eFoam Reviews

Name: eFoam
Address: Unit 20 Barton Ind ParkEtruria Way, Bilston
Rating: 4.87

4.9 Rating 32,585 Reviews

99 %

of reviewers recommend eFoam

Company Reviews

Metrics

Info

4.9

Based on 32,585 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 0439990

Email:

info@efoam.co.uk

Location:

Unit 20 Barton Ind ParkEtruria Way
Bilston
WV14 7LH

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eFoam 5 star review on 11th September 2025

298

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to use website. Clear and easy to understand. Lots of information to help choose the right product to meet your requirements.”

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Posted 4 years ago

“very easy to find what i wanted and to order.”

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Posted 4 years ago

“Easy & informative website”

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Posted 4 years ago

“Good, clear website, easy to navigate, easy to select product required and simple to proceed to payment method.”

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Posted 4 years ago

“Easy to use website, thank you.”

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Posted 4 years ago

“I am very pleased with a previous purchase from this company and look forward to receiving my new seat cushion.”

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Posted 4 years ago

“Have used efoam cut to size service several times in recent years. Excellent quality and prompt service. Very reasonably priced with free delivery, unlike other cut to size companies.”

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Posted 4 years ago

“Was very happy with the foam I ordered last time and am ordering more. Very easy to order.”

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Posted 4 years ago

“Excellent service!”

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Posted 4 years ago

“Have used thesee guys before, excellent products & service!”

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Posted 4 years ago

“Really easy to order, the pictures and guidance notes are very helpful. This is our third order, your foam cushions are loved by both humans and pets!”

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Posted 4 years ago

“Very easy and clear ordering and perfect service. Foam sheets arrived within 48 hours of ordering and are exactly what I needed.”

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Posted 4 years ago

“Very easy process with easy to understand guidance re which type of foam required”

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Posted 4 years ago

“Easy and clear ordering”

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Posted 4 years ago

“So easy to order. Just pop in sizes and get an instant price.”

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Posted 4 years ago

“Excellent online ordering, simple to follow and very helpful. All the imformation is easy to understand, they have an extensive amount of products, everything is available here.”

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Posted 4 years ago

“I haven’t got the foam yet but so far the ordering process, instructions and product descriptions seem great.”

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Posted 4 years ago

“Ordering was simple with clear instructions and guidance on types of suitable foam.”

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Posted 4 years ago

“My order of five bespoke foam cushions with eFoam started well. Their web site in garish orange was easy to use. My order amounted to £240, to which they added a 5% discount and a free pillow. The order placed on a Saturday was delivered on a Tuesday in London, well wrapped in clear bags. When I placed the backrest cushions on my sofa frame, I noticed they were too big: side by side, they were 9 cm wider than the existing seat and prevented me from inserting the arm cushion. Secondly they were too firm. This surprised me since I had asked eFoam what foam to use for 15 cm thick backrests: they had recommended Reflex Superior Medium. I emailed them. They asked for more pictures with a measuring tape. I spent a Sunday measuring and photographing the problem. All cushions were 2-3 cm too big in each dimension. For example, I had ordered the cushions 15 cm thick; they were all 18 cm thick with the polyfibre wrap. This is a problem because the 3 cm's add up. Try as I might, I couldn't fit them within the sofa frame. Although eFoam replied promptly, they offered no exchange or refund, arguing it was a bespoke order, and the extra size was due to the polyfibre wrap. As for the cushion firmness, that was their softest and they "should soften in time". I replied I wouldn't be able to use the cushions: even if I removed the polyfibre wrap and they shrunk by 3 cm in each dimension (doubtful), they were uncomfortably firm (feeling ejected by the sofa). I offered to return them for a 50% refund, so they could at least reuse the foam for another customer. They refused. I pleaded but they offered no remedy. I might have given them two stars for their prompt but cold-hearted customer service. What brings it down to one star is their "luxury" pillow freebie, which they normally sell for £31. It is actually lumpy and stiff. I'll stick to my £15 John Lewis one, thank you. In sum, eFoam made five bespoke cushions for me which are neither fit for purpose (too firm for backrest) nor as described (2-3 cm too big in every dimension), and refused to help reach a solution.”

Helpful Report

Posted 4 years ago

Dear Jean, We are sorry to see this review. As explained in detail to you after reviewing the images supplied, the cushions are correct as per your online order requirements. The slight oversize in appearance is due to the polyfibre wrap which as explains compresses onces the cushions have been inserted into the outer covers. We have advised this and as of yet no attempt to put the cushions into outer covers has been made, along with a request for you send us photos showing the foams measurement only and not hanging the tape measure over the edge of the foam etc which would add to the measurements. Please contact our customer service team with the requested information/images in order for this to be looked into further for you. Kind regards eFoam

Posted 4 years ago

“Very happy with the foam, great price and easy site to use”

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Posted 4 years ago

eFoam is rated 4.9 based on 32,585 reviews