Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,128 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,128 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 13th November 2025

Peter Jessie

Ebay 1 star review on 11th September 2025

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155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The other day i went to your shop to oder a nice refreshing beverage but the level of disrespect coming from person serving me was astronomical. After a long 15 minutes, with my children suffocating in the scorching car, I finally received the smoothie. To my shock, i found a HAIR in my beverage. This ruined my day so i demanded a refund. They refused! I then asked to see the manager but they said he was sick today because of covid! This is not ok as there should always be a manager. Yours sincerely, Karen Sommers xx”

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Posted 5 years ago

“Had basically every item in the last 3 months turn up faulty, I'm sick of re sending them and waiting to order new items again. Been a big fan of ebay for years but now I'm switching to amazon as this is just ridiculous, ebay doesn't regulate anything they sell. Infact they claim they don't sell live animals but yet you can buy a tarantula as "live food"... what would you have in your home that would eat a tarantula? Nothing. Theres loopholes throughout the whole ebay system but they don't care as long as they generate revenue for themselves, probably why scammers are flocking to ebay. I'd advise not to buy on ebay but if you do make sure to read all the recent reviews of the buyer as these are the ones that count the most, scammers are now using old accounts with good reviews to disguise themselves so be careful.”

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Posted 5 years ago

“I placed an order 2 weeks ago and srill waiting to be delivered, it supposed to come few days ago. Their customer service is garbage!!!”

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Posted 5 years ago

“Miss leading on the app not showing all the fees and I'm upset and angry with ebay they said wish we can help and refund the money back to you but we can't and not helpful at all”

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Posted 5 years ago

“Miss leading on the app not showing all the fees and when try to sort it out with them they not helpful at all and they said we can't refund any money back to you. I feel upset and angry with ebay and won't sell any more things on ebay again.”

Helpful Report

Posted 5 years ago

“Want to warn everyone to buy from supplier globalfactory1891. I bought a cutting plotter with 2 years warranty. After 6 months it broke. After 3 months of mailing back and forth, globalfactory1891 arranged a transport company to pick up the plotter. When the machine reached globalfactory1891 warehouse they said that the machine was scrap and that I could only get 80% of the machine's value. I should be happy that I was able to use the machine for 6 months according to globalfactory1891. Have a hard time understanding how 2 years warranty can mean that globalfactory1891 can't offer me an equivalent plotter that works or the whole sum back so I can buy from another supplier. I can't buy an equivalent plotter for 80% of the value. In my last email where I asked them to send back my broken machine and money to the repair so I can fix it, they did not reply to that email. They now have the machine, do not want to replace me with a working machine and do not want to pay back what the machine cost. To me, it looks like fraud. Is this a supplier ebay wants customers to be fooled by? Help me with this provider and warn them of their behavior towards customers, if it doesn't help, close their account so they can't fool any more customer. I'm certainly not alone in being badly treated by warranty cases by globalfactory1891 0 views Share Edit review Remove review”

Helpful Report

Posted 5 years ago

“Be careful with eBay that really doesn’t care about their customer. One of the experience that I have is the seller was harassing me and ebay did nothing. The seller even emailed me in my email out side ebay calling me nasty names I send a copy to the ebay email, of course he denied.. but what he text me I can tell plus my email is private. They did nothing about it. I tried to contact them could not. I going to close my, cause I am worry about my safety. I would just keep Amazon. Ebay is not good at all. They really don’t care about the customer.”

Helpful Report

Posted 5 years ago

“Disgusting!! if you Planning to waist your time and money and loosing your goods use (eBay)! hehe what’s tha joke!! I put my bike on auction With no return accepted option after the guy cam and tested it, was really happy to take it, after week sent me a message asking for a full refund as the hand grib was broken! EBay took action for send a return post letter (what a joke) for a full refund and said if I haven’t sent the return post they will issue a full refund automatically I’m trying to contact the buyer to drop the bike back for a full refund he doesn’t bother as is going to have it anyway! What next ??? ebay HOUWEEEEEE!!!!!”

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Posted 5 years ago

“I will never buy from or through eBay again worst experience I've ever had”

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Posted 5 years ago

“It is not the first time this happens to me when buying on ebay. This is the last time I buy from them, lots of scams, and they are mediocre when it comes to customer service. I bought something that came broken and I asked the seller for a shipping label that he never send, when I contacted ebay customer service they told me I had to wait and then, when I contacted them again because the seller never send the label, they said they were sending me one return label which I never received. Of course I loose my money. Thanks ebay for always doing nothing.”

Helpful Report

Posted 5 years ago

“If you do business with EBay, don’t expect eBay customers service to help you. Contact your card company and dispute the charge. My order past estimate delivery by 15 days and seller keep extending the delivery days (3 time) . eBay customers service agreed and put my case on hold . eBay phone line is not working and it’s no way that you can talk to live service . Stay away from this scam company.”

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Posted 5 years ago

“No Les recomiendo NO comprar en e bay. Ya 2 veces me cancelaron mi compra si ninguna razon....pero si me robaron de mi cuenta lo que habia " tratado de comprar" . Nadie da explicacion . Terrible costumer service. Es feo dejar llorando a un cliente ....JAMAS compren en eBay. Amazon es mil veces mas serio ; respetuoso y cumplidor. Guillermina Parztelnik.”

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Posted 5 years ago

“I was scammed on eBAy by a buyer who has more than 4000 reviews in Jan 2020. He made claim that my gaming laptop and charger was missing and charge back me. Everything else was in the package. I believe he took them out then took pictures of it and then open up a case which i lost.eBay refused to help me and told me to go to PayPal. PayPal also just yesterday favor the buyer and wont help me out at all.USPS said since he send the item back to me cause eBay told him to, i cant claim insurance no more. I have receipt of the shipping with the weight but doesn't help. If your selling on eBay go somewhere else. There will be no help for you if you get scammed. DO NOT TRUST tech2upcrepair. HE IS A SCAMMER!”

Helpful Report

Posted 5 years ago

“Buyer Beware!! Both seller & eBay Customer Service seem to be scammers! My money was taken, but I never received 2 of my purchases or refunds!! After opening a case w/eBay, just those 2 purchases mysteriously were deleted from my purchase history! BUYER BEWARE!!!!”

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Posted 5 years ago

“Many of the sellers are very poor, do not receive the item - if you do & need to return, the seller ignores you. Customer Services at ebay is very poor, should you have an issue then report it to Paypal or, even better, your card issuer. Choose Amazon over Ebay.”

Helpful Report

Posted 5 years ago

“I purchased an item that never arrived. The seller then didn't answer my request for a refund and I think they have closed their account with Ebay. I tried to use the Ebay Money Back Guarantee, forget that! It's nearly useless, I really think Ebay makes up their own rules about the money back guarantee. Try to find how many days you have to get your money back. In my case I asked for my money back after waiting for 3 months for the product to arrive from China or Taiwan as the seller had stated.”

Helpful Report

Posted 5 years ago

“I purchased a Bible at eBay expedited shipping which I paid for separately. The Bible did not arrive as expected priority mail, but the seller mailed it by media mail instead. The Bible was scheduled to be delivered on May 18, 2020. When I reach the item through USPS it says that the item was delivered at front porch/door. There was nothing left there either left on my mailbox. If the Bible was to be delivered by USPS it should of been put in the parcial mailbox and a key should of been put in my mailbox, but there were no key there. I contacted eBay customer service by summiting a eBay guarantee policy which states: If you don't received the purchased item you get your money. That is a incompetent lie, after waiting for the decision eBay. close the case on favor of the seller After that decision was taken I close my eBay account with 504 positives feedbacks, no neutrals or negatives. The seller has neutrals and negatives feedbacks and one with the same issue I went through. I now have to wait for 30 days of processing so that my account complete data be deleted. There are lots of places where you can purchase for example Amazon, theire policy is much better and less expensive.”

Helpful Report

Posted 5 years ago

“NEVER BUY on Ebay as a guest!!! I did so and one of my items was not delivered. It were a set of reusable masks for my family in the rise of covid-19, when delivery stopped to take signatures. The delivery man just fixed some time, reporting that delivery was made when actually it did not. Firstly, the Ebay declined my rights as a consumer and took the seller's position. After I contacted and revealed my identity as a 8 years buyer, they agreed to pay for the item but on one condition. While I fulfilled the condition, past more than a month and they said it is to late and I should go to Paypal to receive the refund. Paypal now says, you should file a complaint on our Resolution Center Everything from the beginning, after 65 days of fight. I will never buy anything from Ebay as a guest again, and this platform will be the last place for my shopping in future. Do not recommend.”

Helpful Report

Posted 5 years ago

“My purchase never arrived e bay service just keeps passing the buck 3 hours of frustration with Ebay trying to resolve the issue finely gave up(guess that's what they want) never will do business with EBAY again”

Helpful Report

Posted 5 years ago

“eBay is not there if something goes wrong with your purchases they leave it up to the seller that doesn't always follow threw I was a long time customer I will not shop there on top of that your money not safe with PayPal quite the opposite”

Helpful Report

Posted 5 years ago

Ebay is rated 3.1 based on 4,128 reviews