Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,095 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst company scammer and fraud people no respect for seller i feel shame my self doing business with ebay all mostly buyer fraud item buying and claiming item did not received totally scammer any body can buy and claimed item did not received ebay have not any control customer service member from dublin all uneducated and unprofessional and very rude totally shame on their self should kick them out from job i wish this ebay should shut down biggest fraud and scammer company i have ever seen in my life please stay away”

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Posted 6 years ago

“Some of the items never arrived. I paid for an item, only to find out after i paid that it longer exist,it has been more than a month since my case is being processed yet i still have no money”

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Posted 6 years ago

“Have had my first experience with Ebay Customer Service today; I've been using ebay to buy and sell for over 10 years now. But last week, when placing a order that contained multiple itemes, in different quantities , ebay have locked my account on account that the computer I was using was not recocnized by them; I've called Customer Suport , unlocked it, placed the order; A few days after I've found my order to be doubled ( Every item, in the same quantities, from the same vendors ; just as if you would hit the pay button, but instead of your itemes be taken from your shoping basket and the transaction to be confirmed, nothing happens, so you hit the Buy button again, but now the system registers both Buy button actions so it doubles you order). Anyway, after talking to a poor english Rep , I get a Manager ( wow , this is good, surely they should understand my problem ) ; NOPE... the Manager gave me 2 options: Try to get in touch with the selller and ask them to cancel your order, arrange for returns and wait for reffund , or sell the extrta itemes yourself ( we will get the sell fees double , not too bad for us !! ) ; They simply refused to accept any responsiblity ( a double order has never happened on Ebay , so it is not possible , she said ! ) My advice : Stay away from ebay, plenty of other options out there with less fees for seller anyway : Wish, Facebook market, OLX,”

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Posted 6 years ago

“Clothes were really nice perfect fit and came quick sellers communication was excellent”

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Posted 6 years ago

“protection when you buy goods and the easiest way to shop”

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Posted 6 years ago

“Quick Delivery”

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Posted 6 years ago

“Shopping at ebay is easy, there is a variery of items in shop.”

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Posted 6 years ago

“Had a query on a customer cancelling an order so had to ring ebay. They were very polite and quick to answer the call and resolve the problem.”

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Posted 6 years ago

“got better all round this year”

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Posted 6 years ago

“The site design is absolutely awful, from another century, hard to navigate, etc The delivery time, if you order directly from China is bad, but prices are good and the products which I bought are per description.”

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Posted 6 years ago

“Good products easy to order”

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Posted 6 years ago

“Quick and easy from start to finish. Products on time and packaged well.”

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Posted 6 years ago

“Absolutely disgusting. Sellers haven’t got a leg to stand on even when they’re in the right. Sold an item with an accurate description but because the buyer decided she didn’t like the item, I had to pay for return postage, even though in their policies it states when an item is incorrectly described the seller has to pay for return postage. I told the seller to just keep the item as I’d rather not pay an extra £3 for an item I wouldn’t not even receive back anyway because my old address from 2 years ago were on it, even though I changed it on my eBay account when I moved! But she sent the item back anyway, so I’m out of pocket with my item, my money and postage just because the buyer decided it wasn’t her style. When seeking help from eBay I was told to just ‘go out and collect it’ from an eBay ‘advisor’ without any concern that this may not actually be even possible? Disgusting and inconciderate. All they seem to say is ‘apologies this much be a discouraging experience’ so patronising and they couldn’t give a flying pig. I’ve been an eBay member daily for over 7 years and never have I been treated the way I have been treated by a company before. I will be sending a complaint for what it’s worth and will be deleting my account. AVOID. THERE ARE MUCH BETTER SELLING SITES OUT THERE WITH BETTER CUSTOMER SERVICE”

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Posted 6 years ago

“eBay has a wide range of things to buy.”

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Posted 6 years ago

“Great packaging. They delivered on time and I didn't have to pay for custom.”

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Posted 6 years ago

“Good and useful tech”

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Posted 6 years ago

“the quality of the product is good”

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Posted 6 years ago

“a very happy customer”

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Posted 6 years ago

“Most items I order come very quickly. If there are any problems Ebay will step in and help with All problems until your satisfacted.”

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Posted 6 years ago

“Easy picicing”

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Posted 6 years ago

Ebay is rated 3.1 based on 4,095 reviews