Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,140 Reviews

52 %

of reviewers recommend Ebay

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Questions

Metrics

3.1

Based on 4,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an issue with items being auto deleted in my UNSOLD folder. Ebay customer service is giving me the run arround the bush.... not possible to get a straight answer, with a link to their web site to justify the items that got auto deleted. We lost 40 hours of work because of them. They wont even take any responsability !!!!!!”

Helpful Report

Posted 5 years ago

“Very poor customer service during this crisis. It's horrible that we can not speak to someone over the phone regarding our account. Furthermore, the email system has been outsourced to other countries where the employees have no clue what is going on and just send back a generic email saying nothing helpful. I suggest you do not sell anything at this time. Wait until they are up and running again.”

Helpful Report

Posted 5 years ago

“Horrible company for sellers! One situation after another, the buyers on ebay are mentally lazy, and ebay supports their negligence. DO NOT SELL WITH EBAY, it will ultimately cost you valuable time and money.”

Helpful Report

Posted 5 years ago

“Horrible!they just suspended my account indefinetly for nothing,no explanation in email,they just wrote,they decided to suspend my account...i cannot even email them or call...thats so wrong”

Helpful Report

Posted 5 years ago

“KILYN1 Don’t trust this seller, selling countrerfiet product, if you asked something about the item it wont reply, ihowever i still did bought coz i trusted ebay that im protected with thse kind of seller, beware dont trust this seller. Cant send feedback to the seller for it was disable already”

Helpful Report

Posted 5 years ago

“**** JUST NEVER BUY FROM EBAY **** I made the same mistake and ordered mask and gloves from seller with apparently 4.7 rating ... first time I bought something at eBay .. I should have checked eBays reviews here and including so many places that has crappy reviews about those clowns. Never got my stuff and customer service clown are ignoring my email.... I still haven’t got it it that was supposed to arrive month ago...”

Helpful Report

Posted 5 years ago

“Didn’t sort out my issue with seller and ignored it, will never use eBay again or recommend it”

Helpful Report

Posted 5 years ago

“Never buy anything through eBay again”

Helpful Report

Posted 5 years ago

“It was very bad experience with eBay because they couldn’t help me to get my money back or my products which I paid for even they ignored my issue with 2 sellers, so I would never use eBay again or recommend it”

Helpful Report

Posted 5 years ago

“Although the seller was a month and a half late, and after numerous requests to cancel the order, they have always ignored these requests. I appealed to Ebay custumer service, AND DESPITE IT IS THE LAW TO DECIDE TO CANCEL AN ORDER AND HAVE A REFUND THEY HAVE IGNORED ALL MY REASONS. I FEEL SCAMED FROM THIS SITE AND I WILL NEVER BUY ON THIS WEBSITE EVER!”

Helpful Report

Posted 5 years ago

“Ebay Sellers consistently misrepresent products. I've experienced this throughout the past few years. For example, they will advertise and item as new (like a new telephone). It's obviously used when received. When contacting Ebay, they tell you to work it out with the seller then they will help. They NEVER help. It's their patent answer. I've thrown away more items than I care to admit . The cost to return the item is often more than the junk that was shipped to you. And, waiting over a week or two for a product is completely unacceptable. If other shippers can get your merchandise to you, why can't Ebay? This situation has been going on for the past several years and gotten progressively worse for Buyers. I'd highly advise to stay away from Ebay both as a Buyer and as a Seller. I understand that Sellers get very little back up from Ebay on other issues but Ebay always collects the fees. So disappointing in an ecommerce company that could have had so much to offer.”

Helpful Report

Posted 5 years ago

“Customer service is really unsatisfactory.No resolution to my issue. eBay customer service never wants to talk to anyone on the phone.”

Helpful Report

Posted 5 years ago

“I ordered 3 x 500ml Senses Antibacterial gel from Raigins at Rochester on Ebay uk it took more than a month to turn up by there own van and supplied 3 x 500ml Russells Alcohol rub which I could have purchased for about £10 instead of the £42+ I paid them they agreed to return and refund, we are shielding so unable to take to P.O. emailed them and asked if they could collect they said yes and thats the last we heard from them - no collection, no refund no way of getting Ebay to intervene BUYER BEWARE you don't get what you ordered and they don't do what they say they will.”

Helpful Report

Posted 5 years ago

“Ordered 3 Masks on order for Pandemic April 3rd received message order will be arriving April 10th no other tracking information. And not even after contacting ebay. Its now April 25th no mask on yesterday i contacted ebay for refund . MY original order was $25.80 (3 masks black, burgundy, blue) all the same cost and style just different colors. Ebay send me $8.60 and after going back and forth for the rest of my refund they stated ive been refunded cheated me out of $17.20. Its not much but its the principle . Attorney general is getting a letter on Monday”

Helpful Report

Posted 5 years ago

“I AM TRYING TO DO MY BUSINESS BUT YOU GUYS SIMPLY JUST REMOVE MY LISTINGS! WHAT IS THE MEANING OF THIS?!!! GO TO HELL!!!”

Helpful Report

Posted 5 years ago

“I got screwed by a seller on e bay 15 years ago. Received a used broken item that was not clear in pics that seller posted. Just said "used" ! On 04/20/2020 Stupid me tried e bay again. I got the wrong part due to the wrong description and the seller wants me to pay for the return. I will never ever use e bay as long as I live. E bay wants me to put my credit card in before it even states how much the return will be. Seriously ? Do people give out their credit card prior to knowing the cost ?? E Bay is nothing more that a place for scammers as well as e bay being a scam.”

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Posted 5 years ago

“I ordered a plush dog mat "bed" on April 11 today is the 23rd i have not received it yet. And no communication from the seller or Ebay. I ordered from 4 other companies not Ebay and received my stuff already. I do not recommend Ebay”

Helpful Report

Posted 5 years ago

“I wish I could give ebay less stars! I'm new to eBay and didn't expect to have this horrible experience. I purchased an item from seller, who refused return and advised to escalate to eBay support. After contacting support team they advised me that they would assist, I would need to return at my own cost and if the seller did not refund they would. Ok so I returned the item after which they advised me that they couldn't help. I ended up without my purchased item and a refund. EBay refused to help and assist customer. No wonder Amazon is succeeding as they stand by their customers!”

Helpful Report

Posted 5 years ago

“Having to Restart my EBAY account, due to a hacked account, and limited to 10 sales for a month... Selling lighting from my lighting business and working to drive business to the EBAY account itself. very hard to do with only 10 opportunities. They will not increase the limit and their is absolutely no customer service to speak with. I am a 800 Million dollar company and wanting to expand my business into other markets... This is a shame”

Helpful Report

Posted 5 years ago

“SELLERS BEWARE. I heard horror reports for Sellers on Bay - no rights, funds held for crazy lengths of time - but stupidly decided to go ahead. Sold my guitar as lost my job due to Covid19. Buyer in U.S. received my guitar on 25 March. Very happy with purchase. Ebay states new sellers may have their paypal money released 24 hours after buyer receives item, or 7 days after. Thank you Ebay for playing "god" with my money - over 2 weeks LATER. Out of work, and Ebay released my money only today 10th April. I asked for special empathy due to my position ... NO!! Ebay, no other company could refuse a persons right to THEIR money like you. My BANK was more empathetic. Disgusting. 25th March - my sale was AUD$4700.00 .... due to failing US$, today 10th April just AUD$4290.00. Double whammy - no access to much needed funds to pay bills, and $400 less due to falling exchange rate over the 3 weeks they held my money. SELLERS BEWARE!!!”

Helpful Report

Posted 5 years ago

Ebay is rated 3.1 based on 4,140 reviews