Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.83

4.8 Rating 8,895 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 8,895 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 3rd May 2024

Enrique Martinez

Espresso Parts 5 star review on 2nd May 2024

Christian Díaz

Espresso Parts 5 star review on 5th April 2024

Neisha Arbelo

Espresso Parts 5 star review on 1st April 2024

Gary Holley

Espresso Parts 5 star review on 28th March 2024

Zemarai Anjaz

355

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EP has never ever let me down. And their people are as good as their products. I run a coffee shop and roastery and count on Espresso Parts for all manner of products and support and so should you.”

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Posted 4 years ago

“You were great. However, I had a small problem with the latest shipment. The customs duty were paid for half of the shipment and not for all items. I refused the shipment first as I have to pay an extra amount of $70. UPS called me two days after that they contacted the duties to reduce the fees to $25 instead of $70. To make the long story short I paid the $25 knowing that this amount should be covered within the total shipment fees.”

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Posted 10 hours ago

“great comunication, fast respond”

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Posted 21 hours ago

“I was looking for the remarkably scarce Acaia Lunar scale in black--the Espresso Parts website had one in inventory, but I wanted to check in person, so I called and a human picked up the phone to verify. I placed an online order and the scale arrived in less than a week--with a nifty sticker that I immediately affixed to my water bottle. I added the store to my short list of excellent coffee places that I would do business with again.”

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Posted 1 day ago

“Van took my call and spent all the time with me that I needed to make sure I found the right parts. They shipped the same day and they arrived on time and my machine works perfectly now. Highly recommend this company!”

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Posted 1 day ago

“Awesome customer service. Pleasant. Prompt. Offer a variety of fairly priced products for every level of our espresso journey over the years.”

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Posted 1 day ago

“Fast with no drama. Thanks, D Wilson”

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Posted 1 day ago

“Free shipping would be nice.”

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Posted 2 days ago

“Excellent customer service every time!”

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Posted 2 days ago

“great great”

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Posted 2 days ago

“They have the fittings that we need. Can't find them anywhere else. Thanks Espressoparts.”

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Posted 2 days ago

“Counter rinser was the perfect addition to our coffee trailer! Worked great!”

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Posted 2 days ago

“Great replacement part with reasonable shipping time! Pavoni parts can be hard to get but Espresso parts had a replacement heating element in stock!”

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Posted 2 days ago

“wasnt close customer service was very rude”

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Posted 2 days ago

“Great product!”

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Posted 6 days ago

“Found the correct part for my Gaggia Classic, it fit perfectly and it is now working as intended. Shipping was very very expensive. The part cost +/- $ 8, shipping was in excess of $ 10, for a part abount the size of a marble.”

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Posted 1 week ago

“Easy ordering, fast shipping and glasses arrived undamaged.”

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Posted 1 week ago

“Always The Right Special tool. Thank you. One more to go.”

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Posted 1 week ago

“The wrong item was sent, however the team was quick to corret the mistake.”

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Posted 1 week ago

“EP had just the part I needed, and ordering was quick and easy.”

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Posted 1 week ago

“Looked online for this product and could not find it anywhere. One of my baristas ended up finding it on your site, and I'm so grateful! The part was affordable, came in reasonable time, and works great! I'll be beginning my search with you, next time I need parts for my equipment.”

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Posted 1 week ago

Espresso Parts is rated 4.8 based on 8,895 reviews