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Ebuyer.com Reviews

4.7 Rating 53,540 Reviews
96 %
of reviewers recommend Ebuyer.com
Company Reviews Questions Metrics
4.7
Based on 53,540 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Ebuyer.com Reviews
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Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Farnaz
Verified Buyer
“The website wouldn't let me start a new account and sign up it was very frustrating, however I stuck with it because of the free delivery, even though other sites were charging the same for the product. I found it rather clunky and had to ask for help. It took way too long to sort out.”
Helpful Report
Posted 11 years ago
Colin
Verified Buyer
“I am trying to order some simple printer consumables and every time I click on the next section of the sales transaction it tries to sell me a business phone system - Why are you trying so hard to sell me something extra when I haven't bought anything off you yet”
Helpful Report
Posted 11 years ago
Elie
Verified Buyer
“I have been with ebuyer for over 8 years, and I have had many items not delivered on time and some cancelled without warning me or giving an explanation. Finally, I was charged twice for an item, and I am still trying to get a refund a year later. They are good with value for money, but not impressed with their customer service.”
Helpful Report
Posted 11 years ago
Geoff
Verified Buyer
“Prices are quoted ex-VAT which are misleading.”
Helpful Report
Posted 11 years ago
Hi Geoff, Hi Geoff, Thank you for your review. The prices quoted on our business site are Ex VAT, however on our normal site the prices quoted are inclusive of VAT. You can switch between the two sites at the top of the website by clicking on 'Visit business site' and 'Leave business site'. I hope this helps. Kind Regards, Lucy
Posted 11 years ago
Dayal
Verified Buyer
“Had problems logging on.. What happened to the "free next day delivery" offered in your emails?”
Helpful Report
Posted 11 years ago
Daniel
Verified Buyer
“Bought a couple of things today. Second item was said to be free shipping and we where fine to wait for a few days, but in the process of buying the free shipping offer disappeared.. This is really annoying and very off putting.”
Helpful Report
Posted 11 years ago
John
Verified Buyer
“It is extroardinary but Windows Internet Explorer, probably the most extensively used soft ware failed to get me past completing payment details time and time again last Tuesday 23/12 and despite being told this morning 27/12 by e buyer there problem had been sorted, it failed yet again. I eventually managed to complete the order using other software - difficult for a 75 year old struggling with modern technology. I now wait to see if they live up to there delivery promise and sort out anything else that might go wrong.”
Helpful Report
Posted 11 years ago
Sandy
Verified Buyer
“annoyed that there is an additional shipping cost to Northern Ireland and i was only told at the last minute in the transaction - why is there an additional shipping cost anyway?”
Helpful Report
Posted 11 years ago
Hi Sandy, When shipping to northern island this goes on a three day delivery to which there is a shipping charge, this is mentioned on our website on the delivery page before you place your order. Kind Regards Lucy
Posted 11 years ago
Sean
Verified Buyer
“It took 3 days to inform me the payment had been declined. If I had been informed shortly after ordering, I would have reordered sooner. Very frustrating!”
Helpful Report
Posted 11 years ago
Hi Sean, I am unable to see any orders on your account that have been declined. Please can you contact me at lucy@ebuyer.com with your order number so I can check this for you. Payment is attempted as soon as you place the order, if this is declined an email is sent automatically within the hour. I look forward to hearing back from you. Kind Regards Lucy
Posted 11 years ago
Paul
Verified Buyer
“Seems to have far less choice than in the past. Wanted to find something to buy but could not.”
Helpful Report
Posted 11 years ago
HI Paul, Thank you for your comments, I am sorry to hear you was unable to find the item you required on our website. I have passed your comments over to the relevant department. Kind Regards Lucy
Posted 11 years ago
Gary
Verified Buyer
“Ebuyer are fine when everything goes ok, but any kind of problem and they just don't want to help.”
Helpful Report
Posted 11 years ago
Hi Gary, I am sorry you feel this way, we are more than willing to help. If you can advise me on the issues you are having so I can help you with these. Kind Regards Lucy
Posted 11 years ago
Nicola
Verified Buyer
“My first experience of ebuyer was really disappointing. I placed my order on Tuesday 17th December, it stated delivery within 5 working days which takes me to Tuesday 24th December. Order 20406800 I received an email Thursday 19th Dec that stating it had been dispatched but will not be with me until 27th December which is obviously too late for Christmas and strange as i only live 20 minutes away from Howden. I asked to either cancel my order or come and pick it up from Howden. The response from the customer service team was to cancel the order and sorry for inconvenience!! I have actually placed the order again with a £10 charge to ensure it gets here for Christmas. Its really disappointing there was no offer to get it to me on time, even if there had been a charge. You can email me on nicolaplant25@mikebaker25.karoo.co.uk if you want to discuss this. Many thanks and Happy Christmas”
Helpful Report
Posted 11 years ago
John
Verified Buyer
“Have had repeated issues with overpayment and poor shipping”
Helpful Report
Posted 11 years ago
Jonathan
Verified Buyer
“Northern Ireland is a part of the UK and next day delivery should be made possible. The checkout system is slightly confusing when trying to set delivery preferences once you have been told the current delivery option is not available. Free items are removed from your basket without any notification is next day delivery is not available. User should be given the option to remove item or pay price. Good UX makes happy customers :) I do like the low prices and general layout of the site. Been told that the next day delivery is awesome but sad its not available here. Happy Christmas!”
Helpful Report
Posted 11 years ago
Hean
Verified Buyer
“Dear Sir /madam, Am a little confused as my order has been cancel due to "An item on your order has been discontinued or is now out of stock" (well I take it that's the reason for the cancellation, because I didn't cancel the order). I haven't checked yet but I hope I have been refunded. However, am now looking for another 22" TV and once again your web site has come up with the same TV and saying you have in stock. I have order another 22" TV to be delivery tomorrow. I have paid £10 next day delivery charge which I am not happy about, if my 1st order had gone through I would of received the TV yesterday which I requested for free delivery . So I am not happy with the service. Hean Tucker”
Helpful Report
Posted 11 years ago
Claire
Verified Buyer
“The pop up with the business customer phone line on EVERY page, is too annoying, please take it away- I clicked the cross and up it came again.....”
Helpful Report
Posted 11 years ago
Edward
Verified Buyer
“when changing from card to paypal delivery charge came on bill and difficulty to return to card payment.”
Helpful Report
Posted 11 years ago
Jamie
Verified Buyer
“too much for delivery to 'the highlands' how do they manage to ship goods across the USA for free but cant even get to Inverness”
Helpful Report
Posted 11 years ago
MR
Verified Buyer
“Not very happy. Have made lots of purchases through ebay all delivered to work without any problem until now as it doesn't recognise the same address it has always sent to and delayed delivery one day for further checks, Not happy”
Helpful Report
Posted 11 years ago
Steve
Verified Buyer
“Charged £6.66 to deliver to an "unconfirmed" paypal address that has in fact been a confirmed address for several years.”
Helpful Report
Posted 11 years ago
Ebuyer.com is rated 4.7 based on 53,540 reviews
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