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Ebay Reviews

3.1 Rating 4,026 Reviews

54 %

of reviewers recommend Ebay

Company Reviews

3.1

Based on 4,026 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 3rd May 2024

Ebay 5 star review on 13th April 2024

Ebay 1 star review on 11th April 2024

Ebay 1 star review on 24th March 2024

Ebay 1 star review on 24th March 2024

Ebay 1 star review on 11th March 2024

Ebay 1 star review on 9th March 2024

136

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve always had quite a neutral opinion on eBay. Today, however, I filed a complaint about a purchased item that was removed from my orders. Not an hour had gone by before I got emails from both eBay and PayPal saying the full amount including postage were being refunded back into my account. I am so impressed with the service.”

Posted 4 years ago

“Have been selling and buying on eBay and have always had great customer service and support. Hate haters😢”

Posted 4 years ago

“Great website, used it many of times for buying and selling. Always helpful and quick transactions”

Posted 4 years ago

“They got everything you want”

Posted 4 years ago

“Jamal the representative I spoke to was very helpful although the First Lady I spoke to didn’t help and gave me a number that didn’t even work but Jamal got me my refund within 5 minutes of speaking”

Posted 4 years ago

“Bought from ebay recently and seller didn’t send item. Ebay dealt with it extremely quickly and I had my money back straight away. A great company to buy from.”

Posted 4 years ago

“Great company ,with comeback if goods faulty ,never had a problem with them and a lot of goods free delivery”

Posted 4 years ago

“Great service, quality product”

Posted 4 years ago

“eBay is honestly the best, superb customer service and they step in and help solve cases in a really quick manner. My overall experience from eBay from the past 3 years is way beyond outstanding for me.”

Posted 4 years ago

“I am a devoted ebayer. If I have a problem, the make it right Everytime”

Posted 4 years ago

“I just love the best site to buy anything.”

Posted 4 years ago

“Have uses ebay for like ever great”

Posted 4 years ago

“Always pleased with my purchases and delivery”

Posted 4 years ago

“I purchased a wool rug from fysdistributor1 and it arrived in good time, clean and as described by the seller. I found this seller to be curteous and helpful and I would most certainly purchase a rug from him again.”

Posted 4 years ago

“https://www.fakebanknotes.com”

Posted 4 years ago

“Great customer service”

Posted 4 years ago

“Fantastic service and safe and secure way of paying”

Posted 4 years ago

“The ability to do d a purchase bargains,and the massive choice of goods to buy,new a second hand”

Posted 4 years ago

“I have used Ebay for many years as a buyer. My experience overall has been excellent. Almost all of my transactions with sellers have been amazing. What I really appreciate is that Ebay has safeguards in place to protect buyers when things go wrong. Over the many years I have been buying products on Ebay, I've only had three real issues. The first two were clearly seller scams, but Ebay made it RIGHT immediately and I received my money back both times. The third issue was a product that I received that wasn't working for me. I requested a refund and Ebay sent me all the information to return the item to the seller. It was an easy process and the seller (atog2000) agreed to give my money back. The whole process only took a week and my money was refunded. Customer service is everything and I have to give the seller props, they made it right and I will certainly buy from this seller in the future. In my opinion, the customer service of Ebay is second to none! I love that many sellers understand the power of "Fast and Free Shipping." I only buy from those sellers. My packages arrive so fast that sometimes I am blown away by how fast I received an item. I love Ebay and will continue to buy products from the many sellers on the Ebay site. Keep up the excellent work Ebay!”

Posted 5 years ago

“10 out of 10 very good”

Posted 5 years ago

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Ebay is rated 3.1 based on 4,026 reviews