Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Actually 1 star is to high…they let scammers sell auto parts in China that are fraud and they expect the buyer after returning the item as required to spend time calling China to see if the seller received the item before refunding the money … I’ll never purchase a single item from them again!”

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Posted 3 years ago

“eBay is fraud they allow people to scam you and then don’t back you up . Customer service has to be the worst out there.”

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Posted 3 years ago

“Ebay allows sellers to scam buyers. They will restrict your account when you put protections in place. DO NOT sell on Feebay!”

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Posted 3 years ago

“As a seller items cost more in fees They push the auction and say Can make more money…… yeah the item sold for a penny and look at the fees”

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Posted 3 years ago

“Advertisements are beautiful but never recieved anything that even resembles the pictures they advertise. Not all products and sellers are bad. Just please do research before you buy. Very cheap products from some eBay sellers but use high quality pictures to sell. It's very deceiving...that saying one bad apple ruins the bunch. This is true for eBay. I'm going to leave pictures for you to compare. The chair I received is made with fleece material you buy in the dollar store.”

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Posted 3 years ago

“I WILL NEVER SELL ON EBAY.eBAY ALLWAYS ON BUYER SIDE EVEN WHEN THE SELLER IS 100% RIGHT.”

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Posted 3 years ago

“THEY ARE FRAUD!!! eBay is the worst platform to do business. After buyers abuse their buyer protection power, use the item and return it. You have to refund eBay and if you don’t have any payment methods they try to take money from your bank account and get a message saying eBay authorised a transaction. Then after blocking your card they try to change your PayPal password and hack it!!!!!!!!!”

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Posted 3 years ago

“Bunch of scammers Shop Amazon”

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Posted 3 years ago

“Ebay is a joke trying to get your money back. I ordered 3 different items for my car from to different sellers and none of them were correct. I returned them and sent them pics of recipe from fedex on delivery date they received a month ago and the sellers claim they never received them. You call customer service and talk to someone in another country you can't understand and even with all your emails and evidence of return it don't help. Ebay and sellers are crooked. SHOP AT AMAZON AND SAVE YOURSELF MONEY AND HEADACHE. THEY TAKE CARE OF THEIR CUSTOMERS”

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Posted 3 years ago

“They took my money, then suspended my account without any explanation.”

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Posted 3 years ago

“I ordered a cigarette holder on 6/3/21, on Ebay.com, and the order supposedly shipped on 6/7/21, though there has been no movement on the order since 6/7/21. According to USPS.com, USPS never actually received the order. I was contacted by the store seller on 6/14/21, after repeatedly reaching out to them in order to be refunded for my order of a cigarette holder which never arrived. They claimed that they did not receive my first message, even though it looks as if the message went through just fine on my end, and I have a copy of the message in my messages within Ebay. They also claimed they would issue me a refund, though after checking my account, I don’t see that a refund has been processed. I feel as if I am now being given the run around by this seller and I would appreciate it if the Better Business Bureau would intervene and help me to receive a refund for this order, as I honestly do not believe that this seller intends to refund my money without intervention. I submitted a complaint to the Better Business Bureau, so we’ll see what happens there. Also, the seller also claimed that USPS lost my order, so, the order is definitely not going to arrive. Yet after the seller stated, in a message sent to me via Ebay, that USPS had supposedly lost my order, they still refuse to refund my money. Initially they were going to issue a refund to me for the order USPS supposedly “lost,” though after they saw that I left a negative review for them on their seller profile on Ebay, since their communication was so very poor and since they were just very rude in their messages to me, they informed me that they were no longer going to issue a refund to me for the lost order. This is most unprofessional, to initially state that you are going to issue a refund to a customer, and then to deny a customer a refund because they left you a bad review. They also claimed they were denying me a refund because my communication was not good. Which is ridiculous, all of my messages were very clear. They are denying me a refund because I left them a bad review, plain and simple. You don’t get to violate the terms of a sales agreement simply because a customer leaves you a negative review. If every buyer did this then Ebay would have a very bad reputation and customers would quit using their services and Ebay would go out of business. To make matters worse, when I try to get assistance through Ebay, I am also unable to get assistance as I keep getting a message that a tracking number has been provided, and therefore since the seller has provided a tracking number, Ebay will not intervene. Ebay really needs to make it easier to handle disputes. Simply because a tracking number has been provided, this does not mean that the order has not been lost and that a buyer will not be in need of further intervention from Ebay. Of course, I found no number for Ebay, so, I cannot even contact Ebay via a customer service number. Ebay also does not provide an email address, so, I cannot email them either. I have no other recourse but to open a Better Business Bureau Complaint if I ever want to receive a refund. Ebay really needs to revise their intervention process. As it stands, a seller can simply stall and manipulate the system and there is no real recourse that a customer has. All a seller has to do is to simply provide a tracking number and there is nothing a customer can do in order to receive a refund in the event their order is lost and the seller refuses to do the right thing and to issue a refund. Ebay makes it too easy for sellers to work the system. This is not really about the money, $6.84 is not a large sum of money. Though this is about the principle of the matter. This is about Ebay making it easy for sellers to work the system and how incredibly difficult it is to make a dispute through Ebay. This is about the many sellers on Ebay who take advantage of people. It’s wrong, just plain and simple.”

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Posted 3 years ago

“I tried to purchase a pair of rear shocks with a ebay gift card on may 28 the shocks was suppose to be delivered by june 4 i never got the iteams the seller contacted me and said he apology i said ok he then said i can have the shocks to me within 7 extra days i said no i found some at auto zone he said fine here it is june 14 and by me using a ebay gift card i didn't have to go through paypal but ebay keeps converting me to paypal and to make matters worse i loaded $200 the shocks was $89 with ebay transaction fee it came up to $116.74 so i went on to ebay gift card balance all of my money is gone no refund just took my whole $200 dollar”

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Posted 3 years ago

“everyone needs to close there ebay accounts and force them into bankruptcy . and work with a new auction house.”

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Posted 3 years ago

“EBay has No buyer protection , and No Way to contact Them for help ! Host scammed with fake boots , and now they wrote a non reply mail and warn me that i misused my buyer lisence cause o made a dispute forman fake item, i cant believe it”

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Posted 3 years ago

“I paid w/my bank. Seller CHOOSE how to ship, USPS who delivered to wrong street & showed delivered on my front porch. I spent 3 days via phones & USPS web site-was told that had been delivered to wrong street cause they use gps & knew where, but I had go to PO to get document. I had no way get there unless Uber & I’m already out $. I had USPS service request #, but eBay only sided w/seller. My 1st purchase on eBay & will never again. Only out $44.43 but the abusive seller kept taunting me w/messages and eBay don’t care. I used “Replacement” site or Amazon or WalMart even Etsy but never again will I even look on eBay site-I closed my short lived account. Common sense / if I HAD received and continue to dispute KNOWING USPS has gps info???????”

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Posted 3 years ago

“Ebay is a horrible buying site. I've ordered products multiple times and have had issues everytime! The sellers on ebay are a joke. Sell junk & dont stand behind their products. Ive been fighting for almost 2 weeks to get a refund and when I checked the status today it says my case is closed and I did not get a refund! I have deleted the ebay app & will NEVER order from here again.”

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Posted 3 years ago

“Horrible costumer service I've had a problem with one of my purchases for months now and eBay was quick to answer my first few mails, but when it looked liked it wasn't something that could be easily solved they've completely stopped replying to me, which is, ironically, one of the same problems I had with the buyer and was trying to fix. It's been over a month now ansd I've sent 4 emails with no answer despite their 48hr reply back policy. Simply awful.”

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Posted 3 years ago

“ebay scammed me sent me wrong product dirty unsanitary during covid refused refund wont communicate with me now ignoring emails cant call first and LAST experience!!!”

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Posted 3 years ago

“I must agree with earlier posts. Ebay´s customer support was excellent (5 stars) until 1-2 years ago, especially the phone support. Nowadays, the phone numbers are all gone, and Ebay only offers chatbots as customer support. For example. I recently got scammed by one seller, so I tried to get help from Ebay to solve the issue. The phone numbers where no longer in use, so I tried email and chat. But, Ebay did nothing, and the chatbots could not assist in anyway. So, I paid 300 dollars for a product, and proof that that the package never arrived to my address (package tracking history). But still, Ebay did not ban the seller, nor "step in" as they did before. This is positive news for the competitors! :) Ebay´s dominance is definitely going to end soon. Consumers always wins in the end! :)”

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Posted 3 years ago

“Got scammed from a fraud in China. He emailed me daily harassing me. EBAY DID NOTHING. FIRST AND LAST TIME BUYING FROM THEM THEY WORK FOR THE SELLERS AND DON'T CARE ABOUT THE BUYERS AT ALL”

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Posted 3 years ago

Ebay is rated 3.1 based on 4,094 reviews