“My package was lost by GLS (the absolute WORST delivery company I have ever used). After days of trying to resolve this with GLS, Element Vape was awesome enough to replace my order and made sure it was sent through an alternative carrier. I am really looking forward to my replacement Novo4 and the new juice to try. Element has a great selection compared to other sites for great prices. My only hope is that they choose not to go with GLS in the future as they are horrendous. Every review of them was similar to my experience. Element shipped my order promptly and processed it the day I ordered. The company was communicative through the entire issue and has done nothing but try to remedy it. Still...No more GLS, please!”
“Element vape has some of the best variety of merch. On the net and when I had a slight shipping issue, they were quick to respond and resolved. I now have my gear and am super happy. Highly recommended!!!!”
“Ordered over Thanksgiving being sure to have a few weeks for delivery. Made sure I had enough vape till then. Almost 2 weeks ago it said my order was at main delivery hub, well its been there since. I emailed EV got nothing but auto type responses. It's now been almost 3 weeks and no product. I live on a tight budget, I will never buy from them again! I strongly urge others to avoid that company and read others experiences with them!”
“Paid for 5-14 days shipping. It has been 25 days since my order, no sign of product. Tracking services are not accurate, and unable to easily follow. Customer service continues to copy/paste same response, and bold subsequent responses. Customer service simply says that shipping cannot be controlled due to delays and will not offer a refund, despite paying for 5-14 day shipment. Not very polite or kind, will not give my business to again, and I recommend you find a kinder, personable local shop.”
“Place is a scam they got me for $125 trying to say oh it needs to be signed for I get juice from others without signature contacted them and they basically told me I’m screwed. Don’t use these scammers”
“They don't tell you until AFTER you place an order that if you live outside the western US, that your order could take 2+ weeks to arrive. It's been nearly 30 days since I placed my order and I still don't have it. I'm not sure why they feel the need to ship via cross-country truck and last-mile delivery services when the rest of the ecommerce universe uses UPS, FedEx, or USPS. All 3 of those shipping companies offer adult signature services, which complies with all federal, state, and local laws as it pertains to the distribution of nicotine. Heck, I could have driven across the country to pick up my order twice in the time this took. Furthermore, when you contact their customer support, you get generic, canned, uninterested, and completely indifferent responses. I've talked to walls who were willing to do more to resolve issues than their support staff expressed. I will never do business with Element Vape again and caution everyone to find another company to work with if you ever want to receive your product or get any level of support.”
“I recently purchased Vape e-juice which had expired in March 2022. The taste and smell were so off that it can’t be used.
I approached the company about return and got told it’s not their fault with elaborate excuses why it would change colour and of course along with that flavour, etc.
Just go to someone else and buy instead where you’ll get quality.”
“Don't order from here. You'll never receive the items you pay for. Their logistics company will give you the run around. They will say they aren't responsible it's completely a joke. Scamming people out of money.”
“At first they seemed legit, and I had no problems . So I placed an order that I never did get because the delivery driver didn't even wait for me to get to the door .( I do tip the drivers. ) Well , I wrote last week about being redeemed of money which was a good sum . The tracking never did update in time . My order was out for delivery and the tracking said " Shipment Created " Didn't get my order and I am out $ 100 . 00 . I hope they make it right with me , if they do I'll change my review . I know they'll keep a restock fee and the other fee , but I'd like to have some of my money back . They haven't responded and I am giving them time .”
“Got my order to me from California to ohio in 6 days.my order was correct.only thing I didn't like is paying for signature confirmation,and my package was left on my porch.thats not elements fault though,so kudos element for still shipping in this day and age.”
“They don't give a damn when your 100 plus dollar order is being jerked around by the shipper they use named GLS.
ordered my stuff in advance to not run out, package is a week late and GLS can't even tell me where or what's going on with my shipment
Element vape said wait 25 days, total joke for both companies
Go buy local, never using Element vape again”
“Company has a shipping scam going blames it on new age verification laws( if you order from them they pretend like they sent it, then it's lost then you get your 15.99 and they keep the 25 and never actually send the juice or its the shipping people idk who or which one or both but this is a scam set up). Recieved juice from West coast vape in 3 days! Element vapes shipping is 25 bucks. week after week no juice and supposed tracking gives zilch for time location arrival. They use unprofessional delivery drivers who call schedule times and never show up or answer calls. 5weeks later i recieve a call from this guy who says he has my juice and he is down the street, it's this black reggae guy in a really old white banged up van very sketch situation. When i tried the juice it tasted like hell and the bottles writing was way different then my other bottles of that same juice! They have something going on very shady, ordered vape from lots of people for many years and this place is just off. Kicker is they also want to charge 14 bucks if your not there 🤔 😳 🙄. Something is very very wrong here!”
“Unable to get my purchase to me in a timely manner. Non existent customer service. I am receiving emails with cut and paste responses that do not have anything to do with my current situation. Will not order from them again.”
“This vape store is one of the last good ones out there for online shopping! Element vape and vape royalty are the only stores that ship your items within 1-2 days and delivery is less than 3 days always! I’ve tried so many other online stores and my package gets shipped a month later and never makes it to me because the shady, off brand tracking and shipping companies they use. Trust me only use element vape if you want your items to make it to you in less than a week. Prices are extremely low also. I can’t say enough good things about this company!”
