Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,112 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothes were really nice perfect fit and came quick sellers communication was excellent”

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Posted 7 years ago

“protection when you buy goods and the easiest way to shop”

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Posted 7 years ago

“Quick Delivery”

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Posted 7 years ago

“Shopping at ebay is easy, there is a variery of items in shop.”

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Posted 7 years ago

“Had a query on a customer cancelling an order so had to ring ebay. They were very polite and quick to answer the call and resolve the problem.”

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Posted 7 years ago

“got better all round this year”

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Posted 7 years ago

“The site design is absolutely awful, from another century, hard to navigate, etc The delivery time, if you order directly from China is bad, but prices are good and the products which I bought are per description.”

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Posted 7 years ago

“Good products easy to order”

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Posted 7 years ago

“Quick and easy from start to finish. Products on time and packaged well.”

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Posted 7 years ago

“Absolutely disgusting. Sellers haven’t got a leg to stand on even when they’re in the right. Sold an item with an accurate description but because the buyer decided she didn’t like the item, I had to pay for return postage, even though in their policies it states when an item is incorrectly described the seller has to pay for return postage. I told the seller to just keep the item as I’d rather not pay an extra £3 for an item I wouldn’t not even receive back anyway because my old address from 2 years ago were on it, even though I changed it on my eBay account when I moved! But she sent the item back anyway, so I’m out of pocket with my item, my money and postage just because the buyer decided it wasn’t her style. When seeking help from eBay I was told to just ‘go out and collect it’ from an eBay ‘advisor’ without any concern that this may not actually be even possible? Disgusting and inconciderate. All they seem to say is ‘apologies this much be a discouraging experience’ so patronising and they couldn’t give a flying pig. I’ve been an eBay member daily for over 7 years and never have I been treated the way I have been treated by a company before. I will be sending a complaint for what it’s worth and will be deleting my account. AVOID. THERE ARE MUCH BETTER SELLING SITES OUT THERE WITH BETTER CUSTOMER SERVICE”

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Posted 7 years ago

“eBay has a wide range of things to buy.”

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Posted 7 years ago

“Great packaging. They delivered on time and I didn't have to pay for custom.”

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Posted 7 years ago

“Good and useful tech”

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Posted 7 years ago

“the quality of the product is good”

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Posted 7 years ago

“a very happy customer”

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Posted 7 years ago

“Most items I order come very quickly. If there are any problems Ebay will step in and help with All problems until your satisfacted.”

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Posted 7 years ago

“Easy picicing”

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Posted 7 years ago

“I have been using this site for a long time and I feel good. Maximum seriousness on the part of everyone.”

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Posted 7 years ago

“Good quality items and a good reputation.”

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Posted 7 years ago

“Great choice of products and simple to use with trusted services.”

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Posted 7 years ago

Ebay is rated 3.1 based on 4,112 reviews