Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,128 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,128 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 13th November 2025

Peter Jessie

Ebay 1 star review on 11th September 2025

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155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst ever service I receive from eBay. They never deliver their order on time regardless of pandemic or favorable situation. Customer service is worst at all. Seems I’m being robbed by eBay and their seller agents.”

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Posted 5 years ago

“He comprado varios articulo, pero en mi ultimo pedido me robaron el dinero, el equipo de soporte no me quiso hacer reenvolso y nunca me llego el pedido, cerraron el caso y me dejaron sin voz, nunca me dieron opciones para encontrar el paquete, me quedo sin palabras la forma poco profesional que tienen de obrar,”

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Posted 5 years ago

“NO CUSTOMER SERVICE WHATSOEVER .......HORRIBLE!!!”

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Posted 5 years ago

“The worst experience and during COVID19 DISGUSTING E-Bay let looser on customer Service stay away from them and the worst Elora and James.....the worst people...Block me for selling personal staff on Ebay without any reasons or apologies......Disgusting people..... even during a worldwide problem having the gut to attack people 4 free.....LOOSER & FRUSTRATED....”

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Posted 5 years ago

“Never Never Never Buy refurbished item's from Ebay. I bought 2 earphones and withen 4 months I had issues with earphones.. I emailed eBay and chatted over 45 minutes they promised me I will get a response from the seller.. Weeks later still no response.. I chatted with eBay again promises and said if no response eBay cant do anything is out of our hands because eBay rules is after one month once the item was received eBay can't do anything without a response from the seller if the seller dont care eBay dont care simple as that. I had no choice but chack them way in the bin and total loss $300.”

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Posted 5 years ago

“Ebay has been hacked! No one is getting g paid for item sold and your goods are gone forever. DO NOT sell through Ebay during Corona!”

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Posted 5 years ago

“False advertising, I ordered a 2 phone cases one came but it was extremely thin and looks nothing like the picture and as for the other one I ordered it months ago and it still isn’t here yet.”

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Posted 5 years ago

“I placed an order with Ebay on April 11th the company FORURFUTURE I ordered a plush large dog bed. On the 28th I received a small riped up package when i opened it it was not what I ordered, or payed for it was extremely small. I tryed sending it back to find out you have to go through pay pal. The bed was 14.31 shipping to send it back was 14.55 so they make it impossible for returns. EBAY says they guarantee No that's a lie. This is a terrible company. Come to find out FORURFUTURE is made in China. Do your research read reviews before ordering anything. However I do not recommend Ebay to anyone.”

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Posted 5 years ago

“I have an issue with items being auto deleted in my UNSOLD folder. Ebay customer service is giving me the run arround the bush.... not possible to get a straight answer, with a link to their web site to justify the items that got auto deleted. We lost 40 hours of work because of them. They wont even take any responsability !!!!!!”

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Posted 5 years ago

“Very poor customer service during this crisis. It's horrible that we can not speak to someone over the phone regarding our account. Furthermore, the email system has been outsourced to other countries where the employees have no clue what is going on and just send back a generic email saying nothing helpful. I suggest you do not sell anything at this time. Wait until they are up and running again.”

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Posted 5 years ago

“Horrible company for sellers! One situation after another, the buyers on ebay are mentally lazy, and ebay supports their negligence. DO NOT SELL WITH EBAY, it will ultimately cost you valuable time and money.”

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Posted 5 years ago

“Horrible!they just suspended my account indefinetly for nothing,no explanation in email,they just wrote,they decided to suspend my account...i cannot even email them or call...thats so wrong”

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Posted 5 years ago

“KILYN1 Don’t trust this seller, selling countrerfiet product, if you asked something about the item it wont reply, ihowever i still did bought coz i trusted ebay that im protected with thse kind of seller, beware dont trust this seller. Cant send feedback to the seller for it was disable already”

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Posted 5 years ago

“**** JUST NEVER BUY FROM EBAY **** I made the same mistake and ordered mask and gloves from seller with apparently 4.7 rating ... first time I bought something at eBay .. I should have checked eBays reviews here and including so many places that has crappy reviews about those clowns. Never got my stuff and customer service clown are ignoring my email.... I still haven’t got it it that was supposed to arrive month ago...”

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Posted 5 years ago

“Didn’t sort out my issue with seller and ignored it, will never use eBay again or recommend it”

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Posted 5 years ago

“Never buy anything through eBay again”

Helpful Report

Posted 5 years ago

“It was very bad experience with eBay because they couldn’t help me to get my money back or my products which I paid for even they ignored my issue with 2 sellers, so I would never use eBay again or recommend it”

Helpful Report

Posted 5 years ago

“Although the seller was a month and a half late, and after numerous requests to cancel the order, they have always ignored these requests. I appealed to Ebay custumer service, AND DESPITE IT IS THE LAW TO DECIDE TO CANCEL AN ORDER AND HAVE A REFUND THEY HAVE IGNORED ALL MY REASONS. I FEEL SCAMED FROM THIS SITE AND I WILL NEVER BUY ON THIS WEBSITE EVER!”

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Posted 5 years ago

“Ebay Sellers consistently misrepresent products. I've experienced this throughout the past few years. For example, they will advertise and item as new (like a new telephone). It's obviously used when received. When contacting Ebay, they tell you to work it out with the seller then they will help. They NEVER help. It's their patent answer. I've thrown away more items than I care to admit . The cost to return the item is often more than the junk that was shipped to you. And, waiting over a week or two for a product is completely unacceptable. If other shippers can get your merchandise to you, why can't Ebay? This situation has been going on for the past several years and gotten progressively worse for Buyers. I'd highly advise to stay away from Ebay both as a Buyer and as a Seller. I understand that Sellers get very little back up from Ebay on other issues but Ebay always collects the fees. So disappointing in an ecommerce company that could have had so much to offer.”

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Posted 5 years ago

“Customer service is really unsatisfactory.No resolution to my issue. eBay customer service never wants to talk to anyone on the phone.”

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Posted 5 years ago

Ebay is rated 3.1 based on 4,128 reviews