a case said I'll get a refund. Then told me wait 3 days for case to automatically close to get my money back,after 3 days I get and email stating no refund and no items. They can't prove that my account was hacked and there for I lost my items and my money. I used ebay for years and told them I never had a problem like been hacked and needed help they said even though I been using them for years I'm on my own and there not responsible for my personal information on ebay site. I repeatedly ask ebay so what your saying is you will not help and I lost my money and items. They refused to give me a straight answer so I kept asking and they they said "yes you lost it all so contact sellers to see if they want to do something to help you" no seller will help and ebay will not help either. Save your money don't use this site I will continue to fight this as it's not about the money for me is about doing the right thing for your customers.”

Helpful Report

Posted 4 years ago

“Awful company. Passed from person to person who couldn't resolve anything. Spoke to 6 different people alone today spanning over 2 hours before I ended the conversation. Morons work there that can't do anything. They just want to make money and that's all they care about. Don't use this terrible site!!”

Helpful Report

Posted 4 years ago

“terrible they don't care about a thing even when you call on the phone the responders act like a robot and follow a wrong book that lets the salespeople do what they want”

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Posted 4 years ago

“This site is okay if you are a buyer but if you are a seller you are literally dumb for selling here go to Mercari get away from Ebay they are taking your money and are very unprofessional compared to Mercari.”

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Posted 4 years ago

“Had account suspended as they stopped doing paypal , loyal customer over 20 years , terrible problems trying to pay £30 to clear account although payment methods set up for them to take outstanding amount & yet it there fault as they stopped paypal & the two alternative payment methods are not taking the payment out , there on line chat is a complete joke & asked to complain & just fobbed off , leaving eBay as it seems there just interested in bullying there customers & manipulating every part of the business Model to take payments , its changed big time & for the worst appalling”

Helpful Report

Posted 4 years ago

“Hub of fake goods . Looks like everything is fake at eBay . I just got fake Nike trainers described as original”

Helpful Report

Posted 4 years ago

“Will never use eBay ever again ,seem so easy to be conned out of money.”

Helpful Report

Posted 4 years ago

“Sold 2 items more than three months ago still not been paid but they took there commission 1st time av sold on eBay don’t use it they are useless u can not get in touch with them would rather boil me head in a pan of stew than use them again”

Helpful Report

Posted 4 years ago

“Order 27-07064-35952. Item 192916794072 Seller padamnabh I placed this order on May 14. It was supposed to arrive between June 3-17. I never received it. I cannot contact either eBay or the seller. The eBay website says the order number cannot be found. It says the item number cannot be found. When I look at my orders it says I have NO ORDERS. I have tried numerous times by website and telephone. What a rip-off. I will NEVER use this eBay scam again. They got me this time but won’t have another change to cheat me.”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,142 reviews