Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,142 Reviews

52 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my refund from eBay for the purchase that I never received, but getting a refund was a nightmare and their system is setup so that most people simply give up and never get their refund. My seller seem to be not very honest, he operated on eBay since April, 2021 and by June had at least 4 customers' complaints on eBay that they never received their item and seller never replied to their inquiry. Which was also my case, but here is the trick. Seller provides the tracking number for the shipment, which says that the shipment was delivered, but the tracking info doesn't show which address it was sent to and for a consumer it's not easy to find out. Post Office doesn't share this info easily and it took me two trips to the post office and meeting a kind employee there who gave me the print-out of the details, which showed that my item was sent to the wrong street. This sounds like a scam, because the seller is supposed to use eBay label with my correct address. When I presented this info to eBay they told me that I needed to file a police report. Police naturally told me that they don't deal with issues, when the shipment was made to the wrong address. My case was closed then I appealed and I had to write to them NINE times before they finally honored their refund policy. Most people just give up and never get their refund in similar situations. MOST IMPORTANTLY is how eBay support is setup. It operates like support in the Soviet Block countries (Russia, China, North Korea, etc). They ignore all consumer arguments and always reply with the canned reply like you never wrote anything to them making it look like you are talking to the wall. There is no access to the management or more accurately the management has the system setup so that consumers have no access to them just like in the Soviet system. They need to learn from Amazon how the support is supposed to be in America. They break consumer laws and they know that no individual could sue them because the costs are almost always are higher than the refund and people remain without a refund. They need a class action suite to straighten out their customer support system.”

Helpful Report

Posted 4 years ago

“Jun 30, 2021 Cheater, and imposter seller He is a cheater, and imposter وhe sent me a drone charger in a box instead of an AMD Ryzen Theadipper 3990x 64 core I attached the pictures to check it by yourselves I am trying to contact him for more than 3 months, and He didn't answer my messages to refund eBay didn't help as well Don't order from him or you will lose your money.”

Helpful Report

Posted 4 years ago

“I have a problem with an order that's not on one of there buyer case resolution choices and I need to talk to a eBay person and its impossible, I have been using eBay for years but I'm about to go to amazon.”

Helpful Report

Posted 4 years ago

“Worst please to do business. They believe customers are always right and always give them a refund and demand money plus fees from you. Additionally they suspend your account in error if you are able to afford luxury items thinking you are fake but hell na you just rich. I’ll take over one day and eBay will go bust. Watch the space!!”

Helpful Report

Posted 4 years ago

“What can I say that so many people haven't already? Some great sellers, many, mostly from China, are fraudsters and unscrupulous. Unfortunately, ebay takes their side in most disputes because, well, that's where they make their money, seller fees. Now that I don't buy anything on eBay, I found out that by searching for an item on their website, there hasn't been a single thing that I can't buy CHEAPER elsewhere. And Customer service? Non Existent! I believe it's only a matter of time before reputable sellers find other platforms to sell their products and wash the stink off of their reputation. Bottom Line. We Don't Need eBay Anymore”

Helpful Report

Posted 4 years ago

“I don't know how anybody could give this company a rating above a half a star. The most pathetic customer service I've ever had. A bald-faced lie about money back guaranteed oh, what a joke. Will never use their site again customer service sucks and they do not back up there purchases. I ripped me off for $300. What about your guarantee oh we need a police report from Department 1400 miles away from where you made the purchase. What an absolute joke”

Helpful Report

Posted 4 years ago

“EBAY IS MORE FOCUASED ON MONEY THAN BEING A SAFE PLACE FOR PEOPLE TO BUY FROM AND EVER SCAMMER ON EARTH IS LOCATED HERE IT SEEMS”

Helpful Report

Posted 4 years ago

“Ebay = BUYER STAY AWAY Ebay is getting worse in time, I'm a member since 2003 at the beginning Ebay protected the buyer from fraudulent transactions so I felt confident in my purchasing on their site, NOW it's the worse online site. 3 years ago I got scammed for $78 for Epson printer THAT NEVER ARRIVED and they just give me the run around in witch I end up in loosing the money so I closed my account and went to Amazon.com, last year went back to Ebay and ordered a few thins all went fine until they failed to change my shipping address and about to lose another item due to their lack of management, my primary address was correct but apparently it doesn't mean that the shipping address will change automatically and they don't alert you to that fact. Now the seller are in control and ebay will not protect you or give you a refund no matter how small the amount or hard and long you fight for it. FOL ME ONCE SHAME ON YOU FOL ME TWICE SHAME ON ME,,, NEVER AGAIN. EBAY SUCK,, NO STAR IF I COULD WILL GIVE THEM -5 STARS.”

Helpful Report

Posted 4 years ago

“Actually 1 star is to high…they let scammers sell auto parts in China that are fraud and they expect the buyer after returning the item as required to spend time calling China to see if the seller received the item before refunding the money … I’ll never purchase a single item from them again!”

Helpful Report

Posted 4 years ago

“eBay is fraud they allow people to scam you and then don’t back you up . Customer service has to be the worst out there.”

Helpful Report

Posted 4 years ago

“Ebay allows sellers to scam buyers. They will restrict your account when you put protections in place. DO NOT sell on Feebay!”

Helpful Report

Posted 4 years ago

“As a seller items cost more in fees They push the auction and say Can make more money…… yeah the item sold for a penny and look at the fees”

Helpful Report

Posted 4 years ago

“Advertisements are beautiful but never recieved anything that even resembles the pictures they advertise. Not all products and sellers are bad. Just please do research before you buy. Very cheap products from some eBay sellers but use high quality pictures to sell. It's very deceiving...that saying one bad apple ruins the bunch. This is true for eBay. I'm going to leave pictures for you to compare. The chair I received is made with fleece material you buy in the dollar store.”

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Posted 4 years ago

“I WILL NEVER SELL ON EBAY.eBAY ALLWAYS ON BUYER SIDE EVEN WHEN THE SELLER IS 100% RIGHT.”

Helpful Report

Posted 4 years ago

“THEY ARE FRAUD!!! eBay is the worst platform to do business. After buyers abuse their buyer protection power, use the item and return it. You have to refund eBay and if you don’t have any payment methods they try to take money from your bank account and get a message saying eBay authorised a transaction. Then after blocking your card they try to change your PayPal password and hack it!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Bunch of scammers Shop Amazon”

Helpful Report

Posted 4 years ago

“Ebay is a joke trying to get your money back. I ordered 3 different items for my car from to different sellers and none of them were correct. I returned them and sent them pics of recipe from fedex on delivery date they received a month ago and the sellers claim they never received them. You call customer service and talk to someone in another country you can't understand and even with all your emails and evidence of return it don't help. Ebay and sellers are crooked. SHOP AT AMAZON AND SAVE YOURSELF MONEY AND HEADACHE. THEY TAKE CARE OF THEIR CUSTOMERS”

Helpful Report

Posted 4 years ago

“They took my money, then suspended my account without any explanation.”

Helpful Report

Posted 4 years ago

“I ordered a cigarette holder on 6/3/21, on Ebay.com, and the order supposedly shipped on 6/7/21, though there has been no movement on the order since 6/7/21. According to USPS.com, USPS never actually received the order. I was contacted by the store seller on 6/14/21, after repeatedly reaching out to them in order to be refunded for my order of a cigarette holder which never arrived. They claimed that they did not receive my first message, even though it looks as if the message went through just fine on my end, and I have a copy of the message in my messages within Ebay. They also claimed they would issue me a refund, though after checking my account, I don’t see that a refund has been processed. I feel as if I am now being given the run around by this seller and I would appreciate it if the Better Business Bureau would intervene and help me to receive a refund for this order, as I honestly do not believe that this seller intends to refund my money without intervention. I submitted a complaint to the Better Business Bureau, so we’ll see what happens there. Also, the seller also claimed that USPS lost my order, so, the order is definitely not going to arrive. Yet after the seller stated, in a message sent to me via Ebay, that USPS had supposedly lost my order, they still refuse to refund my money. Initially they were going to issue a refund to me for the order USPS supposedly “lost,” though after they saw that I left a negative review for them on their seller profile on Ebay, since their communication was so very poor and since they were just very rude in their messages to me, they informed me that they were no longer going to issue a refund to me for the lost order. This is most unprofessional, to initially state that you are going to issue a refund to a customer, and then to deny a customer a refund because they left you a bad review. They also claimed they were denying me a refund because my communication was not good. Which is ridiculous, all of my messages were very clear. They are denying me a refund because I left them a bad review, plain and simple. You don’t get to violate the terms of a sales agreement simply because a customer leaves you a negative review. If every buyer did this then Ebay would have a very bad reputation and customers would quit using their services and Ebay would go out of business. To make matters worse, when I try to get assistance through Ebay, I am also unable to get assistance as I keep getting a message that a tracking number has been provided, and therefore since the seller has provided a tracking number, Ebay will not intervene. Ebay really needs to make it easier to handle disputes. Simply because a tracking number has been provided, this does not mean that the order has not been lost and that a buyer will not be in need of further intervention from Ebay. Of course, I found no number for Ebay, so, I cannot even contact Ebay via a customer service number. Ebay also does not provide an email address, so, I cannot email them either. I have no other recourse but to open a Better Business Bureau Complaint if I ever want to receive a refund. Ebay really needs to revise their intervention process. As it stands, a seller can simply stall and manipulate the system and there is no real recourse that a customer has. All a seller has to do is to simply provide a tracking number and there is nothing a customer can do in order to receive a refund in the event their order is lost and the seller refuses to do the right thing and to issue a refund. Ebay makes it too easy for sellers to work the system. This is not really about the money, $6.84 is not a large sum of money. Though this is about the principle of the matter. This is about Ebay making it easy for sellers to work the system and how incredibly difficult it is to make a dispute through Ebay. This is about the many sellers on Ebay who take advantage of people. It’s wrong, just plain and simple.”

Helpful Report

Posted 4 years ago

“I tried to purchase a pair of rear shocks with a ebay gift card on may 28 the shocks was suppose to be delivered by june 4 i never got the iteams the seller contacted me and said he apology i said ok he then said i can have the shocks to me within 7 extra days i said no i found some at auto zone he said fine here it is june 14 and by me using a ebay gift card i didn't have to go through paypal but ebay keeps converting me to paypal and to make matters worse i loaded $200 the shocks was $89 with ebay transaction fee it came up to $116.74 so i went on to ebay gift card balance all of my money is gone no refund just took my whole $200 dollar”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,142 reviews