eFoam Reviews

Name: eFoam
Address: Unit 20 Barton Ind ParkEtruria Way, Bilston
Rating: 4.87

4.9 Rating 31,860 Reviews

99 %

of reviewers recommend eFoam

Company Reviews

Metrics

Info

4.9

Based on 31,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0800 0439990

Email:

info@efoam.co.uk

Location:

Unit 20 Barton Ind ParkEtruria Way
Bilston
WV14 7LH

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eFoam 5 star review on 3rd February 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Nice, simple but comprehensive website to use”

Helpful Report

Posted 6 years ago

“Great alternative and easy to install product to help us with our 2 austic adults we care for .”

Helpful Report

Posted 6 years ago

“I have been using eFoam for a few years now and every time the products are as ordered and delivered super quick, even custom made foam profiles. what more could you want!”

Helpful Report

Posted 6 years ago

“on 5 August I ordered 4 pieces of foam with one rounded edge for dining chairs. The width and length were correctly entered, but arrived with the rounded edge along the side. When I rang up about this, the person who answered the phone implied that ' lot's of people have one rounded edge down the side'. After many phone calls and being ignored I was told on 29 August that if I returned the pads AT MY OWN COST they would correct this for me. I returned them on 30 August, signed for with an accompanying letter giving the sizes again and stating NO rounded edge. 8 September I emailed again asking for an update, I was asked for the details AGAIN. 13 September I received the foam. As there had been a death in the family and I had had visitors I have not been able to do anything until yesterday. Would you believe it, yes I would after all the previous incompetence, the original pads have been returned to me. So, after all that, I have something that I am going to have to use and hope no-one notices and am also out of pocket having to send them back.”

Helpful Report

Posted 6 years ago

Dear Lynne, Sorry to see you have been unhappy with your experience with us. You initially placed your order online to have a dome and we contacted you to advise this was not possible, refunded the difference in cost and reconfirmed your order with you before dispatching. Upon receipt you contacted us to advise it was wrong and although this was your error as we had confirmed the order and sent it in accordance with the template shown on our website, we agreed to replace it providing you return the order to us. Once we received the foam back we contacted you to request clarity via email confirming you exact requirements. Subsequently the order was processed and resent according to your confirmation email. Whilst we appreciate and acknowledge there may have been a slight delay due to us awaiting a confirmation email from yourself, the order was re-produced and resent in good faith and through no fault of our own, you were not charged again for the replacement either. We will always endeavour to help wherever possible. Kind Regards Efoam

Posted 6 years ago

“Try calling in to complain and they will put the phone down on you, try emailing to complain and thy will not reply. Extremely poor service. Im sure if you get what you want and don't have to cross them then everything will be ok”

Helpful Report

Posted 6 years ago

“I used eFoam to supply a matress for my boat. I sent measurements and drawings but after two attempts they failed to supply what I ordered. Despite sending the foam back they are refusing to make a full refund. They can't read a tape measure or drawing and are crooks!”

Helpful Report

Posted 7 years ago

“DELIVERED THE WRONG PRODUCT 250mm diameter instead of 150mm YOU ASKED FOR PROOF by way of photo I emailed this 3 times before you acknowledged receipt You then asked for pictures of its length --- completely irrelevant I called and expressed my annoyance at you time-wasting you have refused to replace with correct product you will not refund until you have received product back this is the worst customer service I have ever known”

Helpful Report

Posted 7 years ago

“Item cut too small in every dimension. Contacted Efoam who (after I had spent over £20 with them) blithely told me that their cutting tolerances are +/- 2cm - not a lot of help on a cusion that is (or should have been) 8cm. BEWARE!!!”

Helpful Report

Posted 7 years ago

“I ordered a sheet of foam from eFoam, shown in their add as a pristine white foam. What actually arrived was a sheet of foam, white around the edges with a large mustard coloured patch in the middle. When I contacted the Sales Manager I received no apology but the excuse that when foam is exposed to light discolouration occurs, I fail to see how this can happen in the middle of a sheet. I was then told that once they had received the foam back they would refund, no offer of prepaid labels for the return were mentioned even though I did request this. To return this shoddy foam would be expensive and inconvenient.”

Helpful Report

Posted 7 years ago

Dear Anonymous Reviewer, We are sorry to hear that you have not been happy with your order. We have located your details and correspondence with our sales manager who despite our terms and conditions advised that if you are not happy with your order we can accept a return and refund your order in full. Furthermore, foam does start to discolour once exposed to light and we have not stated anywhere that the foam grade you ordered is a pristine white colour, the slight variations in colours do not effect the performance or quality of our foam grades. Kind Regards Efoam

Posted 7 years ago

“Foam ordered was not as described, manager avoided my phone calls, did not return calls, staff would not engage in any ration debate. Ultimately they became rude, had to take case to my bank who eventually arranged refund. Very let down by whole experience.”

Helpful Report

Posted 7 years ago

Dear Anonymous Reviewer, We keep an audited trail of all communications made and can assure anyone reading this, the customer emailed stating they were not happy with the firmness of the mattress they had ordered. We advised they had ordered the firm grade and the order was processed and dispatched according to the order requirements. The customer received a telephone call from our sales manager followed with an email advising them that although the foam had been used, as a gesture of good will we would be happy to accept a return and refund the order in full. This customer instead wanted to keep the mattress and receive a full refund, in an attempt to do so they contacted their bank. However, the order has not been refunded as the goods have not been returned to us. We are not a charity, we are a professional business and as such cannot give out free foam. In all cases we will try to help and resolve any issues our customers may have. Sadly, in this case the customer was dishonest in an attempt to purchase a free foam mattress.

Posted 7 years ago

“Firstly the order was cancelled without any message to let me know and secondly the density of the foam was rather misleading or at least I misunderstood, either way it was not fit for purpose. it was too soft for use in a vehicle seat as suggested in the product description.”

Helpful Report

Posted 7 years ago

Order Ref RC21429040 Value £7.85 Dear Allan, Sorry to hear this. However, we are quite confused with this review as you state the order was cancelled by us but then the foam was not firm enough. We did contact you to clarify the dimensions on your order as they were quite small to which you advised they were correct. We then processed and dispatched your order which you signed for two days later. Regards Efoam

Posted 7 years ago

“We purchased 2 foam seats for our sofa on 22 January and these promptly arrived on 25 January. Unfortunately the shape was cut incorrectly so we called on the same day to let you know. The lady we spoke to was very helpful and realised what the mistake was so said someone would call us back the following day to sort this out. No-one called us back for quite some time the following day so we called you back instead. We were told again, someone would get back to us as they needed to speak to a manager but the woman we spoke to said the foam would be collected and then once it was received back, the correct foam would be sent out. This seemed like a waste of couriers and resources making two trips? Again, no-one called us back on that day which was a Friday so we then had to wait until after the weekend to speak to someone. On Monday 29 Jan, my partner called you to organise the collection etc and it proved a very lengthy process with which he was quite unhappy - it would take about another week to get the correct foam which was an issue for us because were were without seats in our sofa. My partner did get quite frustrated on the phone but at no point did he swear or speak offensively to the young woman but she saw fit to put the phone down on him.”

Helpful Report

Posted 7 years ago

Dear Jo Pitt, Be advised, Efoam will not tolerate abusive or derogatory, below the belt comments towards our staff under any circumstance. Your order was immediately refunded in full. Regards Efoam

Posted 7 years ago

“They sent the incorrect foam in one of my orders but because it was cut before I realised they refused to address the issue.”

Helpful Report

Posted 7 years ago

Dear Mark, We are sorry to hear you have been unhappy with our service. However, please be advised we immediately offered to arrange a collection of the product and refund or recut your order. You advised you had already cut and used the foam before contacting us, completing your project. We understand mistakes can occur and eFoam will gladly replace any incorrect item. However, we cannot replace or refund an order that has been cut / used. We would always request that customers check their orders upon receipt as with any purchases made from any businesses. We pride ourselves on our customer service and will always resolve immediately if it is unfortunate that there are any errors / damage etc. Kindest Regards Efoam

Posted 7 years ago

“Very disappointing product. Ordered replacement sofa cushions, website advice was to order firm and I also chose the additional domed option and polyfibre wrap. When the items arrived the foam is not firm but rock hard, too hard to sit on with any comfort. The doming is non-existent and the foam is wrapped in loose cobweb like mesh that gathers and catches on the cushion covers. All concerns reported to customer services but no help offered as cut to measure products are apparently excluded from any returns - even if the product is substandard.”

Helpful Report

Posted 7 years ago

Dear C McGrath, We are very sorry to hear you are not happy with your order. After viewing the images you provided us with, as advised this order was of a bespoke nature and was processed as per your order requirements. The order has been fulfilled to the highest standard and processed to your exact specifications. Due to the customized nature and hygiene reasons we are unable to use this foam for any other customer’s order as per our terms and conditions. We cannot guarantee individual customer preference to the level of firmness that a particular grade of foam provides. We provide accurate guidance to the best of our ability and experience. Kind Regards Efoam

Posted 7 years ago

“here is a quote from the website, 'We can also cut acoustic foam in other shapes, just click foam cut to size.' so, I clicked foam cut to size, ordered a 12" wedge & it came & the foam was blue with a white line through it?! not acoustic foam but blue Mattresses foam? & they would not accept a return?! awful service & rude to me in emails”

Helpful Report

Posted 7 years ago

Dear Gareth Hopkins (Darren), Invoice RC20957346 Value £25.97 We are a long established professional company, as such every aspect of our business is documented and externally audited. We are ISO 9001:2008 registered. All aspects of our work are inspected and checked. Following is a link to a copy of your original order. https://www.efoam.co.uk/reviewsrp/RC20957346GHopkins.pdf (please copy and paste link into a new browser window) You will see that the item of foam ordered, is in fact a High Firm Mattress type grade of foam. Although we endeavour to help our customer’s even if a customer makes a mistake (we are only human as our customers), This practise on our part only applies to HONEST customers. Team Efoam

Posted 7 years ago

“I wanted to order two sheets of upholstery foam, which came to £30.98. I live on an island in the Firth of Clyde and postage here is no more expensive than to anywhere else on the UK. However, this company wanted to charge me £20 delivery fee as I'm told they don't use mail service and only deliver by courier - thereby incurring ferry charges. Why? Two sheets of upholstery foam would not have been a big parcel. Disappointed but won't pay £20 delivery on £30 items.”

Helpful Report

Posted 7 years ago

Dear Ishbel, Whilst we sympathise and understand your concerns. However, the business of logistics and haulage is not something that we have control over. We are bound by the terms and conditions of the parcel delivery companies. All our customers enjoy free shipping to mainland UK. However, when a carrier applies a surcharge we have to pass this on to our customers. We do not profit or benefit in any way from these charges. Our transport management team are constantly investigating ways to improve our transport and shipping services. Hope this alleviates any concerns that you may have in terms of shipping costs. Team Efoam

Posted 7 years ago

“This company tried to supply me with matresses foam that was four inches out despite being given precise measurments. One even had a tapered end. They were curt bordering on rude when I attempted to resolve their mistake. They hung up on me. I would warn anyone to go elsewhere.”

Helpful Report

Posted 7 years ago

Dear Robert Evans, LL11 4EU Order Ref RC20865852 We have tried to resolve this matter and made a fair request that you send images via email with the dimensions showing by running a tape measure across the foam. We have several checks before foam is sent out to make sure that the size is correct, in line with the customers order. Where there is a dispute, this is standard procedure before we can have the goods collected for a replacement or refund to be issued. Efoam and its staff will not tolerate foul language over the telephone and will not be intimidated by threats. We are happy to serve our customers with the highest level of service and respect as is our tradition and will remain so. Efoam Simply Foam Products Ltd

Posted 7 years ago

“We bought LD33 Plastazote from eFoam with adhesive backing. Most of the adhesive film already seperated from the foam before applying and when removing the backing film it released from the foam. Very bad quality and I would strongly recommend other suppliers as there after service was also appalling taking no responsibility for the problem.”

Helpful Report

Posted 8 years ago

Dear Jochem, Sorry to hear that you have had a problem with one of our products and we are sorry that you feel dissatisfied with our service. However, in line with our terms and conditions, we have agreed to uplift the product and have offered you a full refund. We send out many hundreds of sheets of this product and have not experienced any issues with the self adhesive backing that is applied to them, this is an anomaly that we will have to refer to the adhesive manufactures and await their response. As advised, the product was delivered to a mainland UK address and we are happy to uplift the product from a mainland UK address. We endevour to do our best for our customers at all times, if you have any further concerns please do not hesitate to contact us. Kind Regards Efoam

Posted 8 years ago

“For attention of manager. ref: RC20337642 They don't honor their TnCs on returns. They offer free postage upon purchase then deduct a previously unknown delivery fee when they refund. Contrary to their TnCs section 5.1-5.4. No manager to deal with complaints.”

Helpful Report

Posted 8 years ago

Dear Saul Eisenberg, Invoice RC20337642 – Order Value £23.98 We are sorry to hear that you are disappointed with our terms of business. However, please be advised it is only fair and also part of our Terms & Conditions of sale, that if a customer orders incorrectly and where we have sent the correct goods, that they pay for the cost of shipping for those goods. This is in line with industry practices. Yes you are correct; our customers do enjoy Free Delivery. However, we are charged by the various courier companies that we contract our deliveries out to. This cost is not passed onto our customers. We have tens of thousands of customer every year that are very happy with our services. Regards Team Efoam

Posted 8 years ago

“The foam was badly converted from inches to cms which meant they sent the wrong size foam. Having reported this I was told that there invoice said that measurement so it was right! I pointed out that there invoice was not an accurate reflection of the order placed. They asked for photo's to show the measurements, I have sent these but they are now ignoring my emails. If they can't use inches why include them on the select a size section, I could send an invoice and claim they owe me £10,000 as it says so on my invoice but that's not the way it usually works. This started in March and now at the end of May they have decided that just ignoring me means they can keep my money, would definitely not recommend this business to anyone.”

Helpful Report

Posted 8 years ago

Dear Allison, Further to your review, as advised your order was sent as per your requested sizes. During the ordering process, our cart software asks the customer to confirm their order and then the checkout process begins. Once the checkout process is complete, customers automatically receive a further confirmation email allowing them to check and to contact us if necessary, to make any amendments to their order. Our Cart is a fully automated process using third party service providers (RomanCart) to which we have no access whatsoever to change any aspect of details entered. As a gesture of Goodwill we are willing to accept a return on this foam providing it is unused, and that you make the payment for the difference in cost for your amended dimensions. Please confirm via email to info@efoam.co.uk Team Efoam

Posted 8 years ago

eFoam is rated 4.9 based on 31,860 reviews