eFoam Reviews

Name: eFoam
Address: Unit 20 Barton Ind ParkEtruria Way, Bilston
Rating: 4.87

4.9 Rating 31,860 Reviews

99 %

of reviewers recommend eFoam

Company Reviews

Metrics

Info

4.9

Based on 31,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0800 0439990

Email:

info@efoam.co.uk

Location:

Unit 20 Barton Ind ParkEtruria Way
Bilston
WV14 7LH

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eFoam 5 star review on 3rd February 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Having just built a window seat I needed to purchase small amount of foam for the seating. Found eFoam on google search, very straight forward to order and pay for, looking forward to my delivery.”

Helpful Report

Posted 4 years ago

“Contacted efoam this morning. Lady was very business like. Not a friendly manner, perhaps she was busy. Kind regards Lynn”

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Posted 4 years ago

“Disappointed. Ordered some barstool circles, when it arrived I received someone else's order instead. Called them & they apologised, arranged collection of the wrong foam & delivery of the correct order. Opened my order & although paid extra to have them covered in stockinette, only received foam. Contacted them again & they said they'd send me sufficient stockinette to cover them myself! Not what I thought I'd paid for originally. Stockinette arrived, can only cover properly if I have an overlocker to sew round edge & cut excess off at same time providing a neat finish. I have had to zigzag round it & cut excess off a little bit away leaving a tatty edge”

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Posted 4 years ago

“Easy to order but no confirmation email, so not sure if my order and payment have been registered”

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Posted 4 years ago

Hi Philippa, Please be assured a confirmation email is automatically emailed for every order placed on the website shortly after the order has been placed. Please also check your spam/junk folder if it does not appear in your primary email inbox. Kind regards eFoam

Posted 4 years ago

“They were pretty helpful when I asked questions about foam for making a mascot costume.”

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Posted 4 years ago

“Nice prices. Happy to deal with”

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Posted 4 years ago

“Seems good so far, lots of options to choose and good guidance about the foams Mobile payment a little tricky - especially as continue to shop button bigger / easier to click on than pay - once details included. Looking forward to getting my foam and making my seat”

Helpful Report

Posted 4 years ago

“I bought a sample from this website which has given me some confidence. I hope the mattress meets my expectations( I will return in 3 months to give 5stars if it does). I like what they have to offer on the site, I would have given one more star but didn't feel confident when I spoke to a member of their team. Probably she was having a bad day.”

Helpful Report

Posted 4 years ago

“I was uncertain whether to go ahead with my purchase as Customer Care said she would check my measurements and choices were correct AFTER I'd placed the order. I rang back later and got through to Sales (?) and the lady concerned was much more helpful and I placed this order. I was confused checking your website advice as to what to use for 6" thick cushions to be used on a settee with coils. Looking forward to receiving them.”

Helpful Report

Posted 5 years ago

“OK WHEN I CONTACT THIS COMPANY 1ST VIA EMAIL I THOUGHT THEY SEEEM GOOD, BUT DID GET THE ANSWERS I NEEDED, SO WAITED TILL MONDAY TO CALL THEM, AND WHEN I CALLED 1ST GOT A SOMEWHAT COLD NEALY RUDE EXCHAGE, AND WAS CUT OFF, SO WENT TO LOOK AT TO LOOK AT ELSWHERE, BUT DUE TO THE PRICES OF DELIVERY I CAME BACK, CALLAED AGAIN , BUT TO BE HONEST THE LADY ON THE PHONE COULD DO WITH SOME CUSTOMER SERVICE TRAINING, SHE WAS VERY BLUNT, AND NOT INTERESTED AND ONLY WANT TO REPET PLACE YOUR ORDER ONLINE, YES I TOLD HER OK BUT I NEED TO KNOW THIS AND.....WELL NOT MUCH HELP AT ALL, SO CUSTOMER SERVICE TRAINING IS A MUST FOR THIS LADY WHO ANSWERS THE PHONE TO CUSTOEMRS AS I ONLY CAME BACK DUE TO YOUR FREE DELIVERY........OTHERWISE I WOULD NOT OF PLACED MY ORDER WITH YOU. GOOD PRICES, GRAT YOU CAN PAY VIA PAY PAL, EASY TO PLACE THE ORDER ONLINE, PRODUCT ?? TO BE SEEN THIS IS MY HONEST AND TRUE REVIEW OF YOUR COMPANY, AND HOW I WAS DEALT WITH AND HOPE THIS WILL HELP YOU IMPROVE ANY AREAS THAT NEED IMPROVEMENT..... NOT GOT HTE FOAM AS YET SO WILL UPDATE MY REVIEW ONCE I VE RECEIVED THE ORDER AS WELL,”

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Posted 5 years ago

“I found your web site difficult to use.”

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Posted 5 years ago

“easy to deal with web site”

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Posted 5 years ago

“Foam quality not as expected. Did not arrive on time. No email confirmation sent to me when made my order regarding delivery and invoice.”

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Posted 5 years ago

“Meh, website's ok...”

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Posted 5 years ago

“Placed order which was ok, wait to see what product is like and how long it takes to arrive”

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Posted 5 years ago

“Website very simple to use. Ant comment on product as only just ordered.”

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Posted 5 years ago

“Very easy and straight forward choosing custom sizes of mattress / foam order. However automatic email to inbox is not sent straight after payment. In all, experience with online service is good.”

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Posted 5 years ago

“It would be good to show delivery options up front and explain that there is free delivery as you actually work out cheaper than a competitor when delivery is taken into account but I nearly went elsewhere. Site is a little outdated but actually does the job of choosing options pretty well.”

Helpful Report

Posted 5 years ago

“I've just placed the order so I cannot comment on the quality of the products or delivery time. Obviously I chose them for the wide variety of the catalogue but the customer service experience was a bit of a mix feeling as responses were quick but they didn't fully reply to my questions”

Helpful Report

Posted 5 years ago

Hi, Sorry if you felt your enquiry was not answered adequately. We have checked the email communications and can see your questions were all answered. Please kindly contact us if you require further assistance. Kind Regards Efoam

Posted 5 years ago

“Ordered product on Sunday and selected and paid for next working day delivery. I expected this to be sent on Monday to arrive on Tuesday. Tuesday PM comes and no communication from eFoam so I called them. No real apology just said they were short staffed on Monday and it hadn't been done so I would receive it on Wednesday which I did. Not great service in my opinion.”

Helpful Report

Posted 5 years ago

Dear David, Sorry to see your review. We always endevour to do our very best in terms of customer service and delivery that we offer all of our customers. However, from time to time certain circumstances are beyond our control and hence the slight delay in dispatching your order. Kindest Regards Efoam

Posted 5 years ago

eFoam is rated 4.9 based on 31,860 reviews