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Ebuyer.com Reviews

4.7 Rating 53,541 Reviews
96 %
of reviewers recommend Ebuyer.com
Company Reviews Questions Metrics
4.7
Based on 53,541 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Ebuyer.com Reviews
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Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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John
Verified Buyer
“So far so good, the proof is in the delivery!”
Helpful Report
Posted 11 years ago
Neil
Verified Buyer
“Ordered 4 units, only 1 at checkout without ability to amend/increase - unusual”
Helpful Report
Posted 11 years ago
Yinghong
Verified Buyer
“ok!”
Helpful Report
Posted 11 years ago
Hannah
Verified Buyer
“Very easy to order...will see what the product is like in 5 working days”
Helpful Report
Posted 11 years ago
Julian
Verified Buyer
“Web site very slow, little bit frustrating”
Helpful Report
Posted 11 years ago
Peter
Verified Buyer
“a bit tricky to edit the basket before confirming order. I had to press the back arrow a few times instead of having a quick link to edit the order”
Helpful Report
Posted 11 years ago
Stephen
Verified Buyer
“Ebuyer used to be excellent but recently their service has lacked somewhat. I've had several orders which have been held up. Several that were ordered next day and have arrived by Yodel 3 days later (Why the hell are you using Yodel for a next day business service).”
Helpful Report
Posted 11 years ago
Paul
Verified Buyer
“Have to pay extra because you live in Northern Ireland. Not good :(”
Helpful Report
Posted 11 years ago
Sean
Verified Buyer
“Loved the free next day delivery, but their systems could not match my home address with PayPal so they were going to charge me for delivery and make it 2 day delivery. For an IT supply company your systems need improvement.”
Helpful Report
Posted 11 years ago
Simon
Verified Buyer
“easy an straight forward - shipping could be a bit more competitive - had a few issues using paypal so had to log out and log back in and start over and use debit card.”
Helpful Report
Posted 11 years ago
Murray
Verified Buyer
“Finding items and putting them in the basket is straightforward, checkout is not as nice as it could be. Instead of letting you have an address book on your account you get a messy list of previous delivery addresses to choose from. Also when I selected Paypal for payment the delivery address I selected was not the one that was shown in Paypal - whether it's an ebuyer issue or a Paypal issue it's annoying because it forced me to give my card details to ebuyer.”
Helpful Report
Posted 11 years ago
Sergei
Verified Buyer
“up and down service. good prices”
Helpful Report
Posted 11 years ago
Benjamin
Verified Buyer
“My greatest gripe with ebuyer is the payment processing system and the delivery system. For some reason it does not save the address correctly if the screen is refreshed, you need to have a save button on the screen. For example I am using my home address as the billing address and my godparents as the delivery address, because there is someone home there. You system picks the delivery up as my billing address and I change it, but when I had to refresh because it was going to the wrong place, it had not stored the changes to address. I get that you have a driver who makes the delivery on the same day that you put the dispatch out, however it looks rather inefficient if you take 4 working days to dispatch an order because it has 5 working days free delivery. You leave the customer in a worried state of unknowing, you should be giving a dispatch date asap, and then an eta, that would look super cool. Instead you are coming across as a half assed company that only processes the order when it feels like it. In the past I have had to chase up orders.”
Helpful Report
Posted 11 years ago
Colin
Verified Buyer
“Payment problems held us up and cost me a day!”
Helpful Report
Posted 11 years ago
Tom
Verified Buyer
“No problems with the ordering process, although there are outstanding orders that I haven't received so am concerned about delivery time scales at this time of year.”
Helpful Report
Posted 11 years ago
Susan
Verified Buyer
“Site kept crashing on my ipad so had to set up laptop to shop. Otherwise fine and straightforward to navigate.”
Helpful Report
Posted 11 years ago
Bev
Verified Buyer
“Quick and easy to use! Delivery tomorrow ?”
Helpful Report
Posted 11 years ago
Mark
Verified Buyer
“Delivery can be a problem, but usually it is a good shopping experience.”
Helpful Report
Posted 11 years ago
Chris
Verified Buyer
“Good reliable service”
Helpful Report
Posted 11 years ago
Raymond
Verified Buyer
“The use of 0871 is a slap on the face to customers wishing to support the company. The request for a date of birth is unnecessary when placing an order and will be used against the customer to ask a 'security question' so that it extends the length of call for the company to gain more on-line revenue. A revolting attitude. Who do the directors think their boardroom salaries, the customers of course. cc. BBC Watchdog”
Helpful Report
Posted 11 years ago
Ebuyer.com is rated 4.7 based on 53,541 reviews
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