eFoam Reviews

Name: eFoam
Address: Unit 20 Barton Ind ParkEtruria Way, Bilston
Rating: 4.87

4.9 Rating 31,860 Reviews

99 %

of reviewers recommend eFoam

Company Reviews

Metrics

Info

4.9

Based on 31,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0800 0439990

Email:

info@efoam.co.uk

Location:

Unit 20 Barton Ind ParkEtruria Way
Bilston
WV14 7LH

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eFoam 5 star review on 3rd February 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Paid for express delivery. It took a week to get it. It was needed for a deadline so very bad. Definitely wouldn't recommend.”

Helpful Report

Posted 8 years ago

Item delivered late due to address error on order, customer was informed. Team Efoam

Posted 7 years ago

“Copy of letter of complaint to e Foam On Tuesday 21 March I placed an on line order for a piece of foam to line my eyepiece case, the size required was 47 cm x 32 cm, and as it was less than £1 extra to order 2 pieces, I did so, together with some spray adhesive. A package arrived on Thursday 23 March, but it appeared to contain only the glue and not the foam. I contacted your company to report this and spoke to Saroz, who informed me that 2 tiny pieces of foam were in fact in the package, it turned out that the pieces of foam were in fact 47 mm x 32 mm not 47 cm x 32 cm as required. I accept that I made have made a mistake when I placed the on line order, and clicked the box for millimetres instead of centimetres, but common sense should have prevailed, and you should have first contacted me to check whether I really did want 2 pieces of foam this size, and was willing to pay around £8 for this. However it appears that instead of providing good customer service, you were far more interested in making a fast buck. In fact if you wanted to provide good customer service you should have offered to supply some foam of the correct size, as no extra cost, or just charged me for the second lot of postage. Clearly your company has never heard of the expression that ‘the customer is always right’. No withstanding these shortcomings however, I did place and paid for a new order for a piece of foam of the correct size, and because of the delay, opted for and paid for next working day delivery. This time I did receive am email confirming the order, an in particular confirming the size required, something I did not receive with my initial order, had I done so I would have realised that there had been a mix up over the size, and been able to contact you before the order was dispatched. The confirmation e mail (copy enclosed) has the time 13:40, and my order would have been place about 30 minutes earlier. However despite paying an extra £2.75 for my order to arrive the next worrking day, I received an e mail from Saroz at 14:58, stating that the order would be dispatched Friday to arrive the following Monday. In other words although my initial order for which I opted for standard postage, took 2 days for delivery, an order for which I had paid an extra £2.75 would take 4 days!. Charging extra for next day delivery and then delivering 4 days later is misrepresentation, and could be an offence under the Trade Descriptions Act, in regard to which I am considering contacting the Trading Standards Officer. The piece of foam of the correct size, did finally arrive on Monday 27 March At the very least I consider that you should at least refund me the cost of the Next Day Delivery, which you did not (forgive the pun) deliver. John Turley Yours sincerely John Turley”

Helpful Report

Posted 8 years ago

“Great service, have used them twice before and product has been top quality. Will carry on being a loyal customer.”

Helpful Report

Posted 8 years ago

“terrible service, where can i start, the foam came wrong size, i was first given the run around for 4 hours then finally i got through to someone who told me 'tuff' basically you will have to get a refund off paypal, so im £155.00 out of pocket and have also had to pay out to another company to get the correct order, the women on the phone just hung up on me when i said i wasnt happy. BE WARNED DONT USE THIS TERRIBLE COMPANY !”

Helpful Report

Posted 8 years ago

“efoam is a very affordable, practical material for the modern and contemporary home as it has many functions with which is is has no end to its fabulous colours xx”

Helpful Report

Posted 8 years ago

“Sample material supplied was significantly thinner than expected, and assumed this was a mistake. However, sales team tried to make out 1.5mm thickness out of a 5mm thick spec foams was just how the foam was and if we had an issue we should just return the sheet. Very unhelpful and unwilling to resolve the issue and asked for material to be sent back at our cost. Would not recommend and won't be using for any larger production orders. Unimpressed.”

Helpful Report

Posted 8 years ago

Dear Matthew, As explained we have sent out the exact product as per your online order and that we cannot guarantee complete suitability as when ordering online we are not aware of your application. Having spoke with you, you are trying to match our product to your exisiting product that you have had several years. Enevitably there will be a difference in density, compression etc. However, we have offered you a full refund upon returning the order.

Posted 8 years ago

“Very poor service. Waited almost a week and then whole day on the day of delivery. Nothing arrived. When called next day, I was given tracking number to chase the item myself. And the CS said that they will email the parcel company and that I have to wait for the response from the parcel company (they have no idea for how long). The CS has no clue or the urge to chase up the parcel service they use. Totally disappointed.”

Helpful Report

Posted 9 years ago

“Hi order foam for my little girl she want extra bed space. The foam come in the wrong size, efoam ask me to take some photo to prove it before sending back(lose one day from work). When the new foam arrived it had join in the length whish I not wanted...never buy from here again !”

Helpful Report

Posted 9 years ago

Hi, really sorry to hear about your problem. This is the first we hear about this, please contact us to help with an exchange or refund as per our terms & conditions. Kind Regards from the team at eFoam.

Posted 9 years ago

“Fantastic easy to use website with great range of products.”

Helpful Report

Posted 9 years ago

“The web site crashed my iPad four times and I had to go and complete it on a computer.”

Helpful Report

Posted 10 years ago

“Bad foam quality, came dirty with chunks missing. Over priced and slow delivery. Tried ringing and no one picked up. DONT TRUST THIS COMPANY. There are cheaper prices on eBay with good customer service. Taking my business there.”

Helpful Report

Posted 10 years ago

“Absolute lifesaver! Needed replacement foam fast for my invalid mum's couch. Perfect, exact dimensions, firmness, the lot. Free delivery too.”

Helpful Report

Posted 11 years ago

“eFoam's website was really easy to use. Having measured the foam exactly and entered the details I was surprised to find it was virtually the same price for my custom piece as it was for the precut ones. I found it very reassuring that you can enter the type of use (in my case pet beds) and you are automatically taken to the right type of foam and firmness. Price was very competitive.”

Helpful Report

Posted 11 years ago

“I would be careful dealing with this company..I ordered foam cut to size. The price according to the site included postage to UK Mainland. Imagine my surprise when I was called by the company and told there would be a £10 postage charge since I lived in the Scottish Highlands. Further since this was a bespoke product there could be no cancellation of the order.”

Helpful Report

Posted 11 years ago

eFoam is rated 4.9 based on 31,860 reviews