Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,140 Reviews

52 %

of reviewers recommend Ebay

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3.1

Based on 4,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 11th September 2025

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154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not true to their word - did not honour ‘money back guarantee’”

Helpful Report

Posted 3 years ago

“eBay shut down my accounts with an email informing me I had abused eBay's buyer policy by not returning items I had raised returns for. Firstly that statement is incorrect and secondly why would you not return an item you want refunded?! I dedicated 9 months to building up my business buying and selling jewellery on eBay. With one email eBay stopped my main income stream and ruined my reputation (I had sales and refunds in progress). I am now treated as an outcast and can't even get through to speak to anyone that can review my case. Buying occasionally from eBay is probably fine if you know what you are doing i.e in order to avoid fakes and scams. But don't ever assume your relationship with eBay will be a long one as they can dump you quickly with no explanation!”

Helpful Report

Posted 3 years ago

“EBay is now being run by Conmen taking your money and running with it Don't sell on eBay it is scam EBay fees are ridiculous and a scam”

Helpful Report

Posted 3 years ago

“Ebay/ Packlink /Evri have started a new joint scam. They are targeting high value items and removing them from their packaging systemetically, re-sealing the box and delivering empty boxes to buyers. The seller has to refund the buyer and then they don't compensate the seller. The items are likely sent off to a parallel economy where the items are sold on the black market for profit by eBay, which is struggling financially due to high fees. This has happened to me and for two months eBay and Packlink avoid responding. I know my item has been re-sold due to location services.”

Helpful Report

Posted 3 years ago

“They focus on their own benefits only and how much they will make not sellers benefits at all, nothing what so ever happens to buyer who bid and win auctions and decide not to go through with payments, wast of time for sellers, after listing a product for a week and have multiple bids and the guy who won the auction decided not to go through with payment, nothing what so ever happens to them from eBay, but if you have one dollar outstanding balance for ebay , they put a hold on your account for two weeks until the one dollar is collected, even though they have permission from you to collect automatically, why don’t they do the same with buyer who don’t go through with payment and stop wasting our time, which their were other sites where I can list my stuff and not give ebay my business.”

Helpful Report

Posted 3 years ago

“They charge a ridiculous amount of fees, and if you accidentally upload a pic in your listing??? You get permanently banned. No explanations or appeal. Nada. I can see why Amazon is growing and ebay is shrinking. Avoid them like the damned plague.”

Helpful Report

Posted 3 years ago

“Ebay support are lies. Did not help me with refund for faked electronics part. Plus they stolen my money when asked to send faked items back to seller. Spend tons of my private time. Completely nasty guys.”

Helpful Report

Posted 3 years ago

“I am from Ukraine and lost my job due to the war, I wanted to start selling on the site, but they blocked me without explaining the reason! During the war they humiliate the Ukrainians!”

Helpful Report

Posted 3 years ago

“THEY STEAL FROM SENIORS SELLING FRAUDULENT GOODS MISREPRESTED ITEAMS MAKING IT IMPOSIBLE TO RETURN THEM CROOKS TAKEING YOUR MONEY..... GO AWAY”

Helpful Report

Posted 3 years ago

“WAY TO EXPENSIVE, NOTHING SELLS ANYMORE, DELETING THE EBAY APP. WAYSTE OF TIME AND MONEY”

Helpful Report

Posted 3 years ago

“EBAY HAS GOTTEN TO BIG FOR ITS BRITCHES. YOU CAN'T REACH A HUMAN ABOUT TECHNICAL ISSUES WITH THEIR SITE ABOUT A SELLER WHO SOLD ME THE WRONG CLOTHS-THE LINKS DON'T WORK WHATEVER i DO. HELLO AMAZON. I AM DONE”

Helpful Report

Posted 3 years ago

“Purchase a pet containment system which was 'New' on ebay. Unfortunately did not open the item till 30 days had passed (45 actually) and found missing power supply, collar had been cut and used by another dog and collar recharger missing. Contacted an Ebay representative via phone and was told that since 30 days had passed they could do nothing other than tell the seller bad boy. Thanks for nothing Ebay - a world class scam site these days.”

Helpful Report

Posted 3 years ago

“I have used Ebay for buying and selling since 1999. When Ebay started they were a promising online market place. It is a shame how this has deteriorated. No trust, rigid computerised methods, a pain for sellers unless they can recover their efforts by overpricing their offers. For honest traders now a waste of time and energy. A pity!”

Helpful Report

Posted 3 years ago

“Garbage company”

Helpful Report

Posted 3 years ago

“AMERICAN EXPRESS DISPUTE RESOLUTION 5-29 #4 NO Answer Foss audio or E bay Hi i have been trying to return an order as what was sent was not what was described. the order number is 01-08518-13779, if you could please issue me a return label i would appreciate it. thank you -mark shiozaki 5-29 #3 EVAN WROTE NOTE NO ANSWER Hi i have been trying to return an order as what was sent was not what was described. the order number is 01-08518-13779, if you could please issue me a return label i would appreciate it.  thank you  -mark shiozaki >>>>> E Bay#2 E Bay reply #1 Expired Message 1:54 AM (0 minutes ago) 5 -29-22 Sat I want to return Electric Supply wrong item sent 5-29-22 CHECK E MAIL May 23 2022 e Mail #1 CHANGE PASSWORD REF Email Reference ID: [#6f216200796b4a26a73450be4b04eee3]”

Helpful Report

Posted 3 years ago

“EBay permanently close my 15 year old account with 1866 purchase because I returned some items that was counterfeit. One seller claimed it was real when I had reasonable proof it was fake and made an appeal and eBay took his side. They said I was taking advantage of the return policy as I returned an item that was stated “not as describe” which seller claims it was “as describe”. First of all, I have a authentication certificate from Legit Grails that state the item is FAKE. Second, EBay prohibite counterfeit items and they took blindly the sellers side without even looking at my proof of counterfeit. I purchased Chanel purses for around 1000$ to 4000$ and I’ve received 4 times counterfeit WITH proof of authentication of counterfeit. I called maybe 10 times and no one resolved anything and each tell me a different story. With the amount of items I purchased in 15 years, I can't believe Ebay terminated their relationship with me because I did return BROKEN, COUNTERFEIT OR NEVER RECEIVED items and see my business none profitable when its totally their responsibility through the Money back guarantee program to make sure the item is as describe and properly received and not close a 15 years account because they screwed up and sold bad items.”

Helpful Report

Posted 3 years ago

“absolute joke of a company in terms of customer service, they sided with a buyer regarding a sold Samsung s21 put my account into £570 in debit. slowly been managing to pay this off with my sales but now they have restricted my account cause there is £300 left to pay got told by an agent on Tuesday that her manager agreed to lift the restriction and allow me to pay using my sales then the ban me 2 days later for non payment of the debt?!? then when I call up I get told to pay them to sell but explaining what the agreement was on Tuesday they basically just told me that agent lied to you like its no big deal”

Helpful Report

Posted 3 years ago

“Crook’s sold something on eBay for 104 pounds and the took 14 pounds off the total amount because a new way to pay through your bank, no pay pal. Scums scums,”

Helpful Report

Posted 3 years ago

“Account suspended for 1st attempt at selling.Tried to sell a private number plate With DVLA and online proof of ownership Sold to Dealer for Almost twice the price I was looking for on E BAY with no commission Avoid these clowns”

Helpful Report

Posted 3 years ago

“eBay is awful for sellers. No such thing as seller protection.”

Helpful Report

Posted 3 years ago

Ebay is rated 3.1 based on 4,140 reviews