“The price was was perfect! Shipping was fast! Product is awesome! I definitely recommend them if your needing some vape items! I will definitely be purchasing from them in the future!”
“Element Vape send me damaged items in the mail and refused to replace it saying the sale was not cover under their warranty and was non refundable. They offered me a $25 credit but I lost out on $80. Three of the vwasape pens were $17.99 and one $24.99. This Is a rip off. I do not recommend their product.”
“I have been buying my vape supplies, e-juice and Vapes from Element Vape for around 2 1/2 years and I've always been very happy with what I've ordered. I find their prices to be competitive and very fair. Element Vape has always got a huge selection of e-juice and salts. There is always a sale going on or sometimes a clearance which I love.
I had to return something a while back and there was no problems at all. Element Vape stands by the products they sell.
I recently took advantage of a 2-pack promotion on Vaporesso Pod System Vapes and because it was a 2-pack I gave one to my daughter, which she loves.
The delivery is ALWAYS on time and I've always received my orders safe and sound.
I love Element Vape and I know I will continue shopping with them.”
“I completed my order and I set it up to track the package. My local Post Office was too backed up about a 45 min wait time for them on the phone to contact me. Throughout this entire time I was working with CS reps at Element Vape to troubleshoot the issue.
After filling out the pink Post Office Package Request I taped the Redelivery request
in my mailbox so the carrier would need to move the slip to put mail in the box. As I waited for the Post Office Carrier to deliver, the bell rang and it was the Post Office Rep and my order completed!
So happy it worked as intended!”
“they used to be a great company.... ordered around 1k per year from them. then they decided to start saving a dollar (a literal dollar) on shipping costs. i used to get my orders in 4-7 days. now they take 3-4 weeks and there is no ability to track the package online - no ability to see an estimated delivery date (because you have to be home to sign for it)... and when asked and confronted about their regional shipper - their response is simply: wait.
they have lost my business. saved them $1 on shipping vs usps, but cost them $1k per year in sales.”
“Element Vape has a great selection with reasonable prices. Their customer service is fast and helpful. I had a small usage issue with my vale rhat I purchased from them (nothing weong with rhe device, just me doing something wrong) and they quickly identified what I was doing and gave me accurate, device-specific instructions to answer my questions. I really appreciate their speed, knowledge, and professionalism.”
“This company doesn't even deserve one star. They take your money and charge seven dollars for a signature, but the delivery person just leaves the package outside the door. They charge for insurance, then don't stand behind it. When you tell them you never received the order, they tell you to contact the delivery service, that never responds. They lost a great customer.”
“The company itself is very fast on shipping the order but the delivery service they use GLS is terrible and reflects badly on the Element Vape Co. GLS Transportation is rude very uncooperative, and does nothing to communicate with their customers.”
“The extremely slow, unknown shipping company that Element Vape uses lost an order I placed with them almost a month ago. I contacted them last week to let them know it had fallen off of the map, and they responded by saying that isnt their responsible and I needed to file a claim. No "hey sorry our useless shipping company lost your package" or any other words a customer service rep would use.
Ok, fine. I'll file a claim. EV's nonexistent customer service dept sent me a link that clearly said "file a claim". That link took me to a page with my order details on it...and a link to email ELEMENT VAPE CUSTOMER SERVICE. Hey, that's a SCAM. I am filing a dispute with my bank and Paypal ASAP- this is ridiculous and I am beyond irritated these people are just hanging onto my 80 bucks and not doing a thing to help me get refunded or sending a reorder.”
“This Place is absolutely amazing! I will never get my vape needs anywhere else. Everything is great quality fast, shipping , and wonderful customer service.”
“SCAMMERS SCAMMMMMERS i cant say it louder!!!!! Absolute worst place of business !!! 1st My order took 3 weeks to receive and then i couldn't receive it. After that i requested a refund and they said i never sent back .. knowing i never received it . At this point its been a month and still no resolution or help from an actual person . I then proceeded with the BBB and filed a complaint because you cant just steal peoples money , especially if i never signed and or received the delivery. I also had to file with my bank because they would only do it on PayPal which i cannot access and finally a month later i got a confirmation of a refund back to my account .”
“On Feb 25 2023 I purchased on line the model VILTER PRO from ELEMENT VAPE .
I received the product 13 days later. Didn't used it, just placed the liquid in the pod, and put it to charge. A few hours later the device stopped charging, and the pod contacts were wet with the liquid. I retired the pod, cleaned it and tried to charge again without success. Today I tried the vape, and the device didn't fired. The contacts of the pod were wet again. The pod, placed over my desk, wets the desk. The pod is obviously leaking and the device is unusable. I addressed the issue to ELEMENT VAPE for exchange or refund, and they declined to honor the warranty, because "...pods are not covered by the 30 days warranty..." ELEMENT VAPE IS THE KIND OF COMPANY WHERE QUALITY CONTROL IS MADE AND PAYED BY THE CUSTOMERS”
“Very responsive and competent staff. I had an issue with shipping and they responded promptly and were very helpful and polite. I am very happy with my order and will be ordering from Element Vape for all my vaping supplies going forward. Thanks guys!”
