“Only giving two stars because of the products they carry is good. Their customer service and shipping is horrible. They use Some cheap shipping service to get to your city and then comes from your post office. It bounces around a few times between carriers. Any tracking provided does not help you. I am on day 23 without my products and this is the second time this is happened. And of course she can’t talk to anyone because they only communicate through email. Hence the horrible customer service, especially since you won’t hear back for a few days from them through email. I’ve been told to wait over and over. The reason why I’m writing this review now is because a friend of mine ordered a week after me and she got it tonight. This company really needs to work on their shipping providers. if you don’t mind waiting a month or so go for it. If you want your product and a reasonable time go with someone else.”
“Aww man ….. element vape is awesome !
Best prices and shipping is awesome also! Got all the good products.,,
I’m usually hard to please …
Thank you element vape”
“Amazon fast service and shipping
Lost my starship Monday afternoon. Ordered a new one Tuesday. Got home from work today(Thursday) to brand-new black starship in the mail
Thank you”
“DO NOT TRUST THIS COMPANY! PLEASE READ THIS BEFORE ANY PURCHASE to see exactly what kind of ruthless company you're looking to.buy from.
I had 3 non-authorized charge's for numerous items. Once I received a email about the order, I sent multiple emails, to NOT SHIP any items for any order under my name. They sent e-mails saying sorry but they have already been shipped. However, I had the tracking number and the shipping carriers information. The order didn't even leave whatever location they are purchasing from, and additionally I spoke directly with the shipping carrier and explained the charges and told them to also NOT ship anything. It's going to be returned to sender. I am currently on home hospice on a feeding tube and in no place to deal with everything they could have easily stopped. I even explained this to them. This company has zero care for anyone and all about forcing sales by clearly any means necessary. So now I have to use energy I do not have and forward all the emails to my bank to dispute this charge, when they could have simply just stopped the order when I sent the first emails. They 100% lied right to me on various occasions. Crooks, and they should be shut down immediately! Who does this to someone that is in hospice and creates all this work for me, and TAKE'S my money that I need desperately for my continous medical bills!?!? What a disgrace.”
“I ordered from Element Vape September ,beginning of the month. Two days later it seems..I get a second email stating my shipment will not be shipped and in fact was canceled due to out of Stock product. OK ,no big deal. I get an email saying they are giving me a refund. Sweet!! I have sent several email inquiring about my fund sincethen??? It is now Oct 1st..Still no refund.
Obviously ~Will not be ordering again...Ps.can i have my refund please 🙄.”
“Always on point. If unavailable during packing they upgrade it for you at no cost. Ordered 2 ml pods. They sent me 3 ml pods. They just upgraded shipping. I ordered 3 days ago. It's out for delivery now. Not to mention cheaper than everyone else!”
“If I could give them minus 1 stars I would. In Element vapes defense they did ship the items. but what good is shipping something when you use a half-ass shipping company? BTS is the shipping co. and to be clear Element Vape and BTS shipping customer service are 100% useless to the point where I just say if they need the money that bad they can have it. I will NEVER EVER deal with either company again”
“Order Has Taken 3 Weeks In Shipping & Yet To Arrive, Tracking Is Absolutely Terrible, Package Was Claimed Shipped But No Tracking Was Updated Or Offered For A Week, Was Marked Delivered & Delivery Attempted When No One Ever Came To My Door Step, Will Not Be Ordering Again, They Will Not Dispute Refunds On Lost Or Stolen Packages Immediately Even When It's Their Own Shipping's Doing, Charged For "Adult Signature" When Delivery Driver Ended Up Forging Signature & Never Even Showing Up”
“Great products, great customer service, and great very fast delivery!I'm only writing this because I mean every word! They are consistently GREAT! Ck. out Element vape for anything and everything "VAPE"!”
“They continually charge for " adult signature ". Today we didn't recieve our order and found the delivery driver forged a signature. I'll be filing a claim against both companies.”
“Excellent site with a wide variety of affordable options. With fast shipping and understanding customer support it isn't hard to be a loyal customer!”
“Shipping and customer service is absolutely horrible. They don’t actually help with anything, they just say “thanks for your patience and understanding” and hope you move on. I still haven’t gotten my package. Order from anywhere else if you can.”
“Shipped everything but one sale/discounted item that was essentially worth 10 dollars out of a 300 dollar order. When I emailed customer service and explained situation, they requested that I gather items with invoice and take a picture of them, send it to them, and fill out some kind of affidavit. I explained this was their fault, not mine, and I wouldn’t do their work for them. How does that prove anything anyway? Anyone could simply omit the item from the photo and say they didn’t receive it, so the policy is flawed there as well. I also told them I’m not the one who needs to supply burden of proof; they messed up my order, but I have to jump through hoops to make my own order right? Lunacy. Anyway, they basically told me I was obligated to proceed that way if I wanted a refund or re-shipment. Bad way to do business; repeat customer who spends over 300 bucks and won’t ever return due to their self-serving, inconvenient, and frankly, customer-robbing policies. It makes no sense. I told them I was over it and they could keep my 10 bucks and their tank, enjoy. Element Vape makes a mistake, makes customer pay for it/calls you dishonest, when I’m the one short an item and ten bucks. They are firm on that policy too. I told them if they didn’t rectify the situation I would cease being a customer. Rather then provide a good customer service experience and fix “their” mistake, they are happier with shorting me and not keeping a repeat customer. Unbelievable.”
“Element sent me the wrong product and will not send correct product or do a refund.
The worst customer service ever. He gentleman I have been dealing with is very very rude. I will never deal with them again and recommend you don’t either. Rude and stealing my money when the mistake was theirs not mine. I also paid extra for express shipping and didn’t get that either
I would give minus 10 if I could.”
“If you stopped using a scam shipping service (Returnmates) then maybe you wouldn’t keep losing customers. EV hasn’t been bad but the if we can’t actually get what we ordered because you use the worst shipping service then what is the point? As soon as I receive this order (IF I ever receive it that is) it will be my last.”
“First time my order has been delayed. Usually takes about 1-2 days after I purchased but now it's been well over 4 days with no update . Frustrating when you can't contact nobody to get a response about your package”
“Ordered some pods for my vape. They accidentally sent me 1 package when 2 were ordered. I wrote customer service and they were very quick to respond and helpful. Sent out the 2nd package the next day. Will definitely buy from them again!”
