eFoam Reviews

Name: eFoam
Address: Unit 20 Barton Ind ParkEtruria Way, Bilston
Rating: 4.87

4.9 Rating 31,860 Reviews

99 %

of reviewers recommend eFoam

Company Reviews

Metrics

Info

4.9

Based on 31,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0800 0439990

Email:

info@efoam.co.uk

Location:

Unit 20 Barton Ind ParkEtruria Way
Bilston
WV14 7LH

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eFoam 5 star review on 3rd February 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Emailed this company with enquiry and they responded back very quickly and very helpful. If you are like me and not very computer confident, sometimes placing orders online with measurements and lots of choices gets a bit confusing. On calling the company the service was not very helpful, if a customer picks up the phone then they have a requirement but the person who answered the phone could not take my payment details they just wanted to take a message. I work 9 hours a day and have limited lunch break, so wanted to check my requirements on phone and place an order. This was not an option, I was not asked if my call, was an order to place, or an existing enquiry. The person I had been speaking to Charlie who gave excellent customer service via email chat, was not available. My call seemed to end there, they could not take my card details without a pro for a number. I have placed my order online and hope it’s right I didn’t understand all the tick boxes. Many thanks Amanda Evans”

Helpful Report

Posted 5 years ago

Dear Amanda, Sorry to hear that you experienced miscommunications when contacting us. However, having looked into this further we can see you were provided with Charlie's direct number on a few occasions as you requested to discuss with Charlie. Looking at your email correspondence and the order you have placed online, this appears to be correct and your order will be processed today. Kindest Regards Efoam

Posted 5 years ago

“Some good, some bad/odd. Good: the website was helpful on sizing and easy enough to order from, the foam arrived, it fits well and works well. My sofa is now much more comfortable than before. Bad: there was no confirmation of the order by email (frankly I was surprised when it arrived) and no receipt or paperwork in the packaging - no record of sale at all. I paid for the extra dome-shaped filling, and if it's domed at all then it is barely noticeable. The stocking covering really wants to catch in the zip of the cover, and now has a hole in it.”

Helpful Report

Posted 5 years ago

“Only acceptable rating for charging postage to the Highlands.”

Helpful Report

Posted 5 years ago

“Couldn't give more or less 'stars' as they ask for the review before the goods are delivered!”

Helpful Report

Posted 5 years ago

Please be assured customers are invited to leave reviews at any point, this can be based on our website, ordering process, service, delivery or products upon receipt of delivery.

Posted 5 years ago

“Easy to use website although could do with some modernisation. See designandcode.com”

Helpful Report

Posted 5 years ago

“This website was nice and simple to use. great that i can get the size of foam i need. Website is a little dated, but seems to work well! looking forward to my foam arriving. Oh yeah and FREE DELIVERY!”

Helpful Report

Posted 5 years ago

“Webpage was easy to navigate and simple to use. Quick payment process. However, a poorly executed design makes for a garishly coloured page.”

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Posted 5 years ago

“Easy to use website, comeptitive pricing. I hope I am pleased when my order arrives”

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Posted 5 years ago

“had foam from this company before and it is so comfy and they deliver a 5 star rating brilliant customer service satisfaction guaranteed”

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Posted 5 years ago

“Ordered some foam from this site for my sofa came 3cm too short not thick enough waste time as complaining they said to allow 2cm either way what a joke do not waste your money”

Helpful Report

Posted 5 years ago

Dear Rose, We are quite confused by your review as you emailed over photos of the foam cushions against a tape measure, showing that the measurements were correct as per your order. Please kindly contact us to clarify/resolve. Kind Regards Efoam

Posted 5 years ago

“I cannot comment as yet as I have not received my order but I thought the website was very helpful with lots of choices and very clear images and instructions of what I needed to order. Maybe I will come back later when I have received my order. Thanks”

Helpful Report

Posted 5 years ago

“I've phoned 3 times and emailed 3 times before my purchase. All I needed was my triangular mattress cut down the middle, but it took all of that for my request to be understood. The staff were very polite and promptly responded my emails. I hope my mattress arrives as fast and the way I ordered.”

Helpful Report

Posted 5 years ago

“It took me 10 minutes to go through the payment process. Nothing related to paypal seemed to be working. The website is not pretty, but it works... products seem to be reasonably priced though”

Helpful Report

Posted 6 years ago

“Very pleased with the range you offer and if delivery of my order is on time I'll definitely be using you again. The payment part of the website is not intuitive to someone who is not especially IT savvy and it took a few attempts to get the payment accepted using an iPad.”

Helpful Report

Posted 6 years ago

“You wanted an honest review well here it is ...... how can I comment on your business when I have only just this second placed my first order? I guess someone didn't quite think this through!”

Helpful Report

Posted 6 years ago

Hi Jacqueline, Please be assured the time you leave your review is optional. You can review based on our website, service, delivery etc. Hope this helps. Kindest Regards Efoam

Posted 6 years ago

“good quality foam sizing all correct except i ordered one to have a rounded edge , no rounded edge delivered i had emailed them but have not heard anything back and its been a week , great product rubbish customer service”

Helpful Report

Posted 6 years ago

“No alternative given when ordering a small piece of (4" X 21" X 23") foam to the outlying islands. The foam cost £23 and the freight was £20!! To post it would be no more than £4!!”

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Posted 6 years ago

“So far, not impressed. Paid an extra 2.75 for what their ordering system cleay said was "NEXT BUSINESS DAY DELIVERY" only to be told (when it didn't arrive) that the extra 2.75 was for next day dispatch. This is misleading - so don't expect next day delivery.... it isn't.”

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Posted 6 years ago

“The website was easy to use. However I have been asked to review before I have had delivery 🤔. Can’t really comment yet on service or product 🙄”

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Posted 6 years ago

“so far , easy to use website , easy to understand sizes and prices , await delivery”

Helpful Report

Posted 6 years ago

eFoam is rated 4.9 based on 31,860 reviews