Ebay Reviews

Name: Ebay
Rating: 3.06

3.1 Rating 4,165 Reviews

52 %

of reviewers recommend Ebay

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3.1

Based on 4,165 reviews

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Ebay 1 star review on 11th September 2025

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154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ebay has been changing the bar and sellers beware! Buyers beware as sellers leave the platform due to erroneous uses of SNAD. Did you know that you can sell something brand new, matches an MPN of a major retailer BUT if a buyer says it doesn't match the (white, brown, grey, tan) i have then ergo you haven't described it accurately? Yes i can have an exact match to a major retailer and the photo the buyer sends matches my photo 100% or extremely close bearing in mind professional lighting used by a retailer versus 'joe at home' photographing skills. But they're big issue, as detailed in the text, is that it doesn't match something at home. What you say? That's an opinion therefore a 'change of mind'? All sellers legally have to do is match their own photos, describe condition if used or packaging is new, ensure an mpn to make sure it's water tight with your description...then in fact you've described accurately but the buyer changed their mind. Good luck telling ebay that. No it doesn't matter that their text implicates them and exonerates a seller...no one reads it. Did you know that? They have an autofeature on all cases of SNAD to find in the buyer's favour and the seller can work out the appeal later. Generally speaking sellers and buyers both get compensated for a 'no fault' case. Great use of money, frustration and time ebay. If you ask them to explain this bizarre business practice, they say 'you must wait 8 days for it to escalate to an ebay member of staff' but wait you say, at that point you've already assumed my guilt and the buyers innocence...took money from my account, sent them a label on my behalf! Oh then you get the answer that ebay assumes people are good and telling the truth (that's a quote from ebay) but you say...well if 'people' are good doesn't that presume sellers too? The answer goes back to but they buyer says it isnt the right colour. You say but I've proven here and here and here...even with their own evidence that it is! Ah...but then you have to wait the 8 days and round the circle we go! Glad ebay assumes buyers are right, honest, know what a COM is versus a SNAD is and dont make a living h*ll of a life for the seller with threats of feedback if you dont accept the return for 'whatever reason, what does it matter?' But i, as a private seller, have the right to say no to COM...at least that's what ebay says! Oh but we're dealing in moveable policies...mine with not accepting them can change, theirs of honouring this promise...eh moveable. But they get around it by tying sellers into knots and dealing with more abusive buyers with unreasonable demands that state that they item must match what they 'believe' it should match be that a carpet, a sofa, a dress, a shirt...the list goes on. Why ebay do you presume that buyers with a 33% chance of being right, are well...right? And yes, it comes down to about 33%. There is 33% chance they have experience and are trying it on, knowing ebay will find in their favour and no longer is it a matter of sellers having the opportunity to say - I don't do change of mind, which is their right. Or they can, as so often happens, be a novice ebay buyer who doesn't know the difference or reads ebay's (obscure, hidden, not advertised, etc) policy of what falls under 'SNAD' versus 'COM' and ebay fails when someone joins ebay, when they buy something, when they are unhappy with their purchase and worse still, when it is proven, after the seller has to prove again that they sold the item correctly, that it was buyer's remorse, ebay STILL DOESN'T TELL THEM. So sellers go through a lot in the case history to prove something, unequivocally, and still ebay does not inform the buyer that they cannot and should not use SNAD as a get out of jail free card. So sellers are abused again and again with ever increasing demands of 'making buyers happy', not making sure that they sell the item they promised to sell. Isn't that for business sellers - to ensure buyers are happy? Isn't it for private sellers - who want to sell their item for a fair market price and not have it returned, unpackaged, changed, tried on - to sell accurately to ensure that doesn't happen, with a nod to 'keeping buyer's happy' by dealing with them professionally, and attempting to work this out? So ebay - why do you ignore your promise to ebay sellers that they may decline change of mind returns? Oh but you say a buyer has said it isnt as described? I say 66% that isn't true, either through falsifying claims or pure, unadulterated, ignorance - which you refuse to clear up with telling people what the difference is, and holding them to it. You say people are good - what about private sellers, are they not? They have at least a 33% chance of being right and good too! They can describe something accurately, maybe get it wrong which accounts for 33%, or be falsifying their listings - but let's face it, they'll pay the price 10 times over if they do. With ebay finding in the favour of the buyer, many legal issues, and bad feedback (which sellers aren't allowed to return to buyers). So they already have much incentive to not be in the 33% of deliberately not describing an item. But they have 33% chance they have done so absolutely accurately, and it is the buyer's - at ebay's insistence - over indulgence into entitlement, or it is due to the buyer's - at ebay's enabling - why? oh yes because buyers are good people, only - to never learn or know the difference. I plan on finding a seller who sells oranges, getting them, then putting in a SNAD and saying - they weren't flown over from Florida - not as described - to see how ebay arbitrates that! Can I do it? Can I get away with telling sellers that it isn't just to sell oranges, as they do, but to sell the oranges I WANT, and get away with it. Before anyone in the peanut gallery comments that returns are a better idea. That is an opinion and great though it may be, we have to deal in facts. Ebay offers sellers the option to refuse Change of Mind, but honour, despite their policies to the contrary, buyer's claims - no questions asked. They encourage buyers to become harassing, argumentative, entitled, sometimes simply due to ignorance of online buying! So despite your opinion of whether or not it's a good idea, it is in fact a policy they have and therefore have to honour. I cannot decide that I think people should work 14 hour days, that's my opinion - but as a manager or owner of a business, I cannot expect that or begin to change the laws arbitrarily, or what would be more efficient, or better business for me, or even better business for my customers because I get - through my employees - so much more work done for my clients! I have to find the right balance, know the laws, know their rights and balance it against client's wishes - it's my job to work that balance out. As much as it is ebay's job to work that balance out. Buyers don't win, anymore than my clients do over what I have to balance as promises or laws for my employees. So ebay, I put to you the following questions and yes, I'd like something responded to as thought out, well reasoned, as my information above - stop stating your policy like it's an answer, I know your policy and I am questioning it here in a public forum for anyone here to see, and anyone, should I share what's on here, publicly or publicised, to see: 1. Why do you not honour private sellers rights to not accept COM returns? 2 Why does your system automate the decision in the buyer's favour, which precludes you from honouring your promise to private sellers? 3. Why are buyer's 'good people' and assumed as such? 4. Why aren't sellers assumed as 'good people'? 5. Why can sellers not put feedback on buyers who abuse the system and other so that other sellers may preclude them from sales if they want? 6. Why can't sellers say, realistically, I do not want anyone who has 0 feedback because they are generally ignorant of ebay's policies and indignant that they know they will get a MBG no matter what because all sellers must, for any reason? 7. Why do you not allow for removal of buyers with less than zero feedback to exist as a preclusion from seller's available buyer audience as you claim to do in site preferences (it's a non-sequitur) - those are the only 'feedback' exclusions ebay allows on site preferences but they essentially are unicorns and do not exist because no buyer can be less than zero and they can just start up a new ebay account to be a nuisance to someone else? This is further exacerbated by ebay staff who repeat policies over and over never realising they do not make sense, overrule seller's rights, and are down right insulting by saying we believe the buyer, so set up an automated system in their benefit, because we believe people are good.”

Helpful Report

Posted 7 years ago

“Never again!!! Money guaranteed? That's a lie!! Paid and never received a package or a refund! Ebay closed my case because it was showing the item was delivered? Meanwhile I never received anything! This is ridiculous. If i could i would leave NO STARS!!! Waste of time and waste of moneyyyyyy, in my case.”

Helpful Report

Posted 7 years ago

“Unsupportive eBay after purchasing a phone which is obviously a scam. After purchasing a phone yesterday thinking it was ok as I went through sellers feedback and seem on the surface ok. Went back durning the evening to check again and found some newly listed negative feedback saying seller took money didn’t send item and then realisted it which is when I purchased it.... called eBay today to try and cancel and get money back but no chance have to wait till the 18th November to see if seller sends the item then have to start fighting for the money back..... why can’t they just cancel the order and refund the money..... eBay did say they were monitoring this seller!!!! That’s no good to honest people who buy from eBay on a regular basis like myself.........”

Helpful Report

Posted 7 years ago

“I am an occasional buyer an sold a handful of unused items on Ebay about 15 items in three years. Recently I bought a screen protector for my phone from this trade seller and it did not fit my phone although I had ordered what I thought was the correct product. Left some feedback on Ebay to warn other customers and have not used any abusive language at all. The Trade seller simply opened a case against me and accused me of leaving misleading feedback. I got a nasty email from Ebay advising me that I had abused their policies and that my feedback was removed. I was angry to be treated in such a way when all I did was leave some honest feedback and contacted customer services only to be told that once feedback was removed there was nothing that could be done. I advised them that clearly nobody had checked my review nor the facts and that somebody somewhere had just clicked on a button without checking anything, they could not care less and dismissed my complaints. I think feedback on ebay is misleading and should not be taken as completely honest and independant. Ebay is becoming more a place for big traders who don't really care if they have some negative feedback, you just have to cross your fingers when making a purchase through the Ebay Jungle. Similarly, I think Ebay does not protect small sellers and is quick to quick them whenever they receive a couple of negative feedbacks. Ebay used to be a good place to buy soem really good bargains from honest private sellers but today it has grown too big and only seeks profits from thebig fat cats and couldnt care less about private customers or traders”

Helpful Report

Posted 7 years ago

“never using eBay again. Rip off people. Charged me £18.50 for a listing that was meant to be £1. And their customer service tells me to check the terms and conditions.when I was listing the item there was nothing that told me”

Helpful Report

Posted 7 years ago

“Awful for both buying & selling - eBay do not care about either buyers or seller's only the money they get - they treat seller's like rubbish and expect the seller to stand any misues scamming from buyers, which happens all the time, 'my item never turned up' BS, how they even get away with this legally this day and age is just crazy, i've bought plenty of items not registered online and they ALLWAYS turn up never had any items not turn up. As a buyer now it is not a good place because NO ONE dare sell anything worthwhile as they are scared they will be scammed so the site is full of CHEAP rubbish. I once read someone wrote - 'never sell on eBay something you can not afford to lose' thus equals eBay - awful they way its ended up.”

Helpful Report

Posted 7 years ago

“The most awful along site I've ever used, stupid outdated policies that only protect the buyer not the seller and ensure that fraudulent buyers can commit their offences with EBays help and blessings. Useless customer service department that you struggle to email and they seem to struggle to understand basic English. For the fees you pay to use the site a yard sale with a three year old running it would be more efficient. I can honestly say I have never HATED any other site in the way I hate ebay. Useless pointless and aggravating.”

Helpful Report

Posted 7 years ago

“Very unhappy goods have gone to the other side of the world”

Helpful Report

Posted 7 years ago

“Not happy with the amount of time it took to get my last order. I was told my delivery would arrive on Wednesday. I took the day off work. The order did not arrive until friday. On the tracking website though it shows my order was delivered on Thursday? There was no communication to mention the delay and the website was not regularly updated. Not happy”

Helpful Report

Posted 7 years ago

“Their money back guarantee is no guarantee at all and no protection from the scammers that they promote, due to their greed for fees.”

Helpful Report

Posted 7 years ago

“They didnt”

Helpful Report

Posted 7 years ago

“always take the side of the seller so you get no item and no refund”

Helpful Report

Posted 7 years ago

“Not happy with the service. Never received my order after a long wait of 4 months. Still don't have it.”

Helpful Report

Posted 7 years ago

“Buying electrical is a waste of time, the 12 month guarantee on such items bought in the UK by law is worthless. Buy you're electrical elsewhere”

Helpful Report

Posted 7 years ago

“I ordered some items and till today, I have not received the items and/or refunds. They are absolutely unreliable, unpreffessional, crooks, scammers, to say the least. I intend top take them to consumer council.”

Helpful Report

Posted 7 years ago

“Con. 1 pound selling items cost me £150 and didn't sell customs service rude use Facebook it free and better”

Helpful Report

Posted 7 years ago

“Charged £300 for an item I didn't sell and wasn't aware I would be charged such I huge amount for an item I listed 3 times with a reserve. When I called ebay. They didn't care at all and took the Money in full which bow leaves me and my kids to struggle.”

Helpful Report

Posted 7 years ago

“Out $100. eBay is NOT worry-free shopping. A few months back I purchased Canada goose jacket, which was advertised as authentic. It was not, and it wasn't even a good fake, it was ridiculous. The seller purposely hid the fake logo, and hologram looked to be real from the pictures. I naturally went to return, eBay told me if the seller hasn't provided a return shipping label, I would have to pay for one, and the seller has to pay me back for the cost. Seller never did, months of back and forths with the seller, he shut me out, eBay "stepped in," but they didn't do anything. I called customer service a few times, hours of holds, they said they'll look into it, never got a callback. called again, hours of waiting again, then the lady said they wouldn't refund since it was not their responsibility the guy cheated me and HUNG UP ON ME! I'm out a hundred bucks because I trusted eBay's "Worry-Free shopping." There is no money back guarantee. NEVER trust a seller with "No returns, But backed by eBay money back guarantee."”

Helpful Report

Posted 7 years ago

“I am trying to get my refund but have been lied to twice by your customer services that I would receive it within 24 to 48 hours. I called on Monday 1st October and again on Wednesday 3rd October to complain and I was again promised the same. I bought an item that was not a described, waited ages to obtain a return label and now it has been delivered, I just want my money back please (without the lies).”

Helpful Report

Posted 7 years ago

“Ebay used to be good, now its just about how much money they can make out of Sellers. Never seen so many bad reviews as I have this last year or so. Think they got too big for their Boots.”

Helpful Report

Posted 7 years ago

Ebay is rated 3.1 based on 4,165 reviews